Joanna Oates | Page 11

I am not happy with Rally Lexus Service Dept or Sales Dept. I purchased a vehicle I did not want because I was lied to regarding the delivery date. Then about 6 months later the Navigation System went CR Dept. I purchased a vehicle I did not want because I was lied to regarding the delivery date. Then about 6 months later the Navigation System went CRAZY! Driving me around in circles and taking me on far away directions, going north, then south. Back and forth, giving totally incorrect traveling times and estimates half the time it should take. And the Lexus Techie says he can see the problem, but does not know how to fix it. On my last visit, they wanted to preform service that wasn’t due for 3000 miles. I have had all my service completed at Lexus, except, I changed the oil myself at less than 600 miles. If they wanted to preform to preform extra work FIX the NAVIGATION SYSTEM! I cannot wait to sell this piece of LEXUS CRAP! All they care about is these reviews, so this is my only avenue to warning other future suckers that they LIE! Could not get the COLOR I WANTED Could not get the OPTIONS I WANTED And had to buy the 3 sets of rugs and other dealership money makers. Wheel Locks, ect I was okay with that until the car that I ordered was late arriving. My original salesman quit! And the replacement Salesman tells me, the car won’t be delivered for another month. I explain that the Salesman said it would be here tomorrow. Coldly he said about a month until it arrives. I had to sell my 2021 Chevy Tarverse fairly loaded because Lexus only takes Toyota and Lexus on trade ins. We’ll offer you half what it is worth. So I sold it privately and was without a car. More

by CWCOMERFORD Verified Customer Verified Customer

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Great service and customer interface skills. They were accommodating and polite, asked if I needed anything during my wait. They were accommodating and polite, asked if I needed anything during my wait. More

by SAL_CIPPO Verified Customer Verified Customer

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Great service. They were a big help and got my car back in time which was helpful. They were a big help and got my car back in time which was helpful. More

by josephmarciano228 Verified Customer Verified Customer

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One of the places to do business I am a customer for almost 15 years now almost 15 years now More

by ABBAS.BAQUERI Verified Customer Verified Customer

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Always a good Experience at this location; Michael was great very informative . Will return again great very informative . Will return again More

by tremainetinsley25 Verified Customer Verified Customer

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Excellent service and attention. Very professional I have been dealing with Rally over twenty five years, Never idisappointed Very professional I have been dealing with Rally over twenty five years, Never idisappointed More

by WEEBER96 Verified Customer Verified Customer

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Horrible Everytime I go there to get service there is horrible! I only go there because I live very close to it but I prefer larchmont Lexus next time I will drive an hour to get better service more , mo horrible! I only go there because I live very close to it but I prefer larchmont Lexus next time I will drive an hour to get better service more , more considerate for my time More

by MELMANZDA12KNOW Verified Customer Verified Customer

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It is always very accommodating. If you walk on without an appointment they are very helpful. When you wait for your vehicle they give you an update from time to time. Very helpful. If you walk on without an appointment they are very helpful. When you wait for your vehicle they give you an update from time to time. Very helpful. Nice goodies More

by MRSPANO10 Verified Customer Verified Customer

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A perfect 10! Had an excellent experience at Rallye Lexus—quick, easy, and completely frictionless. Everyone was competent, courteous, and made the whole process f Had an excellent experience at Rallye Lexus—quick, easy, and completely frictionless. Everyone was competent, courteous, and made the whole process feel effortless. A real pleasure from start to finish. More

by TEAM0 Verified Customer Verified Customer

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Couldn't be happier with the service and professionalism of all the staff. A big difference from previous experience from a different Lexus dealership. of all the staff. A big difference from previous experience from a different Lexus dealership. More

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