Joanna Oates
Joanna Oates at Rallye Lexus

Joanna Oates | Page 66

Service Consultant

Rallye Lexus

20 Cedar Swamp Rd
Glen Cove, NY 11542

Contact Me
4.9
793 Reviews

Dealership Experience

22 yrs, 9 mos

Industry Experience

34 yrs, 9 mos

Specialties & Trainings

Master Certified with Lexus

ASE Certified

4.9

793 Reviews

Write a Review

793 Reviews of Joanna Oates

May 21, 2019

Dealership Rating
Employee Rating

My experience with Lexus dealer was exceptional. I went to Lexus dealer to purchase my dream car ,my experience was exceptional, friendly ,courteous and extremely professional. I will recommend this More

by CECELIA.LINDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Costanzo, Paul Ok , Kevin Losee, Michael Montijo, Josh Weiss

May 21, 2019

Rallye Lexus responded

Thank you for sharing this thoughtful review. It is a pleasure to hear that your experience went so well while working with our team. We appreciate your recommendation and look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

May 14, 2019

Dealership Rating
Employee Rating

Very nice service ! The service center suggested me good choice and solved my problems. And Mis. Joanna took very good of me. I am so appreciated of her . More

by YACHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 15, 2019

Rallye Lexus responded

Thank you for sharing your review with us! We're so happy to hear that your service visit went so well while working with Joanna! If you have any questions, please feel free to reach out. We look forward to seeing you in the future. Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

May 13, 2019

Dealership Rating
Employee Rating

Terrific Service !!! Terrific service from, the whole service department. Quick and Friendly staff. Very good service waiting area. Work was done in a timely fashion. Exce More

by AARONSHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richie Repanes , John Capozzi, Leo Cruz, Pamela Palasciano

May 13, 2019

Rallye Lexus responded

Thank you for sharing your positive feedback with us! We're happy to hear that your service visit went so well and that our staff was so helpful! If you have any questions, please feel free to reach out! Jay Rosenthal General Manager E: jrosenthal@rallye.com, P: 516-629-7603

May 12, 2019

Dealership Rating
Employee Rating

Great service. Excellent service and great dealership. Waiting lounge exceptional with fresh coffee and other items. Facilities very clean and everyone was very frie More

by Jpena315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2019

Rallye Lexus responded

Thank you for providing us with your positive feedback! It is a pleasure to hear that your experience while working with our team went so well! If you have any questions, comments, or concerns, please feel free to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

May 08, 2019

Dealership Rating
Employee Rating

My requested review I have been a customer for 14 years (no one has touched my car but their service department) and it has always been a great experience with this deale More

by JSCALA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Reidy, Paul Ok , Pamela Palasciano

May 08, 2019

Rallye Lexus responded

Thank you for sharing this thoughtful review with us! It is so great to hear that you have been a loyal client of ours for 14 years and that our staff has always been so helpful during your visits. Please do not hesitate to give us a call with any questions. We look forward to seeing you in the future. Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

May 05, 2019

Dealership Rating

you people are idiots and don't read emails! I've contacted Ralley Lexus both by phone and Email trying to explain that I am not the person that they deal with who appears to also have the same n More

by pkorman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 07, 2019

Rallye Lexus responded

We are very sorry to hear about this inconvenience. We just wanted to let you know that we have updated our records and you will no longer receive contact from Lexus. Again, we apologize for this inconvenience. Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

May 05, 2019

Dealership Rating
Employee Rating

Joanne was great! Whoever I left the messages for, not so mu The tires were rotated improperly. I said as much in the text I replied to, and I called and left a message for Frank asking to come in and get it squ More

by KSHEEHAN865
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Robert Heyman, Frank Licari

May 06, 2019

Rallye Lexus responded

Mr. Sheenan, thank you for taking the time to share your review. We apologize for the inconvenience during your recent service visit. As discussed earlier, we will not rotate the tires moving forward. If you would like to further discuss your visit, do not hesitate to reach out. Thank you. Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

April 30, 2019

Dealership Rating
Employee Rating

Very happy with the service department. Joanna in the service department is very thorough, friendly and helpful. I am also happy with the mechanics that work on my car. The facility is k More

by Maria F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 30, 2019

Rallye Lexus responded

Thank you, Maria, for sharing this thoughtful review! We're so happy to hear that Joanna was of great assistance during your service visit. If you have any questions, please feel free to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

April 25, 2019

Dealership Rating
Employee Rating

Terrific service I have always had a wonderful experience dealing with Rallye Lexus. I am especially grateful to Joanna Oates who has been my service representative fo More

by IAYATTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Neil Fogel

Apr 25, 2019

Rallye Lexus responded

Thank you so much for sharing this thoughtful review with us! It is a pleasure to hear that you had a wonderful experience with our team and that Joanna was so helpful. If you have any questions, please feel free to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

April 22, 2019

Dealership Rating
Employee Rating

Professional and efficient Very courteous people. Quick and efficient service. I had a great experience here, very rare I do with repair shops, Honest, Good service, excellent More

by SYELENA76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Reidy, Maria Santoro , Steven Holmes, Frank Licari, Michael Montijo, Pamela Palasciano

Apr 22, 2019

Rallye Lexus responded

Thank you for sharing your positive experience with us! We are so happy to hear that our team has been so helpful throughout your visits and you've always left 100% satisfied. If you have any questions, please feel free to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager E: jrosenthal@rallye.com, P: 516-629-7603

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