Joe Diss | Page 7

This dealership has been taking care of our BMWs for more than 7 years. We currently have 4 in our family. Over the sen + years we have gotten to know several of the folks. The individual I am talking abo than 7 years. We currently have 4 in our family. Over the sen + years we have gotten to know several of the folks. The individual I am talking about today however is Chris Allen who is a sales associate and the individual i purchased my new '12 Z4 from in June of this year. He is one of the most knowledgeable people regarding BMW and speaks plain english so you don;t feel intimidated. There is no sales pressure to buy and leaves the timing up to you. His follow-up skills are excellent and after sale he is always available to talk to you if you have a question. He is an outstanding professional and I am sure Silver Spring BMW is very proud of him. More

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I drove all the way to this dealer because of the poor service I received from VOB BMW. And because of the highly acclaimed customer service of the Silver Spring BMW, I figured it was worth the drive. Un service I received from VOB BMW. And because of the highly acclaimed customer service of the Silver Spring BMW, I figured it was worth the drive. Unfortunately, I was proven wrong. I had a waiting time of 45 minutes and when my service advisor did come, there was no introduction, handshake, or small talk. The only remotely friendly people were the service receptionists. Hopefully they can just get the job done right. At least they have Wimbledon showing on the back TV... I also signed up for the appointment online and said that I would be waiting for my car but after talking to my service advisor, it sounded like I was doing a drop off. Let's see how long I'll be waiting. I hope I won't have to leave a complaint with corporate like I did with VOB BMW. This is looking kind of hopeless but I may have to find yet another service advisor or dealer... ---Update--- The above was written after I dropped off my car and was waiting for the service to be done. After spending about 2 hours in the dealership, I was approached by Ron Ptak. It was very fortunate that we bumped into each other because he changed my initial impressions and showed me what customer care is really like. Given my unique situation, all I wanted was the same respect and courtesy as any other BMW owner would receive. Without a doubt, Ron showed me just that. I had only wished every service advisor was like him. He took care of me and walked me through every step of the way as well as possible options at each step. Although he had some problems with his equipment that further delayed service, I completely understood and thought it was very reasonable because I felt so comfortable. Although my problem was not fixed due to the nature of the problem, I will definitely be returning to get my car serviced here after I figure out logistical issues. All in all, I highly recommend Ron Ptak and his service department. More

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First let me say that I thouroughly enjoyed working with Conrad Connor, my client advisor. Never have I had such an enjoyable car purchase experience. I should have bought all of my cars here!!! Mr. Conn Conrad Connor, my client advisor. Never have I had such an enjoyable car purchase experience. I should have bought all of my cars here!!! Mr. Connor was wonderful in that he was knowledgeable about what was going on and put both my wife and I at ease. Conrad also reintroduced me to Joe Diss in the service area who in the past helped me with my service isses on another BMW I owned (sorry I didn't buy that from you guys). Again this was a wonderful purchase experience and I really appreciate what Conrad and Joe did for me. More

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I absolutley LOVE my BMW Silver Spring service team. Every one is extremely professional, friendly and team oriented. I love the fact that not only my service respresentative knows me, but his colleagu Every one is extremely professional, friendly and team oriented. I love the fact that not only my service respresentative knows me, but his colleagues as well. When Joe can't get to me, I love the fact that his colleagues step right in and get me going. It's a well oiled machine and I love it! Thanks BMW Silver Spring for making my experience with you AWESOME each and every time I come in. More

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While the service is great the helpfullness of the service advisors is poor. My service advisor was helping one person and two other customers were waiting. I noticed there were two advisors with no service advisors is poor. My service advisor was helping one person and two other customers were waiting. I noticed there were two advisors with no customers that could have helped customers but neither of the available service advisors offered to help us. This is bad customer service. No matter who the customers assigned advisor is if another advisor is available/free customers should always be helped. This practice needs to be fixed. I received better service at other dealerships. More

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