Jin Cai | Page 8

I have been a loyal customer for 30 plus years and I always had great service and customer care and will keep on being till I can't drive anymore!!! always had great service and customer care and will keep on being till I can't drive anymore!!! More

by lilianadicesare Verified Customer Verified Customer

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Jin was very good in listening to me and offered me great service. He offered his own jacket when I commented about being cold. He is very thoughtful as well as knowledgeable. I purchased my car at anothe service. He offered his own jacket when I commented about being cold. He is very thoughtful as well as knowledgeable. I purchased my car at another dealership but this, Archer Volkswagon, offers better service. Thanks More

by theresawooten0 Verified Customer Verified Customer

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Multiple bad experiences. ..never again. I take my Atlas and Tiguan to a different dealer now. Takes me twice the time and twice the distance, but I have been happy. ..never again. I take my Atlas and Tiguan to a different dealer now. Takes me twice the time and twice the distance, but I have been happy. More

by airjonze Verified Customer Verified Customer

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They were quick to get me logged in and completed the job when they indicated. when they indicated. More

by fluormartinez Verified Customer Verified Customer

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jin was very good in listening to me and offered me a good service . thanks good service . thanks More

by AEIWUJI Verified Customer Verified Customer

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My car did not have any alerts or issues before taking it to Archer VW for an oil change and tire rotation. After the oil change and tire rotation, a warning alert has been popping up on the dashboard whi it to Archer VW for an oil change and tire rotation. After the oil change and tire rotation, a warning alert has been popping up on the dashboard while driving - “Only exit vehicle in P position. Please service vehicle”. I took my car back to Archer VW and they could not find what is triggering it. The warning alert is still showing up. More

by MIFA_34 Verified Customer Verified Customer

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Very professional service group, they provided me a detail breakdown of the service. Found the solution detail breakdown of the service. Found the solution More

by ericgjm Verified Customer Verified Customer

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The service team is amazing. Jin is the best service team member I’ve ever encountered at a dealership. The best customer service. Jin is the best service team member I’ve ever encountered at a dealership. The best customer service. More

by rreynoso94 Verified Customer Verified Customer

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Told them that I was gonna go on a road trip and if they would give me a once over before I hit the road. They did so and set my mind at ease. Their complementary multi point inspection - did not charge would give me a once over before I hit the road. They did so and set my mind at ease. Their complementary multi point inspection - did not charge me a lick. I hit the road with a confidence that great mechanics said that the car was in great working order and there were no problems. .They do great work with a smile, and when they can with their great deals and service coupons give you a break. A great value at regular price but with a coupon you absolutely can’t go wrong. I recommend you take full advantage of, — More valuable than Money to me peace of mind to start off my Christmas road trip priceless. Again, I say clone them. More

by bossarredondo2 Verified Customer Verified Customer

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Probably the worse service department I’ve ever dealt with. My grandmother worked for Archer for 50 plus years and did nothing but say great things about them so I trusted them with the purchase of my 24 with. My grandmother worked for Archer for 50 plus years and did nothing but say great things about them so I trusted them with the purchase of my 24 Tiguan. The first time it was in the shop I was told it would be a couple weeks. That turned into 2.5 months with little updates and no return calls after calling to check on the progress. I go to pick up the car and they had scratched my bumper and my floor mats were missing. Was told to bring it back and they would have the bumper painted and it would be a max 2-3 days. That experience turned into 2.5 weeks. Then I try to get a tire fixed and my wheel key is missing out of my glove box (which I have never used). The first time it was in the shop I had them look at the tire, among other things, because it was leaking air and they told me there was nothing in it and that the tire pressure just needed to be reset. Here we are months later and still leaking. I was told I had to bring it back to there shop to buy a new set of locks to get it fixed. Once everything was done the car dash rattles and is very annoying but I will deal with if before I take it back to them again. I wouldn’t recommend this dealership to anyone! More

by autumn.eben Verified Customer Verified Customer

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