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Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford

Joanne Sasso | Page 49

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

Contact Me
4.8
545 Reviews

Dealership Experience

17 yrs, 10 mos

Industry Experience

44 yrs, 1 mo

Languages Spoken

English English

4.8

545 Reviews

Write a Review

545 Reviews of Joanne Sasso

February 03, 2023

Dealership Rating
Employee Rating

Friendly, professional , very knowledgeable pleasure to do business with Best dealership I have been to hands down More

by Rickaracka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Bacon, Jessica Licona , Declan Foyle, Jim Islami

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Feb 04, 2023

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jim Islami, Service Manager jimi@nissanofmedford.com

February 01, 2023

Dealership Rating
Employee Rating

Had a great experience taking my vehicle in to take care of my front two tires. Even though it was an Nissan it was my Kia Forte, Tires had taken some damage due to the potholes on the highway. I dropped my More

by FiosMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Bellizia, Gerson Ruiz, Carl Tagliamonte

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Feb 02, 2023

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jim Islami, Service Manager jimi@nissanofmedford.com

January 31, 2023

Dealership Rating
Employee Rating

Very easy to schedule an oil change and tire rotation. Jim was happy to drive me to my workplace and I was picked up when my vehicle was ready. Laura, Joanne, and Jessica are professional, friendly, and More

by alak11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Andy Bellizia , Jim Islami, Laura Notartomaso

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Feb 01, 2023

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. Jim, Jessica, Laura, and Joanne appreciate your business and hope to see you again soon! Jim Islami, Service Manager jimi@nissanofmedford.com

January 28, 2023

Dealership Rating
Employee Rating

If the staff there are more proactive in showing/using the coupons, it would be great. More

by jcother
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 29, 2023

Colonial Nissan of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jim Islami, Service Manager jimi@nissanofmedford.com

January 28, 2023

Dealership Rating
Employee Rating

I love this place ,very nice and professional people working there.I recommend this place for all . More

by ANURAG1130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Jim Islami, Michael King

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Jan 29, 2023

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Islami, Service Manager jimi@nissanofmedford.com

January 26, 2023

Dealership Rating
Employee Rating

They are always pleasant and willing to help you. Also, very friendly to the customers. I'd recommend them to other potential customers. More

by TONYBCAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Jim Islami, Michael King

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Jan 26, 2023

Colonial Nissan of Medford responded

Tony, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jim Islami, Service Manager jimi@nissanofmedford.com

January 25, 2023

Dealership Rating
Employee Rating

Excellent customer service, nice area, easy to find, quick response. Good service provider and your car is ready less than 24 hours More

by hlmorais6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Jim Islami, Michael King

Report | Print
Jan 26, 2023

Colonial Nissan of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jim Islami, Service Manager jimi@nissanofmedford.com

January 19, 2023

Dealership Rating
Employee Rating

I was well received as soon as I arrived. The customer service was fantastic and professional well as the maintenance of the service personnel. Lino More

by linoT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Jim Islami, Michael King, Michael King

Report | Print
Jan 19, 2023

Colonial Nissan of Medford responded

Lino, thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Islami, Service Manager jimi@nissanofmedford.com

January 11, 2023

Dealership Rating
Employee Rating

They’re responsive, knowledgeable, timely. They are communicative about all procedures necessary and make sure I understand why a fix is nefessary More

by BONNYCARROLL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Islami, Brandon

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Jan 12, 2023

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

January 10, 2023

Dealership Rating
Employee Rating

Friendly; eager to please; go the extra mile! Why would I want to go anywhere else? More

by FOLEYHODGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 12, 2023

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Islami, Service Manager jimi@nissanofmedford.com

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