Joe Diss | Page 6

Worth the drive My wife and I purchased another BMW this week. I have a long time relationship with this dealer back to when it was part of the Tischer family. M My wife and I purchased another BMW this week. I have a long time relationship with this dealer back to when it was part of the Tischer family. Max Moyer was our salesperson. He gave us all the time needed talking with us, testing various models and drivetrain options, and answering questions. We never felt the pressure of “making a sale”. I highly recommend reaching out to Max if you are in the market for a new or used BMW. Further, my experience with the service department with past vehicles has been great. They have always been helpful and understanding of my requests. The parts department is very competent. Especially Jason and Evan in the internet sales division. Very competitive pricing working with them as a team. More

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Completely messed my brand new car when they wash my car. BMW Silver Spring, Maryland I drop off my 340i xdrive 2018 car for service because left side mirror when I used to close it makes some noise.I explai BMW Silver Spring, Maryland I drop off my 340i xdrive 2018 car for service because left side mirror when I used to close it makes some noise.I explained to service advisor his name is Kevin Pitamber then he called his dealership shop foreman look at my car and tell me need change the mirror because of mirror motor was not good and my second concern was when used rain I can’t see the road from the driver side area I was very dangerous I explain to the shop foreman and he bring some Paper towel he cleaned from inside that’s all then I go inside service advisor tell me he need to order the mirror I said ok then I got a loaner car and request also to wash my car. Next day Service Advisor Kevin Pitamber he called me and he says your car is ready for pickup but when i go to pickup my car I was completely shocked when I see my car It was completely disaster car wash department messed my full car all over front left side dent under the headlight and passenger side door they hit with something maybe when they was open the door make my door ugly chip and all over lots of deep scratches front hood and lots of swirl marks in my car paint, rear trunk spoiler area top roof all over side doors. I’m really disappointed completely unhappy at this moment how come they make my brand new car so ugly. Then called Kevin he came outside and I show him all over my car he says I’m really sorry your car was not like this he tell me we will take care of your car but we’re extremely busy at this moment come back November 1st week, then later I called also service manager his name is Joe Diss I talked him he came outside to see my car and he tell me his service advisor explained him everything, then I take out my car from the dealership.not only that after they installed the mirror my auto parking left side camera view doesn’t work anymore so when they call me November 1st week drop off my car i called Kevin to the lane just want show him left side mirror parking camera view doesn’t work and tell me he will take care of that and also before I drop off my car last couple days was raining badly I couldn’t see very well because left side mirror was not clear at all I do have some videos and pictures how was the front windshield, then again I got a loaner car they took one week after one week later called me and service advisor was telling your car is ready for pickup ok then go over there to pickup my car I was not happy at all because they didn’t fixed all those scratches and also make me mad more because they repainted my car full bumper with out my permission and also when they open the bumper they made some extra dent I show to the manager explain him everything over again and again my car was not like that at all then he go inside bring yellow marker pen he put in circle mark if you guys pull the camera you will see that not only those circles other lots of place he didn’t circles because he tell me he explain to bodyshop manager what conversation we have and he will explain also to check all over the car I find out also they made dent left rear tire upper side and he circle over there also he says he can’t see anything but he will tell bodyshop manager to fixed that area. Then he tell still you have our rental car I said yes he tell me to keep the car and he will take care of my car and he will delivery my car maybe next day I said ok but they 2 more weeks and I text service advisor couple times to check my car status he told me don’t rush to them I said ok as long you guys take care of my car I’m ok then when I go to pickup my car they didn’t tell me or offer me to walk over the car just to see everything is okay or not when I pickup my car I came back with in 10 minutes I was xxxx busy at work it was before thanksgiving day so talked to manager and I tell him going to pickup my car I’m coming back to work so when I come back to my work I see the white marks on my car then instantly I go back to the dealership and I talked to the service advisor I was telling him maybe those white stuff is compound but can you check he checked out little bit then called his manager Joe Diss he didn’t touch or even though he look at that place he was completely trying to ignore me and I tell him also check the camera you will see that white marks or chip was over there not only that my previous visit I show him left rear tire side has dent and he circle that area previously he didn’t fixed that dent at all if you guys can checkout the camera my car front hood has some chip marks that time I’m over 100% guarantee because I know my car was completely fresh and cleaned I have lots picture about my car before I drop off even though previous couple weeks I took so many pictures about my car I don’t see anything in my car at all. More funny thing is my car was over there 3 weeks but they didn’t fixed my car parking camera view error still showing the same problem. Please now my biggest concern is anyone can handle my car all kinds situation which is I’m facing right now as soon as possible I don’t care BMW corporate will handle the situation or the dealership member of managements. If I need to reach any BMW CORPORATE higher level please let me know. Thanks Sincerely Alim Razi..... More

