Joan McKinney
Joan McKinney at Norman Frede Chevrolet Co.

Joan McKinney

Executive Manager

Norman Frede Chevrolet Co.

16801 Feather Craft Ln
Houston, TX 77058

5.0
18 Reviews

I love helping our customers find the vehicle they either want or need. Meeting people everyday is not a job it's a pleasure.

5.0

18 Reviews

Write a Review

Dealership Experience

45 yrs, 11 mos

Industry Experience

45 yrs, 11 mos

Languages Spoken

English English

18 Reviews of Joan McKinney

February 14, 2024

Dealership Rating
Employee Rating

We have always had a pleasant experience with your dealership, this is our second truck we’ve bought in the last five years with you guys, and always been very happy. Greg has always handled the situa More

by dbivens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg McAlpine, Tonia Allen

Feb 16, 2024

Norman Frede Chevrolet Co. responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car-buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Norman Frede Chevrolet Team

December 01, 2023

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Employee Rating

Professional, good pricing,helpful,courteous. told salesman what I was looking for, he found the vehicle that I was looking for and notified me... deal done! More

by cwpeckham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 01, 2023

Norman Frede Chevrolet Co. responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the vehicle you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Norman Frede Chevrolet Team

October 05, 2023

Dealership Rating
Employee Rating

I have purchased several vehicles from Norman Frede and continue to support the dealership. The professional staff and service are superior to other dealerships in our area. Mr Frede has always supported t More

by rschnuriger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2023

Norman Frede Chevrolet Co. responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Norman Frede Chevrolet Team

August 29, 2023

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Employee Rating

Gregg was great on our sale. Went the extra mile to make sure we were completely satisfied. More

by coogkeeper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg McAlpine

Aug 31, 2023

Norman Frede Chevrolet Co. responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Norman Frede Chevrolet Team

August 23, 2023

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Employee Rating

Great customer service. Everything completed as promised and on time. Thank you Lenny keep up the great service. More

by A.T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregg McAlpine , Lenny Gordon -Service Dept

Aug 25, 2023

Norman Frede Chevrolet Co. responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Norman Frede Chevrolet Team

May 06, 2023

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Employee Rating

Always great experience with Norman Frede. Gregg has always been my contact because he takes care of my needs. Tonia was great with finances went over and beyond with AFCU. More

by jpal0129
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlton Cotton, Gregg McAlpine

May 09, 2023

Norman Frede Chevrolet Co. responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Norman Frede Chevrolet Team

April 23, 2023

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Employee Rating

Awesome experience, from beginning to end - Found the vehicle I wanted, at a price I was willing to pay - Got, an exceptional vehicle, at an exceptional Value… Salesman, was Not pushy, and Very Helpf More

by Big Red
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 25, 2023

Norman Frede Chevrolet Co. responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Norman Frede Chevrolet Team

March 29, 2023

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Employee Rating

The people were very informative and helpful in getting me a great deal on the right car. More

by John.mckinney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Barr, Pastor Osorio, Steve Gomez, Chance Merritt, Kevin Martinez , Tab Billups, Carlos Garcia, Tony Medellin

Mar 30, 2023

Norman Frede Chevrolet Co. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Norman Frede Chevrolet Team

March 19, 2023

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Employee Rating

Awesome place to do business. Everyone seems entirely focused on customer serve. Hands down best dealership in greater Houston area. More

by Rbeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlton Cotton, Brett Barr, Lenny Gordon , Lenny Gordon -Service Dept

Mar 21, 2023

Norman Frede Chevrolet Co. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Norman Frede Chevrolet Team

November 04, 2022

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Employee Rating

Best Chevy dealer in the Clear Lake area. Fast service courteous employees. We have used Norman Frede since purchase of our Tahoe. More

by QAPD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Cox, Trever Craigie, Ana Villa , Roy Denny, Connie Morris

Nov 07, 2022

Norman Frede Chevrolet Co. responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Norman Frede Chevrolet Team

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