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550 Reviews of Jim Parolisi
January 13, 2014
I have been an Audi driver for the last 15 years and have bought/leased all my vehicles from IRA Audi in Peabody Mass. I was driving a 2007 Q7 at the time with 120,000 miles and it was getting up there and bought/leased all my vehicles from IRA Audi in Peabody Mass. I was driving a 2007 Q7 at the time with 120,000 miles and it was getting up there and thought I should start exploring my options so I went to IRA. They stuck me with the most junior, unknowledge about salesman they could find who's only concern was if I was going to buy the car that day. Nothing about the car was described features, warranties new changes etc. nothing! I proceeded to leave pissed off. I called my service guy at IRA who referred me to his brother at Burlington Audi who then referred me to Bruno Lopes salesman. That poor kid must have driven in 6 cars with me some of them twice just to make sure I was sure of my decision at the same time talking about and showing all the features etc. He knows everything about all Audi's refreshing! Once I decided on a model Mikail Moiseyev in Financing appraised my car at a VERY fair value and helped me get the financing I needed (which was not an easy task). Bruno introduced me to the service department and come to find out my old service rep from IRA is now there Cindy! It was like old home week at Audi Burlington. They took care of all the paperwork transferring of plates etc and I picked my new 2012 A6 sport the next day! When I noticed a scratch a day later I went in and Bruno and the sales manager agreed to fix it and we are currently making an appt (at which time I will get a loaner) what more could you ask for I'm a convert long are the days of IRA Audi I now and forever will be a loyal patron of AUDI Burlington not only for my Audi's in the future but for all my service needs of my current one. I great experience! I would recommend this dealership to anyone! Sincerely Paige A Fantasia Controller More
by PaigeLombard
Other Employees Tagged: Adnan Sehovic , Nick Dota, Bruno Lopes, Mikail Moiseyev
January 10, 2014
Jim Parolisi has been my Service Advisor for several years. On this visit he sent me an email and left a voice message answering my voicemail request for an appointment within an hour of when I had left years. On this visit he sent me an email and left a voice message answering my voicemail request for an appointment within an hour of when I had left him a message. When I arrived he had the paperwork ready, answered a couple of questions clearly and let me know there were some computer updates for the car which would be installed during the visit. He is a good listener, noting my requests and making sure that the service department covered each of them. He is friendly, upbeat, very knowledgeable and answers questions directly without skirting the issue. Jim is efficient and never wastes time, especially when I wait for the car servicing rather than take a loaner. His relationship with his colleagues is friendly which allows him to find out more details if needed. More
by FOlivier1919
December 19, 2013
I was having a problem with my Q5 and called for an appointment. Jim scheduled me for the next morning, which was perfect, and granted my request for a loaner. I was checked in promptly, we reviewed th appointment. Jim scheduled me for the next morning, which was perfect, and granted my request for a loaner. I was checked in promptly, we reviewed the problem and Jim surmised that it was probably related to a very recent recall by Audi. I was given an A6 to borrow - which drives beautifully! Jim called the next morning to tell me that the problem was indeed related to the recall and that my car was ready. Pickup was efficient, car ready and washed, and all done under warrantee so $0! More
by margo1m
December 16, 2013
Jen and Jim were very good to work with. What could have been a bad experience turned into a great one thanks to them. I will continue to use this dealership for service due to their efforts. been a bad experience turned into a great one thanks to them. I will continue to use this dealership for service due to their efforts. More
by Anne9878
December 13, 2013
Jim always make service a pleasurable experience not only by scheduling, but by having a loaner car available. Also by having your vehicles work completed in the shortest time possible. by scheduling, but by having a loaner car available. Also by having your vehicles work completed in the shortest time possible. More
by pagjme
December 09, 2013
The service center at Audi of Burlington is terrific. The building itself is very nice and has a covered drive-in where you can drop off your vehicle and the inside offers free wifi. They offered me a courte building itself is very nice and has a covered drive-in where you can drop off your vehicle and the inside offers free wifi. They offered me a courtesy loaner for the 2 days my car was with them, something that I never received at Audi of Brookline where I was forced to pay for non-audi rental cars while my car was being serviced by them. They fixed the issues they found and my car was returned to me cleaned inside and out. I will definitely be driving the extra distance to get tow Audi of Burlington in the future for my service needs. More
by maquino85
December 08, 2013
Jim was awesome, as usual. He arranged for me to come in the day I called, remembered where I worked and had the shuttle ready to take me back, and had the car ready (and fixed!) when promised. He is the b the day I called, remembered where I worked and had the shuttle ready to take me back, and had the car ready (and fixed!) when promised. He is the best! More
by tom_farley
December 05, 2013
Jim is the best service advisor I have ever dealt with. He is terrific. He is one of the reasons I do business with this dealership. That said,there must be a team that supports Jim and I have almost i He is terrific. He is one of the reasons I do business with this dealership. That said,there must be a team that supports Jim and I have almost invariably had good experiences there. More
by jgisaacson
November 04, 2013
I have received consistently exceptional service from this dealer for many years, especially from my service person, Jim Parolisi, for my most recent two Audis. I trust the quality of work, and greatly a this dealer for many years, especially from my service person, Jim Parolisi, for my most recent two Audis. I trust the quality of work, and greatly appreciate the efficiency of everyone at this dealership. I am treated with the utmost respect and courtesy and I value the good relationships I have here. They do excellent work, and have gone above and beyond in so many respects, to make sure I am happy. More
by AnnieKH