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Note :- ONLY Silver Spring BMW dealership Owners Attention. Terrible service experience from your dealership. Everyone failed to provide customer Satisfaction including all those managers. Now they’re completel Terrible service experience from your dealership. Everyone failed to provide customer Satisfaction including all those managers. Now they’re completely decline to do my car service. Service advisor Kevin pitamber And Service Manager Joe Diss. Date: August 12th 2019 at 4:00pm. •Highly Attention to the dealership owners BMW Silver Spring. Note : I called to the dealership to check they can replace two tires and customer service person tell me yeah you can come to replace the tires and I request her to transfer to the parts department make sure to check the tires are stock and parts department told me they’d have stock then I go over there at Silver Spring BMW and I park front of the service lane and go inside August 12th 2019 around 4:00PM talk to one of service advisor and he told me to see the service cashier desk I go over there and one of service advisor Kevin Pitamber he told me you can’t do your car service here because he was my previous car service advisor and he messed up my brand new 2018 340i xdrive I drop off my car for service because left side mirror when I used to close it makes some noise I explained to the service advisor his name is Kevin Pitamber then he called his dealership shop foreman he look at my car and tell me need change the mirror because of mirror motor was not good and my second concern was when start raining I can’t see the road from the driver side area It was very dangerous to drive my car I explain to the shop foreman and he bring some Paper towel he cleaned from inside that’s all then I go inside service advisor tell me he need to order the mirror I said ok then I got a loaner car and I request to the service advisor to wash my car he say okay he will do that and next day Service Advisor Kevin Pitamber he called me and he told me your car is ready for pickup but when i go to pickup my car I was completely shocked when I see my car It was completely disaster car wash department messed my full car all over front left side bumper dent under the headlight and passenger side door they hit with something maybe when they was open the door driver side door paint off door was looking so ugly and all over lots of deep scratches front hood and lots of swirl marks in my car paint, rear trunk spoiler area top roof all over side doors. I was really disappointed completely unhappy at that moment how come they make my brand new car so ugly then I called Kevin pitamber service advisor he came outside and I show him all over my car he says I’m really sorry your car was not like this he told me we will take care of your car but we’re extremely busy at this moment come back November 1st week, then few minutes later I called also service manager his name is Joe Diss I explained him he came outside to see my car and he told me his service advisor explained him everything, he also tell me to come back November 1st week so they will fixed my car then I take out my car from the dealership not only that after they installed the mirror my auto parking left side camera view doesn’t work anymore so when they call me November 1st week to drop off my car then I go to the dealership i called Kevin pitamber to the service lane just want show him left side mirror parking camera view doesn’t work and he tell me he will take care of that and also before I drop off my car last couple days was raining badly I couldn’t see front view very well because left side windshield glass was not clear at all I do have some videos and pictures how was the front windshield, then again I got a loaner car they took one week after one week later service advisor called me again and tell me your car is ready for pickup ok then I go over there to pickup my car I was not happy at all because they didn’t fixed all those scratches and also make me mad more because they repainted my car full bumper with out my permission and also when they open the bumper they made one more dent I show to the service manager Joe Diss explain him everything over again and again my car was not like that at all then he go inside bring yellow marker pen he put in circle marks to the service lane front of me if you guys pull the camera you will see that not only those circles other lots of place he didn’t circles because he tell me he will explain to bodyshop manager whatever conversation we have and he will explain everything to the bodyshop manager to check all over the car I find out also they made dent left rear tire upper side and he circle over there also he says he can’t see anything but he will tell bodyshop manager to fixed that area. Then he told me keep the rental car until we take care of your car at the same time he told me he will delivery my car maybe next day I said ok but they took 2 more weeks and I text service advisor couple times to check my car status he told me don’t rush to them I said ok as long you guys take care of my car I’m ok then couple days later service advisor call me and told me to pickup my car when I go to pickup my car they didn’t tell me or offer me to walk over the car just to see everything is okay or not when I pickup my car i was going from my work and also I have to go back to my work again when I pickup my car and come back to my work parking lot I saw my car front hood have some white chip marks instead of i go inside my work within 10 minutes i go back to the Silver Spring BMW I was xxxx busy at my work it was before thanksgiving day so I called to my manager and I tell him I’m going back to my car dealership instantly I go back to the dealership and I talked to the service advisor Kevin pitamber I was telling him my car front hood have some white chip marks I don’t know maybe those white stuff is compound but can you check he checked out little bit then called his manager Joe Diss he didn’t touch or look at that place he was completely trying to ignore me and I tell him also check the camera you will see that white marks or chip was over there not only that my previous visit I show him left rear tire side has dent and he circle that area previously he didn’t fixed that dent at all i tell him if you guys can check the camera my car front hood before o pickup my car that white chip marks was there 100% guarantee because I know my car was completely fresh and cleaned I have lots picture about my car before I drop off even though previous couple weeks I took so many pictures about my car I don’t see anything in my car at all. More funny thing is my car was over there 3 weeks but they didn’t fixed my car parking camera view error still showing the same problem. Now they fixed my car door big chip paint job now that paint is gone still they’re not taking care of my car last time when I go for tires they’re completely denied me to fix my tires issue it was nailed on my two tires, then I go back to the Rockville BMW they replaced two tires. •Now my big concern is to the Silver Spring BMW owns who will fixed my previous all those issues I do have all my videos and pictures since 1st day they messed my car from your store if you guys can’t solve the problems I don’t have any choice to hand over to the legal lawyer. •I wish I will get feedback from the owner as soon as possible. Sincerely Alim Razi More

