Jim O'Connell | Page 25

First service 2 weeks after purchasing used RDX We purchased a used RDX and also got the 3 yr/36K mile warranty. 2 weeks after getting the car the automatic back hatch opener ceased working and we n We purchased a used RDX and also got the 3 yr/36K mile warranty. 2 weeks after getting the car the automatic back hatch opener ceased working and we noticed pulling to the right indicating possible alignment issues. At first Kayla said it would be a $50 deductible on the switch to fix the back hatch opener, and $158 to do a new alignment. When I expressed surprise and confusion about what the warranty covered, that the hatch was working when we bought the car 2 weeks prior and that the alignment that supposedly done right before we purchased the car. I said the $50 deductible seems more like an insurance policy than a warranty, and that either the alignment that was indicated as done was either not done correctly or perhaps not done at all. With no further discussion, with no arguing or debating, Kayla responded to this confusing situation diffusing a potentially negative and contentious interaction and had the service team take care of both issues under the warranty and did not charge us $158. Our sales guys Joe and Jimmy were also very positive and responsive. After we got the car back, we noticed a few scratches on the left front fender that were not there when we dropped the car off to get it fixed. Without debate, Kayla had her guys quickly buffed out the scratches so it looked like new again. It's very refreshing to get good customer service in this age where poor customer service is the norm. Kayla was very professional. She listened and then went into problem solving mode with out trying to be defensive on behalf of her organization and with out trying to make us feel defensive or ignorant like most other so called customer service folks would have done. I wish there were more truly customer service people around like Kayla. More

by PAULUNKSCONSULTING Verified Customer Verified Customer

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Stress free purchase Jimmy and his group made purchasing a new lease a extremely, stress free and an easy transaction! Jimmy knew the parameters of what I was looking for Jimmy and his group made purchasing a new lease a extremely, stress free and an easy transaction! Jimmy knew the parameters of what I was looking for and called when there was a fit! I continue to be very happy with the service at Courtesy Acura. They always provide a loaner to accommodate my schedule. More

by CGROY4487 Verified Customer Verified Customer

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Great Dealership & Staff. Great dealership with a super helpful, friendly & courteous staff. Jimmy and Chris helped me work out a great deal and get into my new 2017 Honda Acco Great dealership with a super helpful, friendly & courteous staff. Jimmy and Chris helped me work out a great deal and get into my new 2017 Honda Accord Sport. The guys were very friendly, upfront and transparent with all the details, numbers and questions throughout the process. Would recommend this dealership for a great car buying experience. More

by ZC Verified Customer Verified Customer

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New Car Experience Jimmy was the best! Knowledgeable and patient. Jimmy was able to think outside of the box for the best buying solution for us. Loved our experience Jimmy was the best! Knowledgeable and patient. Jimmy was able to think outside of the box for the best buying solution for us. Loved our experience with Courtesy Acura. More

by MARY79 Verified Customer Verified Customer

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Pleasant Experience Jim O'Connell listened to my wishes and provided me with several different vehicles to look at and test drive. It was a very pleasant experience and Jim O'Connell listened to my wishes and provided me with several different vehicles to look at and test drive. It was a very pleasant experience and I love my new car! More

by LORNAJ51 Verified Customer Verified Customer

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best dealership I bought two cars within two years at this dealership. They are professional, friendly, fast and explain every detail! Jimmy is the best to work with! I bought two cars within two years at this dealership. They are professional, friendly, fast and explain every detail! Jimmy is the best to work with! More

by SPEEDQN6 Verified Customer Verified Customer

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Great experience.. Everyone we worked with was professional and friendly. I had one car serviced that day and bought another. Both transactions were very smooth. I highl Everyone we worked with was professional and friendly. I had one car serviced that day and bought another. Both transactions were very smooth. I highly recommend Courtesy Acura - they live up to their name. More

by TERRY.TOLMAN Verified Customer Verified Customer

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Extremely helpful and friendly All of the personal at Courtesy Acura were Friendly and very helpful, both when I was undecided on which vehicle I was looking at or what other dealer All of the personal at Courtesy Acura were Friendly and very helpful, both when I was undecided on which vehicle I was looking at or what other dealership I was visiting. Once I decided on the vehicle and picking Courtesy they continued to be just as helpful and friendly. And they did great follow up after purchasing the vehicle from them. More

by ONDRAKKOFC Verified Customer Verified Customer

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Dlondono Excellent attention to detail. Good service, offered to transport me and my son to wherever I needed to go. I will recommend Courtesy Acura to any on Excellent attention to detail. Good service, offered to transport me and my son to wherever I needed to go. I will recommend Courtesy Acura to any one. More

by LONDONOFMLY Verified Customer Verified Customer

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Friendly, Kind and Courteous Service Jim is extraordinary, best experience I have had in purchasing a new car. Jim is Kind, Friendly and Courteous and went above and beyond to help us fi Jim is extraordinary, best experience I have had in purchasing a new car. Jim is Kind, Friendly and Courteous and went above and beyond to help us find a car that works for us at a price we were happy with. More

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