Jin Cai
Jin Cai at Archer Volkswagen

Jin Cai

Service Advisor

Archer Volkswagen

10400 Southwest Fwy
Houston, TX 77074

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4.9
34 Reviews
4.9

34 Reviews

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34 Reviews of Jin Cai

November 26, 2025

Dealership Rating
Employee Rating

Archer is a great dealership. I have always had a good experience there. They do good work. More

by ST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2025

Archer Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 24, 2025

Dealership Rating
Employee Rating

Jin is always so helpful and prompt to provide services and helpful information about my car- would highly recommend this dealership! Always so accommodating! More

by nrshaw112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2025

Archer Volkswagen responded

Thanks for sharing about your experience with Archer Volkswagen. We appreciate your business and hope to see you again soon!

November 24, 2025

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Employee Rating

I walked into Archer Volkswagen with an open mind and a clear mission: to find a safe, comfortable, spacious, and reliable vehicle. The Archer family business truly understands family, safety, and honesty. More

by Briana Garcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 25, 2025

Archer Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 17, 2025

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Employee Rating

$200 oil change and cabin filter change. Even though i did cabin 4 months ago. Had an appointment for 730am didnt have my car ready til 1030am. Needed my windshield repaired and they couldn' More

by MYNAME7390
Service Time
Service Communication
Recommend Dealer
No
Nov 20, 2025

Archer Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 16, 2025

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Employee Rating

Jim did a great job finding out about the warranty before we asked. Very heloful More

by KATESENFTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2025

Archer Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Archer Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

November 16, 2025

Dealership Rating
Employee Rating

very good. got car fixed, kept me informed. good service. will come back again. thanks . More

by GERALDMACHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 19, 2025

Archer Volkswagen responded

Gerald, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 15, 2025

Dealership Rating
Employee Rating

Archer Volkswagen’s Service Center provided me with excellent service from the moment I called to schedule my appointment to the time I left the center with my car fixed. I spoke with my service adviso More

by G Bogani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2025

Archer Volkswagen responded

Thanks for sharing your thoughts about your experience with Archer Volkswagen. We appreciate your business and hope to see you again soon!

November 14, 2025

Dealership Rating
Employee Rating

Always friendly and accommodating. They keep you informed while you are there and always take good care of you. Great experience. More

by toninewmanrx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2025

Archer Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 13, 2025

Dealership Rating
Employee Rating

It was a really good and fast service i love the customer service and the environment More

by joaquinceja92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2025

Archer Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 12, 2025

Dealership Rating
Employee Rating

Great customer service with wonderful work employees. Employees are well organized and knowledgeable with their business. More

by kat.979
Service Communication
Recommend Dealer
Yes
Nov 12, 2025

Archer Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Archer Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

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