Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos | Page 6

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
210 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

6 yrs, 11 mos

Languages Spoken

English English

4.9

210 Reviews

Write a Review

210 Reviews of Jessica Matos

January 09, 2026

Dealership Rating
Employee Rating

They were super helpful and nice. They had my car back to me the same day. Took care of my warranty issues with no problems More

by jacqueandaaronsmom
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jan 09, 2026

Randy Marion Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 07, 2026

Dealership Rating
Employee Rating

The people in the service dept are so wonderful; they are knowledgeable and do everything to make your stay pleasant. The waiting area is comfortable, clean, and there are snacks and drinks if you like. More

by Beedee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2026

Randy Marion Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Randy Marion Subaru. We look forward to having you as one of our valued customers for many more years to come!

January 04, 2026

Dealership Rating
Employee Rating

I love the service I got, The service advisors are so nice and helpful. Every question I had was answered truthfully and I liked that. I will definitely be back for all of my car’s service… Thank you to More

by KPRATT9901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2026

Randy Marion Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 03, 2026

Dealership Rating
Employee Rating

Great service. Professional, no pressure … great attention to detail. Thank you for making it easy! More

by Subaru Review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2026

Randy Marion Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 02, 2026

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Employee Rating

Excellent experience. Jess kept me updated on the progress of the intial service (Oil change/tire rotation) on my Forester Hybrid. More

by DGIBBS673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2026

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

December 31, 2025

Dealership Rating
Employee Rating

Jessica Matos in the service department is the BEST! Love my Subaru and hope it lasts many years! More

by awjordan329
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 01, 2026

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

December 31, 2025

Dealership Rating
Employee Rating

Service was excellent. Love the careful detailing. My service advisor Jess was knowledgeable and courteous. More

by DEBWAGNER5123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2025

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

December 30, 2025

Dealership Rating
Employee Rating

Jess was great to work with, looking forward to a great 2026, will see you soon! More

by skiddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2025

Randy Marion Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 25, 2025

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Employee Rating

Amazing customer service, very respectful and friendly service. I love going there, it’s a pleasant experience. More

by jaykhenry82
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 25, 2025

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 23, 2025

Dealership Rating
Employee Rating

Thank you so much for your great service. We were miles from home and found ourselves stranded in the Wendy’s parking lot with a dead battery. Your service team came out and got us started an More

by KOERBER3
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 23, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

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