Jim Parolisi | Page 52

Such a great experience Spectacular customer service!! They were very attentive and quick. I didn't feel pressured into buying a vehicle. But I'm glad I did, my Q5 is amazing Spectacular customer service!! They were very attentive and quick. I didn't feel pressured into buying a vehicle. But I'm glad I did, my Q5 is amazing and I would absolutely recommend this dealership to anyone looking for a vehicle!! More

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Service Experience Beyond Compare I am pleased to share an extraordinary customer care experience that I received from Jim Parolisi, Service Consultant at Audi Burlington. I have been I am pleased to share an extraordinary customer care experience that I received from Jim Parolisi, Service Consultant at Audi Burlington. I have been bringing my Q5 to this particular dealership for all of its servicing needs for the past four-and-a-half years. At each visit, I have consistently been treated with respect and made to feel that being in this dealership is special experience. On August 27, I began a trip that would entail traveling to Pennsylvania and Maryland to drop off my college students’ belongings at their respective schools. I was traveling in my wife’s Acura MDX (my Q5 would not accommodate all of the gear) with every possible inch of storage space filled with bags, boxes and sporting equipment. As I left my office and headed for the highway, I noticed that there was no cold air blowing from the vents. I immediately called two Acura dealerships to request an emergency appointment or, perhaps, an MDX loaner. Both turned me down saying there was nothing they could do on such short notice. Incidentally, I have spent over $15,000 in servicing at one of these dealerships over the years. At this point I was concerned by the prospect of a seven-hour drive ahead of me and an even longer return home, considering the traffic on the Friday of Labor Day weekend with an 80 plus-degree forecast and no air conditioning. I considered my options, including rental cars, which would have further delayed my departure before I found a nearby facility that had a vehicle available to accommodate all of my luggage. It occurred to me to drive to the Burlington Audi dealership, which is fairly close to my office, with hope that they might be able to resolve the problem with the air conditioning or offer an alternative suggestion. I was greeted by Jim, who typically takes care of me when I come in for servicing, and explained my situation. He said, “No problem.” He offered to look at the Acura, perform the diagnoses and hopefully the repair. Since my time was getting short with a long ride ahead of me, I presented what I thought was a farfetched request and asked if, by chance, a loaner vehicle might be available for use. Jim in no way appeared thrown by my request and indicated that he needed to check with his manager. I can assure you that I was absolutely elated when he shared the good news. I was also extremely grateful for this gesture that absolutely validated the value that the Audi Burlington dealership places in my business. I generally hold American Express as the bar to which other service organizations should aspire. The customer care experience that I received last week at Audi Burlington was beyond compare… and certainly the most gratifying customer care experience I’ve encountered personally and professionally. Huge thanks to Jim, the management at Audi Burlington and Herb Chambers’ leadership for instilling the value of a good customer into their staff and operations. Their actions will unquestionably shape my decision for future purchases. More

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A Serious Problem Resolved Recently, I had one of those unwelcome surprises in which what seemed to be a minor problem with my Audi A4 turned out to be a very serious problem. I Recently, I had one of those unwelcome surprises in which what seemed to be a minor problem with my Audi A4 turned out to be a very serious problem. I took it to Herb Chambers Burlington Audi, where I had purchased this vehicle, and where I had purchased or leased five previous Audis. My service technician, Jim Parolisi, went miles above and beyond the call of duty. He was in touch with the manufacturing arm of Audi, and was able to fashion a very palatable solution to my problem. I am indebted to Jim for his efforts, and for the time he spent with me helping to resolve the problem. I have been strictly an Audi owner for the past 20 years or so, and see no reason to change my habits. More

