Jim Casey | Page 2

I have always received outstanding service from Biggers Mitsubishi. I first walked into their showroom in 1999. I wanted to test drive one specific model. They made a copy of my driver's license, pulled th Mitsubishi. I first walked into their showroom in 1999. I wanted to test drive one specific model. They made a copy of my driver's license, pulled the car I wanted to test drive around to the front, and gave me the keys. That was it!, They did not get in with me, which is what I had always been used too. After what I had been through at other dealerships with test drives, I said to myself, even if I don't get this car, I will get something from this dealership. I have only dealt with this dealership since then. Plus I get a birthday card from them (Jim Casey) yearly! More

by mr_boyd Verified Customer Verified Customer

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Great experience overall! The staff was professional, friendly, and very helpful throughout the entire process.Highly recommend this dealership to anyone. The staff was professional, friendly, and very helpful throughout the entire process.Highly recommend this dealership to anyone. More

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Not happy with Jose Perez. He checked everything ok without actually doing the job. The oil was never changed. It appears to have a brownish color. The windshield has 2 chips, He checked everything ok without actually doing the job. The oil was never changed. It appears to have a brownish color. The windshield has 2 chips, he marked ok. I cannot trust to take my car to him for anything. More

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Amazing to work with, easiest car purchase we’ve ever had. The team was very relatable and understanding. 100% recommend, we will be returning. had. The team was very relatable and understanding. 100% recommend, we will be returning. More

by jamienhenke Verified Customer Verified Customer

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I had an EXCELLENT EXPERIENCE with Biggers! ! Bryan was very Extremely helpful with my car buying experience, and Jim was also very helpful. Everyone that I came into contact with was great. D ! Bryan was very Extremely helpful with my car buying experience, and Jim was also very helpful. Everyone that I came into contact with was great. Darren was also very personable and helpful whenever I called in to the dealership. I just have to definitely.. Again… recognize Bryan though because he helped me with any issues and /doubts I may have had. Made sure that I was happy and comfortable with everything… My experience was Straight to the point. Was not in the dealership for hours. I loved that as well!! More

by morsmith65 Verified Customer Verified Customer

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The personnel were friendly, professional and not pushy. It was a very pleasant business experience where I will be recommending this dealership. I dealt with Nate (forgot last name), a new sales represent It was a very pleasant business experience where I will be recommending this dealership. I dealt with Nate (forgot last name), a new sales representative that is not listed below. More

by ttron59 Verified Customer Verified Customer

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very friendly and professional service excellent help with show car and driving highly recommended Rafal, Jim and Arnold with show car and driving highly recommended Rafal, Jim and Arnold More

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Salesperson was friendly and every helpful tool the time to explain everything and show me different cars and options. to explain everything and show me different cars and options. More

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We had an exceptional experience at Biggers Mitsubishi, and I can’t say enough good things about our sales staff, Rafal and Jim. From start to finish, the entire purchase process was incredibly professiona and I can’t say enough good things about our sales staff, Rafal and Jim. From start to finish, the entire purchase process was incredibly professional, smooth, and stress‑free. My daughter was buying her very first car, and Rafal treated her with genuine respect throughout the entire process. He explained everything clearly, answered her questions without a hint of condescension, and made sure she felt confident and informed every step of the way. It’s rare to find someone who strikes the perfect balance between expertise and approachability, but Rafael absolutely delivered. The dealership itself was organized, transparent, and efficient — exactly what you hope for when making such an important purchase. Thanks to Rafael and the team at Biggers Mitsubishi, my daughter drove away thrilled with her new car and with a truly positive first‑time buying experience. Highly recommended for anyone looking for a dealership that values professionalism, courtesy, and customer care. More

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I've been a loyal Mitsubishi customer for over 20 years. And I've had a relationship with the service dept @ Biggers Mitsu since my local Schaumburg Mitsu dealership closed. I have been very happy with the And I've had a relationship with the service dept @ Biggers Mitsu since my local Schaumburg Mitsu dealership closed. I have been very happy with the service team since then. And now I wanted to upgrade my drive to an Outlander. I worked with Darien Ivery who was very personable and knowledgeable about the Outlander and answered all my questions and walked me through the buying process which was very straightforward. Also allowed me to take a couple of Outlanders for test drives. Also worked with Jim the credit manager to close the deal. He also was personable and put me at ease during all the forms requiring my initials and signatures. OVERALL, I give Darien and Biggers Mitsubishi an 11 out of 10. And look forward to working with them in the future. More

by ChuckWalters64 Verified Customer Verified Customer

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