Jin Cai | Page 5

Archer VW always provides great attention and service. A very pleasurable experience all around with every Archer employee we worked with. A very pleasurable experience all around with every Archer employee we worked with. More

by ianrmccrory Verified Customer Verified Customer

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The waiting room is spotless and the Wi-Fi is impressively fast. Every staff member I encountered was friendly and professional. Overall, I had a very good experience here. impressively fast. Every staff member I encountered was friendly and professional. Overall, I had a very good experience here. More

by wavesky Verified Customer Verified Customer

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I got my problem resolved and I appreciate you're understanding of this situation thank you George. understanding of this situation thank you George. More

by berkh.j.sr Verified Customer Verified Customer

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I arrived 30 minutes early for the 9 oclock appointment for the 1st of 2 complimentary oil changes and tire rotations as part of the 2 year lease agreement. I was then told that the tire rotation would cos for the 1st of 2 complimentary oil changes and tire rotations as part of the 2 year lease agreement. I was then told that the tire rotation would cost $25.00 and not free or complimentary as advertised. I was told that my required service shouldn't take very long but i was not given a time of completion. Later I received an email stating time of completion to be 6:35 pm. Lastly, shortly after 10:30 am I received an email that my car was being washed and ready to go in minutes. Sadly my car was not washed as said. Usually when Archer washes my car, it's dripping water and there are signs of water spots. Also, I had just washed and detailed my car the evening before I brought it to the dealership for service and the windows still had the swirl marks from my work. More

by Otis Patterson Verified Customer Verified Customer

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i gave 3 coz key fob was not fixed. i will come . i wll change if they can fix it. i will come . i wll change if they can fix it. More

by wilbert_biadang17 Verified Customer Verified Customer

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Excellent service! Very fast! They explain everything very well. Always great to do business with them. Very fast! They explain everything very well. Always great to do business with them. More

by Jimmy Houston Verified Customer Verified Customer

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I’ve liked their service, except this last one. Had my car for 3 weeks waiting for a part so my car could get serviced. Service guy was horrible, gave me every excuse he could think of. Never kept Had my car for 3 weeks waiting for a part so my car could get serviced. Service guy was horrible, gave me every excuse he could think of. Never kept me in the loop. I always had to call him to get any sort of excuses he could think of. Made me rethink if I’ll ever own another VW car. Glad to finally have my car back. Thumbs down this time on VW service. More

by carlos.alberto1658 Verified Customer Verified Customer

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Friendly environment, outstanding service. Ride was available, what helped a lot. Great place. So happy. Ride was available, what helped a lot. Great place. So happy. More

by dudajurimi Verified Customer Verified Customer

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Professional, courteous employees from the porters to the cashiers and service department employees. Jin answered all my questions and kept in touch with me from the time my car was towed in until I picked i cashiers and service department employees. Jin answered all my questions and kept in touch with me from the time my car was towed in until I picked it up when ready. More

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Great service. My service advisor was friendly and knowledgeable. I will visit Archer Service again. My service advisor was friendly and knowledgeable. I will visit Archer Service again. More

by mikegone00 Verified Customer Verified Customer

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