Jin Cai | Page 8

Professional, courteous employees from the porters to the cashiers and service department employees. Jin answered all my questions and kept in touch with me from the time my car was towed in until I picked i cashiers and service department employees. Jin answered all my questions and kept in touch with me from the time my car was towed in until I picked it up when ready. More

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Great service. My service advisor was friendly and knowledgeable. I will visit Archer Service again. My service advisor was friendly and knowledgeable. I will visit Archer Service again. More

by mikegone00 Verified Customer Verified Customer

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Jin was great! The service took a bit longer than I expected but overall the service was good and experience was well. The service took a bit longer than I expected but overall the service was good and experience was well. More

by kimberly.guzman18 Verified Customer Verified Customer

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Service has been great overall. The only reason I might have given this a 4 star is because a few items on the inspection report came back as urgent (do now) when in fact they were The only reason I might have given this a 4 star is because a few items on the inspection report came back as urgent (do now) when in fact they were not. Jin quickly acknowledged this when I brought it to his attention and we got it corrected. He also helped arrange pickup/dropoff which was super helpful. More

by SHOBY.JOHN Verified Customer Verified Customer

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Excellent Service Experience Very Knowledgable Courteous Listened well Kept me informed Kind and I will be returning with this Type of service experience Knowledgable Courteous Listened well Kept me informed Kind and I will be returning with this Type of service experience More

by Steve Kahn Verified Customer Verified Customer

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Jin, was absolutely wonderful. My airbag light was on after having my radio replaced. He recommended I come to the service department and have them diagnose the problem. I let h My airbag light was on after having my radio replaced. He recommended I come to the service department and have them diagnose the problem. I let him know that I was concerned about not having my car available for work. He said no problem, I will make sure that you have your car or transportation to work. I dropped my car off Thursday evening. He texted me at 6:50 AM the following morning to tell me my vehicle was ready. I was thankful to him beyond measure. He is always so kind and efficient. Jin is the reason I continue to return to Archer Volkswagen for service repair. More

by ninacuervo Verified Customer Verified Customer

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All the feel good vibes that I initially got when I purchased my VW from Archer, carry on to the Service Dept. My Service Rep, Jin is terrific. He is clear in communicating the entire process. I feel purchased my VW from Archer, carry on to the Service Dept. My Service Rep, Jin is terrific. He is clear in communicating the entire process. I feel very confident in bringing my vehicle for service. The location is easily accessible and the completion time of the work was great. More

by thorson.laura Verified Customer Verified Customer

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Jin was great. He ensured that I was greeted promptly and understood the process. The oil changes was quick and they didn't try to sell me hundreds of dollars worth He ensured that I was greeted promptly and understood the process. The oil changes was quick and they didn't try to sell me hundreds of dollars worth of service like the other VW dealership. More

by brilynn22 Verified Customer Verified Customer

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Advisor Jin is very accommodating. However service is quite slow. I was the first appointment in the morning but still took 1.5 hour just for an oil change. However service is quite slow. I was the first appointment in the morning but still took 1.5 hour just for an oil change. More

by JOHN Verified Customer Verified Customer

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Jin is was incredibly helpful. Very happy with the prompt resolution of the issue with the vehicle. Very happy with the prompt resolution of the issue with the vehicle. More

by ruslan.nuriakhmetov Verified Customer Verified Customer

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