Joe Blichfeldt | Page 5

I can't rate Quality Subaru too highly, esp. its service operation. Personnel are friendly, knowledgeable, efficient. I esp. want to commend Karen Priso who is my usual contact by phone and in perso service operation. Personnel are friendly, knowledgeable, efficient. I esp. want to commend Karen Priso who is my usual contact by phone and in person. She is unfailingly friendly and helpful, patient and explains things well. She has a ready smile that makes visits pleasurable. The guys are almost as good - almost. I also thank the unseen techies in the garage who work their magic. The agency is well run for customers with pleasant waiting room, snacks, attractive ladies room, computer & large TV. The owner takes time to talk to customers when he has an opportunity; we share a passion for stained glass. I've bought 3 Subarus from this agency in two locations since 1995. (My first was a now defunct garage-agency in 1985 - a DL Legacy with wonderful driver 4-wheel on demand - and an affordable price. My current is a 2007 multi-faceted Forester - a practical compromise between big and small with ruggedness built in, Bless Subaru: ahead of the crowd on passenger safety and sensible, no "jazz" design changes. (Don't follow the others, please!) More

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We were definitely treated like valued customers! They We were definitely treated like valued customers! They went out of their way to help us resolve our problem and assisted with dealing with the manufa We were definitely treated like valued customers! They went out of their way to help us resolve our problem and assisted with dealing with the manufacturer. The service department was very professional and now the car runs great. Can't say enough! They were fantastic from start to finish. More

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This winter was the time for my son to get his first car to use for college. Since his college was located a short distance from Quality Subaru, we zeroed in on their used inventory. Our salesman was R to use for college. Since his college was located a short distance from Quality Subaru, we zeroed in on their used inventory. Our salesman was Ralph, a low-key but very friendly and knowledgeable gentleman. We visited twice and on the second visit he suggested we try a Forester that had just come in. The car was immaculate (as are all the cars at Quality), drove great, and was being sold for below KBB. A great deal all around. Ralph was so concerned that my son and I would feel comfortable with the deal, that he even allowed me to speak to the previous owner. That’s customer service! True to the saying "it starts at the top", owner Joe Blichfeldt also spent time with us and showed he cared about our purchase. As a matter of fact everyone else we met with or spoke to, including Ed the finance guy, were courteous and knowledgeable. Buying a used car can be an anxious event, but our experience at Quality was calm without any “unexpected” information at delivery time. We live about 80 miles from Quality, but will certainly see them first for our next Subaru. More

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The folks at Quality Subaru are very friendly, courteous and quite helpful. We can highly recommend this dealership, and will continue to use them in the future. This is the second car we have purchased thr and quite helpful. We can highly recommend this dealership, and will continue to use them in the future. This is the second car we have purchased through them. More

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If all car dealerships were run like Joe Blichfeldt's, the industry wouldn't have such a bad name. Buying a car too often leaves you with a bad feeling -- you never know what a good price is, despite quot the industry wouldn't have such a bad name. Buying a car too often leaves you with a bad feeling -- you never know what a good price is, despite quoted sticker and invoice prices, which can vary dramatically. I contacted this dealership by telephone shopping for the best price for a 2013 Outback, which I was buying for my son, a recent college graduate who just landed a job in Massachusetts. I live in Connecticut and thought it would be easier to buy the car here. I found Mr. Blichfeldt to be helpful and straightforward, and a gentleman. He offered a fair price without haggling when other dealers were several hundred dollars higher. Unfortunately, I would have had to order the exact car I wanted which meant waiting til the next shipment arrived several weeks later. My son said he couldn't wait that long. Mr. Blichfeldt suggested I might want to buy the car in Massachusetts near where my son lives, which I ultimately ended up doing, but I could not pass up the opportunity to write about my experience here. More

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This is the 5th Subaru Outback that I purchased from Quality Subaru. And with each purchase I have experienced excellent customer service. Not only have I purchased all my Subarus from Quality, I have a Quality Subaru. And with each purchase I have experienced excellent customer service. Not only have I purchased all my Subarus from Quality, I have all their service needs perfromed by Quality. As with all of my sales expereinces being excellent the same applies for all my service experiences. At Quality Subaru they treat you like family. More

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One of my wife's co-workers had recently bought a car from Quality Subaru and recommended them. Our main contact was Gary Thomsen, who was helpful in every respect. I made 3-4 visits before we closed an from Quality Subaru and recommended them. Our main contact was Gary Thomsen, who was helpful in every respect. I made 3-4 visits before we closed and I got to know some of the other sales staff, especially the owner, whom I never recognized as such. It was a pleasure just to chatter with them, and I especially valued their know-how and trustworthiness. I'd recommend Quality to anyone. They're everything a buyer might hope for. More

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I was referred to Quality Subaru, by way of a co worker. I will make sure to thank them, as Quality Subaru made the car buying experience seamless! All employees were very friendly and knowledgeable. This i I will make sure to thank them, as Quality Subaru made the car buying experience seamless! All employees were very friendly and knowledgeable. This is a very welcoming environment. There was no pressure in the car buying experience. The customer service piece was amazing! I could not be happier with my experience. Quality Subaru has earned its name! I will 100% be referring all my family and friends to them! More

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I don't put much stock in this web site's reviews because they all deal with sales and because they are all entirely favorable. Do you really know anyone who's had nothing but positive experiences with any c they all deal with sales and because they are all entirely favorable. Do you really know anyone who's had nothing but positive experiences with any car dealership, especially AFTER they've purchased the car? Quality Subaru's service is horrible. There is a serious communication problem there and a real lack of respect for the customer. Sure, there's a veneer demanded by the sales team but its thin and the service department is not, in my opinion, to be trusted. Their "service consultants," make promises they have no intention of keeping, promise call backs they have no intention of keeping and outright lie to you. I dealt with the service manager too. He rude, blaming the lack of communication on me, etc. What all staff in the service department seem to have in common is the inability to listen to the customer and a general condescending attitude toward people. Be careful, this shop will do anything to cover up their mistakes, including lying. I don't trust them I certainly would not recommend having your car serviced there! More

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Buying our new car at Quailty was very plesant and everybody was very helpful.I would recommend them to anyone looking to purchase a car. everybody was very helpful.I would recommend them to anyone looking to purchase a car. More

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