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Jin Cai
Jin Cai at Archer Volkswagen

Jin Cai

Service Advisor

Archer Volkswagen

10400 Southwest Fwy
Houston, TX 77074

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4.9
22 Reviews
4.9

22 Reviews

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22 Reviews of Jin Cai

November 02, 2025

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Employee Rating

The dealership is very thorough. Also, the staff are very welcoming, friendly, and really care for the well-being of your car. More

by romainiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamaal Taylor, Ivan Wong

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Nov 02, 2025

Archer Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 30, 2025

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The communication, helpfulness, knowledge, and politeness made my car repair a positive experience. Jim Cai is outstanding. More

by tlsc54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2025

Archer Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 27, 2025

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The dealership is good I suppose. The customer service member, Jin C that I had was amazing. He made the experience easy. He took really good care of my needs and communicated well. B More

by Alicia D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2025

Archer Volkswagen responded

Alicia, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jin and our team, and we look forward to working with you again.

October 24, 2025

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My experience has been wonderful! Jin has executed excellent customer service every single time I have taken my vehicle to get it serviced. His communication skills are clear and to t More

by isha2harmony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2025

Archer Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Archer Volkswagen, we look forward to having you as a valued customer for many years to come!

October 24, 2025

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Excellent dealership! Very friendly, knowledgeable and efficient staff. Have been doing business with Archer VW for years and they never disappoint. More

by LTRUAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2025

Archer Volkswagen responded

Thank you for choosing Archer Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 21, 2025

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Great service and awesome customer service. They took care of everything and was smooth purchase process More

by javier.cruz.gomez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Terramiggi, Habib Benkirane

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Oct 21, 2025

Archer Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 20, 2025

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Courteous employees, easy to schedule appointments, great service department. I've bought 2 cars from them. More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2025

Archer Volkswagen responded

Thanks for sharing your thoughts about your experience with Archer Volkswagen. We appreciate your business and hope to see you again soon!

October 17, 2025

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Employee Rating

Had a great experience, costumer service was amazing. Jin was a great help to me More

by rgoodwin809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 18, 2025

Archer Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 16, 2025

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Employee Rating

Came for a state inspection and work was done quick with no issues. Jin was courteous and helpful. More

by soommen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, Ivan Wong, George Ybarra

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Oct 16, 2025

Archer Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Archer Volkswagen.

October 12, 2025

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Employee Rating

More than exceeded my expectations, quick service on a Saturday without an appointment car also left cleaner than when I arrive More

by johnnybradbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Hayes, Ivan Wong, George Ybarra , Christian

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Oct 12, 2025

Archer Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Archer Volkswagen!

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