Jim Blacksten | Page 2

I recently leased a new vehicle from this dealership and overall it was a great experience. I really appreciated the friendliness and responsiveness of the sales and finance staff. overall it was a great experience. I really appreciated the friendliness and responsiveness of the sales and finance staff. More

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I preordered a car over the phone, which made it the easiest car buying experience I have ever had. I worked with Jordan and Dan in doing the test drive and finishing up the paperwork. They were a pleas easiest car buying experience I have ever had. I worked with Jordan and Dan in doing the test drive and finishing up the paperwork. They were a pleasure doing business with. I would highly recommend Elk Grove Toyota when puchasinv a vehicle. I liked the family type atmosphere with the staff. More

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Sales person was fine, but honestly the sales manager was pissing me off with his demands to make a decision within 45 minutes. When I did decide to buy the car I called beforehand, they said they would call pissing me off with his demands to make a decision within 45 minutes. When I did decide to buy the car I called beforehand, they said they would call me back. When they called back they said it was there and I can come get it. When I arrived they said someone else showed up 5 minutes before me and is test driving the car. I found it very annoying as I called beforehand to specifically ensure of this and I live less than 4 miles away from the dealership so I know it didn’t take me long to get there. Ultimately I did purchase the car, but the situations made me feel very uncomfortable and worried about my purchase instead of excited/happy. Also the day after I saw there was a $500 rebate that the financial department never mentioned to me, which was another frustrating experience. More

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First I will start by saying I have purchased 2 brand new vehicles from this dealership, and have generally appreciated the experience, but when I picked up my 23 Tacoma this past weekend and traded in my 21 vehicles from this dealership, and have generally appreciated the experience, but when I picked up my 23 Tacoma this past weekend and traded in my 21 Rav, that all changed. Problem 1: Dishonesty from GM with Trade I keep my vehicles meticulously clean and in trading in my Rav 4 was no exception, extensive professional detail job 2 days before trade in day,( exterior wax, seal, interior shampoo, detail, the works). I had a KBB instant offer from a neighboring dealer for my Rav, $31,500 which I presented to dealer. The sales manager low balled me at $26,500 saying they would not make any money at that KBB offer, so I had to essentially plea for $29,000. He sent me a long message stating that I had bought the vehicle new for $32,000 and that they were essentially losing money on my trade. Fast forward to 5 days later, there’s the Rav listed on the lot for $36,000. Problem 2: The new truck I was very excited to pick up our new 23 Tacoma, and I was clear in the months leading to this purchase that I wanted finance the lift kit, paint protection film at the day of purchase. I was told “of course!”, “no problem”, now the day comes to finance and I’m told, “we can’t do the lift kit”, “we can’t do the paint protection film”, so I miss the boat on financing these items. When I arrived at the service center later that week, the service manager says they could have done all of those things! The poor communication, follow through and sheer dishonesty from the general manager have ensured that I will not only not do business here again, but will absolutely not recommend any family or friends do business here either. More

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They were all good people from sales to finance to trade in😁 great experience. Drove away in a new car. in😁 great experience. Drove away in a new car. More

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Ahmund the salesman was kind and easy to speak with. He did a great job along with his boss jim b and finance samir also did a very good job and was kind. Great group of people….😊💕 He did a great job along with his boss jim b and finance samir also did a very good job and was kind. Great group of people….😊💕 More

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They’re good friendly and fast service I will recommend my friends to go there my friends to go there More

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Nice customer friendly sales folks and finance folks. Easy to work with, met all my needs and my expectations. We’re open to working out options. Easy to work with, met all my needs and my expectations. We’re open to working out options. More

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Rafael Miles the sales guy he was so good and honest man. He helped me a lot to get the car i wanted. The sales manager Mr. Jim Blacksten and Finance Manager Mr. Adam Niazi they we're so great and I'm loolin He helped me a lot to get the car i wanted. The sales manager Mr. Jim Blacksten and Finance Manager Mr. Adam Niazi they we're so great and I'm looling forward to work with them again someday for another car. More

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New purchase Elk Grove Toyota treated me very well and I got the deal that I wanted in a very short time. Easy negotiation. They also added extra equipment to car Elk Grove Toyota treated me very well and I got the deal that I wanted in a very short time. Easy negotiation. They also added extra equipment to car as I requested and free of charge. I highly recommend Elk Grove Toyota. More

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