Joe Cleaver | Page 18

2019 Oxford edition Mini Cooper It was a pleasure working with this dealership. They made everything simple for my first time buying a car. Quick and friendly with no problems or err It was a pleasure working with this dealership. They made everything simple for my first time buying a car. Quick and friendly with no problems or errors More

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Amazing... EVERYTHING I brought my 2009 mini in for service... and it was in pretty rough condition. The vanos system was shot, it was leaking oil, brake pads were needing I brought my 2009 mini in for service... and it was in pretty rough condition. The vanos system was shot, it was leaking oil, brake pads were needing replacing... the works! So instead of pushing me to repair an obviously struggling car- Courtney with the service department suggested trading it in for a newer model. She didn’t have to- it’s her department to FIX them- not sell new ones. But she over heard me mention that I owed $5,000 on the car still and it was going to be $3,000 to repair it. So she directed me to Derek, who was an absolute charm. He listened to what I had to say- didn’t pressure me at all, was very welcoming and accommodating. I told him I hated the minis with the silver gas caps (worst design EVER) but I didn’t need an absolutely BRAND NEW car- as I’ve had the 2009 for 2 years and didn’t mind that it was 10 years old. So he found me THE PERFECT car- and after I fell in love with it. I was taken over to a gentleman named Joe Cleaver to flesh out the finances. He worked diligently and patiently- he even helped work out a deal that I could afford without emptying my bank! He was just as amazing as the rest of the team and I felt like I was in good hands. Never once did I feel like I was given the run-around, or promised things that weren’t delivered. Even days after coming home with my new car- they remained in touch. Asking how I enjoyed the new car- even being so kind and friendly enough to ask how much better it was than my old car! They’re so personable and wonderful. I couldn’t have dreamed of a better experience!! More

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Great experience at Palm Harbor Ferman BMW GARY MACK AND JOE CLEAVER ARE AWESOME ! I keep coming back to Palm Harbor BMW to do business with them. I will return in the future ! GARY MACK AND JOE CLEAVER ARE AWESOME ! I keep coming back to Palm Harbor BMW to do business with them. I will return in the future ! More

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Best Experience Ever!!!!!!! The team is Wonderful at Mini of Tampa!! I have purchased a lot of cars in the last 20 years and this has been the best experience by far for me! I am The team is Wonderful at Mini of Tampa!! I have purchased a lot of cars in the last 20 years and this has been the best experience by far for me! I am over the moon happy and will recommend them to everyone! They are very knowledgeable and are not pushy at all! I am a Ferman customer, no family member for life! We purchased our Mini with Sara and she was amazing! She is a great sales person! She listened to my needs, answered all of my questions and found the perfect car for me! She is very relatable and friendly! If you are in the market for a new vehicle I highly recommend this team. They provide you with VIP service all the way! More

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Great experience Our experience at this dealer was awesome. They were very friendly and professional. We didn't feel pressured to make a decision. This is the first ti Our experience at this dealer was awesome. They were very friendly and professional. We didn't feel pressured to make a decision. This is the first time we haven't had some kind of buyer's remorse after purchasing a new vehicle. More

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Happy I really liked my first mini so there was no question i wanted another one! Thanks to Sara and Santos they made this painless and easy and enjoyable! I really liked my first mini so there was no question i wanted another one! Thanks to Sara and Santos they made this painless and easy and enjoyable! I cant thank them enough how much i appreciate all they did for me!!!! More

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One of the best car buying experiences anyone could ask fo Ryan is a pleasure to work with. He is pleasant and professional. We are consistrently impressed with Ryan’s knowledge of the product.. He is patie Ryan is a pleasure to work with. He is pleasant and professional. We are consistrently impressed with Ryan’s knowledge of the product.. He is patient and works diligently to make sure that the customer ‘s concerns are answered and addressed . This is the 3rd Mini we have purchased from Ryan. It will not be the last. Thank you Ryan for all your dedication and hard work. More

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Service, Sales or just stopping in In recent weeks, and actually since August I have had the absolute pleasure of visiting this Dealership no less than 7 times. I dropped off my M In recent weeks, and actually since August I have had the absolute pleasure of visiting this Dealership no less than 7 times. I dropped off my MINI Cooper lease in Late August. I started looking for a New MINI (on-line) some time in early July or late June. I have had service 3 times on two other cars, and recently purchased a 2019 MINI Cooper Countryman S. All Chili Red! Santos my MINI sales advisor should have fired me in September. He was very patient and I absolutely LOVE my New Countryman. Now he is a full time Manager and I was his last sale. BMW Service always has treated me exceptionally well and my last 3 visits were no exception. Jamie Annese always seems to be yessing me whenever I have a request. The Service drive is always friendly and all the Service Advisors are a team. Now, I get to Heidi Coberly. Truly a professional in every aspect of what she does. Never a it can't be done. Always we can make it happen. Her smile is contagious! Thank you Ferman MINI and BMW! More

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Matt Cerro We have purchased 4 Mini’s from Matt. Superior experience each time. Everyone at this dealership is friendly and personable. Excellent service depart We have purchased 4 Mini’s from Matt. Superior experience each time. Everyone at this dealership is friendly and personable. Excellent service department also. I highly recommend this dealership. More

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Exceptional Experience Excellent experience for First Time Mini Buyers.. Sara our sales rep definitely knew her Mini’s she was informative and attentive without being high p Excellent experience for First Time Mini Buyers.. Sara our sales rep definitely knew her Mini’s she was informative and attentive without being high pressured and helped us choose the right mini for our purpose. Great experience from beginning to end! More

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