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Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford

Joanne Sasso | Page 36

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

Contact Me
4.8
545 Reviews

Dealership Experience

17 yrs, 10 mos

Industry Experience

44 yrs, 1 mo

Languages Spoken

English English

4.8

545 Reviews

Write a Review

545 Reviews of Joanne Sasso

October 20, 2023

Dealership Rating
Employee Rating

The people working there were very nice, but I was told it would take 20-30 minutes and I wait for up to an hour. More realistic time frames or updates from staff would be helpful More

by KRYSTIEZOCH
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Oct 22, 2023

Colonial Nissan of Medford responded

We're sorry to hear about your experience, Krystie, and would love to get to the bottom of it with you and see if we can come up with something to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

October 19, 2023

Dealership Rating
Employee Rating

That was my better experience at Nissan since I bought my car. Very good service. More

by sebastianpaes64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2023

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out, Sebastian. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

October 19, 2023

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Employee Rating

Very good and attentive customer service. I waited on site and the service was completed timely. More

by KIT.L.SHAW
Recommend Dealer
Yes
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Oct 19, 2023

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

October 16, 2023

Dealership Rating
Employee Rating

I had duplicate keys made which required programming, etc. It's plenty expensive but such is life and the task is not one that can be shopped. The Colonial folks know that and did not take advantage of More

by bajdclutfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Oct 17, 2023

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

October 16, 2023

Dealership Rating
Employee Rating

The service fee increased by more than 30% which is unfortunate, this can compel customers to seek service somewhere else that’s affordable More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Oct 17, 2023

Colonial Nissan of Medford responded

We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs. Alex Chase, Service Manager achase@nissanofmedford.com

October 13, 2023

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Employee Rating

Service for the car was great. It took an hour longer than expected without employee updates. More

by levin.eugene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2023

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

October 09, 2023

Dealership Rating
Employee Rating

The service was good. I was in and out quickly and the staff was friendly. More

by CJSAWYER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Bellizia , Alex Chase

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Oct 09, 2023

Colonial Nissan of Medford responded

Thank you so much for taking the time to leave us a great rating. We appreciate your business. Alex Chase, Service Manager achase@nissanofmedford.com

October 07, 2023

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Employee Rating

Joanne was amazing! She was gracious and very helpful ! She’s an asset to your company. In current times it’s very difficult to come across someone who takes pride in th More

by MIKEYJOE1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 08, 2023

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear Joanne was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

October 04, 2023

Dealership Rating
Employee Rating

Really appreciated them taking me without an appt and for the fast turnaround I’m getting me out the door More

by SSTUTZMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Bellizia, Hervin Barrientos

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Oct 05, 2023

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

October 02, 2023

Dealership Rating
Employee Rating

I requested work be done in certain time and they did exactly that. My car run just fine again. More

by mebaiden79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 02, 2023

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

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