Joe Berube | Page 48

Prompt and friendly as always Always a pleasure to go get work done at Columbia Ford. Everyone is always friendly and has a smile on their face. My heat shield became loose and sta Always a pleasure to go get work done at Columbia Ford. Everyone is always friendly and has a smile on their face. My heat shield became loose and started rattling. They fixed it in a timely manner and is reasonably priced. More

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A very satisfied long term customer. Have been a customer of Columbia Ford for three decades. Just purchased a Ford Edge. Excellent experience with the sales person, John Senick,, who so Have been a customer of Columbia Ford for three decades. Just purchased a Ford Edge. Excellent experience with the sales person, John Senick,, who sold me my prior Taurus. Service always has been of the same quality, and waiting area is most comfortable. However, I was disappointed when an additional car key would not be supplied gratis. More

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Quick efficient service oriented. I made an appointment, they got me in that day. Oil change went quickly. I barely had time to walk around the showroom.I will return in the future. I made an appointment, they got me in that day. Oil change went quickly. I barely had time to walk around the showroom.I will return in the future. More

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Oil change and brake work Always receive great friendly service. Also enjoy having the shuttle service when needed. The cafe is great too and not typical for a dealership to ha Always receive great friendly service. Also enjoy having the shuttle service when needed. The cafe is great too and not typical for a dealership to have More

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Great service! I actually enjoy taking my car in for service. The team is so pleasant to work with. They are courteous, professional and knowledgeable. The cafe is a I actually enjoy taking my car in for service. The team is so pleasant to work with. They are courteous, professional and knowledgeable. The cafe is a great addition to the service experience! More

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Great place They are excellent at explaining the problem and make recommendations about the repairs needed. We were told what to expect and how much it would cos They are excellent at explaining the problem and make recommendations about the repairs needed. We were told what to expect and how much it would cost. They were spot on. More

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Not as advertised When I called to make this service appointment I was told that this "We Owe" visit included tire rotation. When I brought the car in the morning of Ju When I called to make this service appointment I was told that this "We Owe" visit included tire rotation. When I brought the car in the morning of June 1 I requested verification that this visit included tire rotation. I was told that it did. When I reviewed the documentation of the service provided there was no indication that the tires had been rotated - only that tread depth, wear pattern/damage, and pressure had been checked. I would have paid for the rotation if I knew this service was not going to be provided. If the tires were, in fact, rotated, I will change the answers to this survey. More

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6/2/16 F 250 service Brought my truck in for a belt replacement and oil change,belt was diagnosed during previous oil lube service along with a brake job that was recommen Brought my truck in for a belt replacement and oil change,belt was diagnosed during previous oil lube service along with a brake job that was recommended, I decided to wait for this next oil change to make repairs due to cost of labor and parts,mainly labor.when I made the appointment I asked to have the oil and lube done along with the belt that had been previously diagnosed,the brake job was done at a local repair facility far less then your price quote at previous visit with your service department,using the best rotors and pads that I could buy. I asked Joe Berube the price of the belt that would be required as I could not remember the original quote,he gave me a price which I suspected was much more than I was originally told,I waited to get home to verify this, I was correct in my suspicion.I called Joe and asked him again the price of the belt in question,he put me on hold and checked with parts,came back to me and the price of the belt was almost 40.00 less,a high estimate is as bad if not worse than a low estimate,i. E.my brake job.During this service being performed,Iasked to have my A.C. checked as there was no cool air coming from dash,thinking it may just need a freon charge,much to my disappointment and shock,Joe as a matter of fact told me that the tech found that a blend air door was not functioning properly and was the reason for A.C. not working,Was told it was at least a 2000.00 dollor labor repair,and that I should replace all the blend air door motors while they were doing repair since they were right there anyways,this I knew was not a necessity,leading me to suspect the tech is not sure of which one it might be,so let's just replace all ,I did not receive a estimate of these parts costs,but with 15 years as a parts man and parts manager I can guess.So in my mind I was probably looking at a 3000.00 or more A.C. repair. I really had the feeling that Joe was shooting estimate cost from the hip.As I have not had the time to bring my truck elsewhere for a estimate for this repair, I doubt if I will be told to replace 4 or 5 blend air door motors but I will soon be bringing the truck to another facility for another estimate.There was a 3rd issue concerning a engine light that was on when I brought the truck in and still on when I picked up the truck,but I don't feel like getting into it at this time.This was not my first time in your service department, I have bought vehicles from Colombia Ford in the past,but with all your frills that Colombia Ford has to offer I can say that I will no longer be a customer. Wayne Doyle. More

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Brought in for a gas smell. It was fixed the same day. The above review says it all. Service people were very good and helpful, could not have asked for better service. Thank everyone involved for a job we The above review says it all. Service people were very good and helpful, could not have asked for better service. Thank everyone involved for a job well done. Also thank you for the service in giving me a ride to from home. More

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Love my new car! The sales department is great! Especially Tony Mauro!! Great experience from start to finish! This our second car with Columbia Ford and Tony Mauro! L The sales department is great! Especially Tony Mauro!! Great experience from start to finish! This our second car with Columbia Ford and Tony Mauro! Loved my Edge. Now I love my new Escape! More

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