Jim Parolisi | Page 51

35K Service & Extra Jim is by far the best service man that we've encounter in the past. Hands down. Very straight upfront and courteous. He went beyond his duty to ma Jim is by far the best service man that we've encounter in the past. Hands down. Very straight upfront and courteous. He went beyond his duty to make sure that we are happy with the service performed. It was our 35K service for our vehicle. Front break pads and rotor were replaced promptly after Jim called to give us a quote. Though it's expensive given it's Audi OEM parts comparing to other vehicle brands, he found us a coupon to use which saved a bit money. There were minor scratches present in the front of the vehicles that I noted(not Audi's fault/cause). Jim agreed to take a look and arranged me to come in on a separate day. The repair was done in less than 20 minutes. The vehicle came out clean as before(95% of scratches were buffed out and gone, and I'm pleased with the outcome). I highly recommend anyone who's looking to service their Audi's. This dealership in my opinion is by far the best. Thank you Jim. More

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very simple and quick I had a very good experience with Brendan Leary. He was especially helpful during and after the process. No complaints. Process was very thorough a I had a very good experience with Brendan Leary. He was especially helpful during and after the process. No complaints. Process was very thorough and "painless" More

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Easiest Car Buying Experience of My Life Brendan made this a great experience. He is everything you want in a Sales professional but don't always find. I will definitely work with him again i Brendan made this a great experience. He is everything you want in a Sales professional but don't always find. I will definitely work with him again in the future! More

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Fantastic service I have been a long time customer at Herb Chambers, in truth, for no particular reason at first, but I must say that the service I have received from t I have been a long time customer at Herb Chambers, in truth, for no particular reason at first, but I must say that the service I have received from the Audi Burlington location has always been stellar and just what you would dream to receive anywhere: very courteous services, reps that will do anything they can to get your on back your way, whether with a loaner, or shuffling their schedule to accommodate exceptional circumstances (as once when I had a pretty bad engine issue and needed to take a ferry abroad the same afternoon). I have traveled across the country with my car and always found Audi dealership to be quite courteous in general, but some certainly more than others, and the team in Burlington is definitely on top of their game. Jim himself is simply outstanding and it is always a pleasure working with him. More

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Jim Parolisi - An excellent service advisor I have had a great experience with Jim Parolisi as a service adviser. From scheduling an appointment to picking up the car, everything is taken care o I have had a great experience with Jim Parolisi as a service adviser. From scheduling an appointment to picking up the car, everything is taken care of in a professional, polite manner. More

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above and beyond I was passing through Burlington on 128 when the undercarriage of my car cracked. I am not from the area and was advised by a service station manager I was passing through Burlington on 128 when the undercarriage of my car cracked. I am not from the area and was advised by a service station manager to go to the nearest Audi dealership. It was late Friday afternoon of President's Weekend. When I arrived without an appointment, the dealership was busy, but within 5-10 minutes Dave Verney, a service technician, was outside checking my car . He told me it wasn't a good idea to continue driving and that he would remove the undercarriage and replace the part, if Audi had one in stock. Jim Parolisi, the service consultant, immediately located the part. Within an hours time, I was back on the highway! I was treated as though I had been a loyal Audi Burlington customer for years, even though I'd never stepped foot in the place. I can't thank Dave, Jim and Audi Burlington enough for their above and beyond friendliness, service, and respect. More

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First-in-class customer service and satisfaction If you are looking to buy or lease an Audi, look no further than Herb Chambers’ Audi Burlington dealership. General Manager Adnan Sehovic has assem If you are looking to buy or lease an Audi, look no further than Herb Chambers’ Audi Burlington dealership. General Manager Adnan Sehovic has assembled a team of professionals who are first-in-class in every aspect of customer satisfaction and service excellence. I especially want to acknowledge the assistance and expertise of Bruno Lopes (sales), Lauren Savage (business development), Tom Viner (finance), and Jim Parolisi (service department),each of whom played an important role in my lease of an A5 Cabriolet. For this Audi family, no GM, no support team, and no dealership can compare to Audi Burlington. W. Welch More

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Best Sales and Service Experience in Boston I had the pleasure of purchasing my second Audi from Herb Chambers. Bruno Lopes was a no BS, straightforward sales professional and as a result I was I had the pleasure of purchasing my second Audi from Herb Chambers. Bruno Lopes was a no BS, straightforward sales professional and as a result I was able to trade in my A7 and buy a Q7 in hours versus days. Too many play games only to deceive themselves but I have felt great doing business with Herb Chambers Audi. I also will note the service department from Jim Parolisi to the mechanics themselves are the BEST. Courteous, flexible and problem solvers. Ennio Carboni More

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Amazing Customer Service from the Service Center Five Stars I wanted to quickly follow-up and thank you again for your help earlier this week with the new Q5. Your staff (Bruno) was extremely knowledgeable in I wanted to quickly follow-up and thank you again for your help earlier this week with the new Q5. Your staff (Bruno) was extremely knowledgeable in helping me find the model that suited my needs. I must say the customer service you folks offer is much like staying at the Four Seasons. If hadn’t been for Jim Parolisi putting me into the loaner Q5 back in February, I’d probably be driving an X5 as that’s why I originally had my eyes on. Your service team is top shelf and the customer service Jim has provided the past four years is one of the main reasons for wanting to continue the relationship for years to come. I just wanted to shoot you a note a say thanks again for making my shopping experience a pleasant one. I hope all is well otherwise. Happy holidays, Joe More

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EXCEPTIONAL SERVICE!!!! First I want to say, this is the first auto dealer review I have ever done. Secondly, I have owned cars from many different manufacturers and have nev First I want to say, this is the first auto dealer review I have ever done. Secondly, I have owned cars from many different manufacturers and have never purchased from the same dealer twice, all because of the service experiences. Herb Chambers Audi and Jim Parolisi have changed this. Not only am I now loyal to Audi but I will definitely buy my next car from Herb Chambers Audi of Burlington! I am all about the experience and service, whether it’s a restaurant or a car dealership, I expect good service. At a restaurant, I'll choose great service over exceptional food every time, as poor service will ruin my meal. I would also rather pay more for a car and drive further, in order to receive great service form the dealer. Not only was my purchase experience easy and painless, the service I have received after the sale has been EXCEPTIONAL! Anyone who knows me would be VERY impressed by me saying that, as it is very infrequent you will hear those words come from my mouth. Jim Parolisi has been nothing less than outstanding as my service consultant over the past year. We all have enough stress in our lives, my experience with care dealers is they generally add to it. Jim and his team do not, just the opposite by doing what he says, when he says, communicating very effectively and his high level of professionalism. Jim truly looks out for the customer, always wants to do what’s best for the customer and goes over and above to make sure I am happy… I will tell anyone who will listen, if you’re interested in experiencing what a buying experience and service experience SHOULD be, visit Herb Chambers Audi of Burlington. Speak with the sales team, then talk with Jim Parolisi and the team in service, you will not be disappointed! The way the customer is treated should be modeled by all sales and service businesses, the world would be a better place :-). Signed: VERY HAPPY customer! More

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