Jesus Moya

Reliable Nissan responded

Thank you for taking the time to share your experience with us. We're delighted to hear that our team provided friendly service and maintained excellent communication throughout your visit. It's wonderful to know that we were able to address your recall efficiently and get your vehicle back to you ahead of schedule. Your feedback about our prompt service means a great deal to us at Reliable Nissan. We truly appreciate your trust in our team and look forward to serving you again in the future.

Reliable Nissan responded

Thanks for sharing your experience with us! We're delighted to hear that our team provided quick and courteous service during your visit. It's wonderful to know that you're planning to return for another appointment. When you're ready to schedule your next visit, please feel free to give us a call at (505) 435-9825 and we'll be happy to help you find a convenient time. We look forward to serving you again at Reliable Nissan!

Reliable Nissan responded

We are disappointed to hear about your recent experience, as we strive to provide a professional and customer-focused environment for every guest. Feedback regarding overall customer experience is important to us and helps us evaluate how we can continue improving our communication and service. We would appreciate the opportunity to better understand your concerns and review your experience in more detail. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com for assistance.

Reliable Nissan responded

We deeply cherish your loyalty and the time you took to share your experience with us. Your feedback about the billing structure for leak diagnostics and oil delivery fees is valuable, and we understand your perspective as a long-standing customer. We truly appreciate that you recognize the friendly and professional service our team provides. Your continued trust in our services means everything to us, and we're committed to delivering the quality care you've come to expect from Reliable Nissan.

Reliable Nissan responded

Thank you for bringing this to our attention. We completely understand how frustrating that situation must have been, especially when you’ve already taken care of those services and had the documentation to prove it. That’s certainly not the experience we want for our customers. We appreciate you keeping your receipts, and we’ll be sure to review how maintenance records are being checked and communicated to prevent this from happening in the future. We also understand the inconvenience caused by not having loaner vehicles available and will share your feedback with our team as we continue working to improve our service experience. Please feel free to reach out to us directly so we can look into your visit further and make things right. We truly value your business and your feedback.

Reliable Nissan responded

Thank you for bringing this to our attention. This is not the level of service we aim to provide, and we sincerely apologize for the repeated inconvenience and frustration caused. Having to return multiple times for the same issue is unacceptable, especially for something as important as your vehicle’s maintenance. We would really appreciate the opportunity to make this right. Please reach out to us directly so we can ensure the issue is fully resolved and restore your confidence in our service department. Thank you again for your patience, and we hope to turn your experience around.

Reliable Nissan responded

Thank you for your feedback. We're sorry to hear that your experience with Reliable Nissan didn't meet your expectations that's never the impression we want to leave. We take all concerns seriously and would really appreciate the opportunity to learn more about what happened and make things right. Please reach out to us directly at your convenience so we can address your concerns and work toward a resolution. Thank you again for bringing this to our attention we hope to have the chance to earn your trust back.

Reliable Nissan responded

Thank you for the wonderful feedback about your oil change experience! We're thrilled that Jesus provided such attentive, knowledgeable service and took the time to explain everything clearly. His professionalism and friendly approach are exactly what we strive for. We appreciate your recommendation and look forward to serving you again!

Reliable Nissan responded

Thank you for sharing your experience! We're glad Jesus provided helpful service and took great care of your vehicle. We understand your concern about rental car availability and will consider this feedback to improve our customer experience. We appreciate you choosing Reliable Nissan!

Reliable Nissan responded

Thank you for the wonderful feedback! We're thrilled that we could take care of everything from drop-off to pickup. Your satisfaction means everything to our team, and we appreciate your continued trust in Reliable Nissan!