Joe Castillo | Page 3

Made the buying process easy and gave me a fair value for my trade. Very friendly and competent. my trade. Very friendly and competent. More

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Lexus of Naperville has one of the nicest dealerships I’ve ever been too also very generous/ very informative with vehicle ownership and credit building I’ve ever been too also very generous/ very informative with vehicle ownership and credit building More

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Sal Lala my sales person knows the Lexus products very well. During the sales he was very comunicative to me as the process i was going through. well. During the sales he was very comunicative to me as the process i was going through. More

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Outstanding, all round pleasant experience! A bit of background…I’ve bought over 20 cars in my life, which means I’ve dealt with A LOT of car dealerships. I’m also a woman, and most of the sa A bit of background…I’ve bought over 20 cars in my life, which means I’ve dealt with A LOT of car dealerships. I’m also a woman, and most of the sales people I’ve dealt with tend to talk down to me like I’m a child. God forbid a woman might actually know a thing or two about cars. Sal Lala was professional in every way. When I walked into the show room he asked how he could help. I explained I was there for a specific car, in a hard to find color, there were only two in the entire Chicago metro area. I also let Sal know I had just visited a different dealer about an hour away and wondered if he could do any better on the price. He said he would check. He came back about 5 minutes later and offered a price $500 less than the first dealer. I was pleasantly surprised! The only remaining drawback was I wanted heated seats, which neither car had. He said there was an aftermarket solution which he could install; at a decent price. SOLD!! The entire process took less than an hour. Sal talked to me like I was an adult and there was no haggling. If you’re in the market for a Lexus, make the effort to drive to Naperville and ask for Sal! More

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Dan was the most helpful sales person, especially because of the lack of TX’s available. He worked hard to find out information on colors and how options worked. He quickly notified us as soon as the build of the lack of TX’s available. He worked hard to find out information on colors and how options worked. He quickly notified us as soon as the build date was set for our TX 500h and when our car arrived he sent a text message immediately. We appreciate his informative, yet low pressure sales techniques which ultimately inspired us to purchase our first Lexus from Lexus of Naperville. Even after the sale, Dan reaches out and continues to offer support. More

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Was a great visit until they wanted to charge me 95$ to change a license plate. Would love to speak to someone about the experience change a license plate. Would love to speak to someone about the experience More

by DOTTO1 Verified Customer Verified Customer

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George Devries was very knowledgable and professional as he showed us the Lexus RX350. Joe Castillo was very cordial and professional as he took us through the paperwork. I would recommend anyone looking f he showed us the Lexus RX350. Joe Castillo was very cordial and professional as he took us through the paperwork. I would recommend anyone looking for a Lexus to come to Naperville Lexus More

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As usual this dealership continues to be very professional and takes care of all business. Never have had any issues after working with them for over 20 years. professional and takes care of all business. Never have had any issues after working with them for over 20 years. More

by jim.marsh Verified Customer Verified Customer

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Working with Eric was great. He was thorough in his review of what was to be done. His kind and caring approach put me at ease…as cars and maintenance needs create angst for me He was thorough in his review of what was to be done. His kind and caring approach put me at ease…as cars and maintenance needs create angst for me. Lexus is fortunate to have him! More

by becalyn Verified Customer Verified Customer

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Everyone is always helpful when you stop in with any questions even if he/she was not your salesperson. questions even if he/she was not your salesperson. More

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