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Another Great Day I am a long term Audi owner. I have been driving one since 1990. Over the past 20 some years I had been buying my cars, 1st at Pass & Weisz, then at I am a long term Audi owner. I have been driving one since 1990. Over the past 20 some years I had been buying my cars, 1st at Pass & Weisz, then at Audi of Burlington. My long time salesman retired this past year. The lease on my current A5 was about to end and I dreaded the idea of having to 'break in' a new salesperson. My service adviser put me in touch with Josh Morrison, who introduced me to Michael Gibbs. Michael answered all of my question, no pressure, just the facts. In the end I leased a 2014 A5 Cab, my 9th. Got a great deal and great service. Audi Burlington is a great place to buy a great car. I might be biased, in my opinion, Audi stands heads above the other brands in its class. More

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ALWAYS the best experience When I was looking to purchase my Audi A8 (leaving behind a MB S500), I shopped the three primary Audi dealers in Metro_Boston: Burlington Audi, Brook When I was looking to purchase my Audi A8 (leaving behind a MB S500), I shopped the three primary Audi dealers in Metro_Boston: Burlington Audi, Brookline and Westwood. Based on personal interaction with the Salespersons and the Yelp reviews, I purchased my A8 thru Herb Chambers Burlington Audi, even though the two other dealerships were closer. Beyond happy with my decision. I appreciate being personally recognized both on the phone and when I arrive, prompt and efficient attention, the Service Department accurately assesses what needs to be done, and never have I had a problem with a repair. My Service Consultant, Jim Parolisi is a model for the way Customer Service (and satisfaction) should be provided. Theirs is a standard others should strive for. More

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Best of the best If you are looking to do business with an Audi dealership that offers best-in-class sales and service, look no further than Audi Burlington (which is If you are looking to do business with an Audi dealership that offers best-in-class sales and service, look no further than Audi Burlington (which is one of 53 dealerships in Massachusetts owned and operated by Herb Chambers). More

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I've been getting my Audis serviced at Audi Burlington since 2008, and I've been nothing but thrilled with the experience I've received over the last 6 years. The staff are helpful, knowledgeab Burlington since 2008, and I've been nothing but thrilled with the experience I've received over the last 6 years. The staff are helpful, knowledgeable, friendly, and accommodating, and they always treat me like a VIP. While service isn't cheap, it is in-line with other dealerships, and the quality is top notch. I've recommended Audi Burlington on many occasions in the past, and would absolutely recommend them again without hesitation. More

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I regularly service my Audi A8 and S4 Cabriolet with Audi Burlington and they are really the best. Jim Parolisi is the most focused service advisor I have ever come across. he listens to my concerns, takes Burlington and they are really the best. Jim Parolisi is the most focused service advisor I have ever come across. he listens to my concerns, takes notes and doesn't miss a beat. every service issue I have ever presented him has been resolved. I have compared parts and service pricing and Audi Burlington was the most aggressive, they have always had a car for me to drive during servicing & the technicians have always had the answers to all my technical questions. I have never heard NO or I CANT. I have interacted with the General Manager Adnan Sehovic and he is always kind and sincere and will never allow you to leave unsatisfied. Every promise he has ever made me has been fulfilled. These 2 Employees are the real reason I will continue to service with and recommend Audi Burlington to everyone. More

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There are many elements of "outstanding or extraordinary" service that go far beyond politeness and routine. The key element is to understand and identify with the customer as an individual an extraordinary" service that go far beyond politeness and routine. The key element is to understand and identify with the customer as an individual and focus on his/her specific needs. In my 47 years of driving various brands and models I have never felt as comfortable and unworried about any mechanic as Jim (Parolisi) anywhere. As a native German, born near the AUDI facilities, I am obviously spoiled by the precision of the German service approach. Jim is definitely at the same and in some areas above that standard. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx More

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I have recently started to bring my Audi S5 to Burlington for maintenance and service. Jim P. and the rest of the Audi service team have been a breath of fresh air. They have been extremely helpful and were for maintenance and service. Jim P. and the rest of the Audi service team have been a breath of fresh air. They have been extremely helpful and were able to figure out the problem I was having w my car. They promptly called and explained the issue. Audi's service department had the part ordered, delivered, and completed the following day. I was very impressed and happy to know I can count on them for quality service. I will continue to bring my car to Burlington Audi in the future. Cheers!! More

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