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Jim Hierl
322 Reviews
A service advisor for Flemington BMW since 2003, Jim Hierl makes it his mission to find the best solution for the customer’s vehicle repair needs. He enjoys the interaction and finds building relationships with his customers to be one of the high points of his position at the dealership. An avid woodworker, Jim often enjoys spending his downtime working with his hands. When not in his workshop, Jim might be found enjoying the great outdoors on a variety of hiking and skiing trails or helping other as a mentor at his church. Check out what Jim’s customers have to say about working with him at Flemington BMW.
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322 Reviews of Jim Hierl
August 28, 2025
My wife and I have been taking our BMWs to Flemington BMW for over 20 years and they have always provided excellent service. This last time was an exception, but Laura Varga did an excellent job in resolving for over 20 years and they have always provided excellent service. This last time was an exception, but Laura Varga did an excellent job in resolving the problem. The technician had forgotten to reconnect the water pump after implementing the repair required by the recall. As a result, after we drove the car for a few miles, to an appointment it overheated. After our appointment, it seemed the issue had resolved itself, but it had not, and the car overheated again. Fearing damage to the engine, we pulled over into a parking lot and called Flemington BMW, but the service department was already closed. So, I texted Laura Varga. Long story short, she managed to get it fixed the next day and even offered to reimburse us for the Uber ride required to get us home from the parking lot. More
by lyoon
Other Employees Tagged: Kursad Oguz, Laura Varga
August 18, 2025
Slow service, poor communication over four days, inferior loaner car, my vehicle was returned completely covered in tree sap loaner car, my vehicle was returned completely covered in tree sap More
by Bobrusso4
Other Employees Tagged: Noha Amin, Kursad Oguz, Diane Barry
August 14, 2025
All workers are good and recommended dealer, service is good and highly recommended. The only thing I could say is when the car is done serviced, they call late and no time to return the loaner car and hav good and highly recommended. The only thing I could say is when the car is done serviced, they call late and no time to return the loaner car and have to pay I think 50 usd after 12 hrs. From the time they call. More
by Brypacs
July 19, 2025
My service contact Laura Vargas was responsive and kept me informed with the progress of the repairs needed to resolve the issue. The dealership delivered a loaner car for me to use while they repaired th me informed with the progress of the repairs needed to resolve the issue. The dealership delivered a loaner car for me to use while they repaired the vehicle. Their customer service is first rate. I would have no reservations recommending this dealership for repairs. Since I also purchased this vicke from them also their sales department is also excellent More
by Bill
Other Employees Tagged: Laura Varga
July 18, 2025
Great experience, excellent facility helpful staff. My service James is one of the best with keeping customers up to date and satisfied. My service James is one of the best with keeping customers up to date and satisfied. More
by Matt
Other Employees Tagged: Trini Stelz, Debra Lam, Laura Varga, Diane Barry, Christa Stehr, Christina Klinger-Morales, Bill Duaime, Debbie Lotufo, Jasmine Joseph
July 16, 2025
From sales to service I have been a customer for 10 years and 3 cars. Tom in sales is the ultimate professional, fair and honest! Jim in service always tells me like it is and never oversells me on what I do and 3 cars. Tom in sales is the ultimate professional, fair and honest! Jim in service always tells me like it is and never oversells me on what I don’t need which I very much appreciate. The service desk, Cathy the business manager, Zaneta in the loyalty department are all amazing. Highly recommend on all levels! More
by LAQ
Other Employees Tagged: Tom Terrill, Catherine Ferry, Zaneta Graf
July 10, 2025
I can't speak highly enough about every experience I've had at Flemington BMW over the past 21 years. From Sales to Service to Parts, there is no easier, more knowledgeable dealer I'd rather work with. Any had at Flemington BMW over the past 21 years. From Sales to Service to Parts, there is no easier, more knowledgeable dealer I'd rather work with. Anytime another make catches my eye, part of my decision to stick with BMW goes back to how wonderfully they all treat me at Flemington BMW. More
by walter.mazurak
Other Employees Tagged: Tom Terrill, Mike Riccardi, Mike Riccardi Jr., Vince Dillon, Trini Stelz, Debra Lam, Catherine Ferry, Laura Varga, Steve Scheier
