Joe Brochu
Joe Brochu at Columbia Ford Kia

Joe Brochu

Parts Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

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4.4
82 Reviews
4.4

82 Reviews

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82 Reviews of Joe Brochu

March 01, 2026

Dealership Rating
Employee Rating

They never told me my car had been in an accident, and their service department awful. They didn’t fully service my car twice when I brought it in. More

by idaryan27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 04, 2026

Columbia Ford Kia responded

Hi IDARYAN27! I am very sorry to hear about your subpar experience. I would like to gather some more information from you so we can arrange a satisfactory resolution to your concern. What about the servicing was not complete? Please give us a call so we can identify the proper things to discuss. Your username here makes it difficult to determine who you are and what you brought to us to service! Please call me at your convenience so I can help! Best, Mike Pahlas Columbia Ford KIA 860.228.2886

March 01, 2025

Dealership Rating
Employee Rating

Columbia Ford always provides excellent service from very capable technicians and front desk staff. They are always courteous and attentive to my needs as a customer. More

by Denim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 12, 2025

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Employee Rating

Columbia Ford Kia is so much more than just a great place to buy a vehicle—they truly care about the people and the community around them. Their dedication goes beyond offering excellent vehicles and service More

by pammunkelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Craig Gates, Bobby Eskey, Eric Gates, Mike Pahlas, Andy Caldwell, Ryan McLeod, Michael Devine , John Senick, Jay Roderick, Dale Thompson, Eli Belyi, Jimmie Bletsch, Dave Munkelt

October 07, 2024

Dealership Rating
Employee Rating

Very easy to do business with them. Friendly honest. Kept us up,to date on service on my truck. They picked up the truck and dropped it off. More

by avalonrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Ransom, Brian Roush

July 17, 2024

Dealership Rating
Employee Rating

Dealership is clean and well organized. Will recommend to others in the future. Thank you More

by chris.echevarria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 16, 2024

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Employee Rating

Great dealership! Sales & Service are both very good at what they do and better then other dealerships in the area! More

by Skp825
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 24, 2023

Dealership Rating
Employee Rating

I was very pleased to work with you and the rest of the team at Columbia ford I am very happy with the whole experience and look forward to maintaining my ford edge at Columbia Ford for all my needs More

by Throggi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Gates, Mike Pahlas , John Senick

Dec 24, 2023

Throggi responded

Thanks for a wonderful experience

December 06, 2023

Dealership Rating
Employee Rating

The truck was taken in for service and the wait was not too long today More

by roywhajek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pahlas

August 07, 2023

Dealership Rating
Employee Rating

Quick and efficient! In and out same day. Always happy with repairs and cost is reasonable. More

by kraig.certified
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 12, 2023

Dealership Rating
Employee Rating

Very friendly and professional to deal with. It was a speedy process. Would definitely recommend Columbia Ford to anyone looking to purchase a vehicle. More

by Karen Lavallee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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