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BMW Service Team The service team here is exceptional! I have enjoyed working with John Betrand, Kevin Pitamber, Brandi, Romain, Jessica, Ella, Patrick, Daniel, Neal, The service team here is exceptional! I have enjoyed working with John Betrand, Kevin Pitamber, Brandi, Romain, Jessica, Ella, Patrick, Daniel, Neal, the BMW geniuses, the Service manager Joe, and several others who have made my experiences here at BMW particularly fantastic! The team working here in Service will really take care of you and look out for your vehicle! I have always enjoyed my experiences here and my car has been very well taken care of! More

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Dishonest Customer Service Had a very bad experience dealing with their service department. I was promised a warranty repair, by the advisor, foreman, and approved by the direct Had a very bad experience dealing with their service department. I was promised a warranty repair, by the advisor, foreman, and approved by the director, only to be told that the warranty date expired later so the issue is dead in the water. Once I got that cleared up by the director as it was supposed to be, now I am being told it has another problem on the car so the warranty hydraulic unit which I was told will be covered, can no longer be touched. Very frustrating. A good dealership will do what they say. More

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Unparalleled Level of Service Joe Diss is the crown jewel of BMW of Silver Spring. I originally purchased my 2014 335i from another dealership, but have had most of my service perf Joe Diss is the crown jewel of BMW of Silver Spring. I originally purchased my 2014 335i from another dealership, but have had most of my service performed at BMW of Silver Spring. If I had known then, what I know now, I would have definitely purchased at BMW of Silver Spring. Joe and his team have offered amazing service to me throughout my entire ownership. Recently I had an issue where I discovered that my headlight had been broken during regular maintenance. My vehicle had only been to three different BMW dealerships for service including BMW of Silver Spring so the damage must have occurred at a BMW facility. When I spoke to the service managers at the three facilities, two of them basically told me "tough luck buddy.", but Joe Diss really went to bat for me. Joe began by reviewing my entire service history to determine if BMW of Silver Spring had done any work on the passenger side of my vehicle (where the broken headlight resided). He assured me that if it were even remotely possible that they worked on that side of my vehicle, then Joe would replace the headlight no questions asked. Unfortunately, BMW of Silver Spring had only performed regular maintenance such as oil/filter changes and could not have broken my headlight. Joe understood what a tough position I was being placed in because my vehicle had only been serviced by BMW facilities, so he went the extra mile and put in a call to BMW corporate to explain the situation. BMW corporate agreed to pay $1k for the $1500 repair, further BMW of Silver Spring covered most of the remaining cost even though they were not at fault. Joe really cared about solving this issue to my complete satisfaction and put in the extra time and work to fix this situation that was likely caused AT A DIFFERENT DEALERSHIP!!! I cannot say enough good things about Joe Diss or the amazing level of customer service he offers. BMW of Silver Spring is incredibly fortunate to have a treasure like Joe serving on their team; furthermore, BMW of North America is incredibly lucky to have folks like Joe representing the BMW brand on the front lines of vehicle ownership. I wish I had purchased this vehicle from BMW of Silver Spring, but rest assured, I will most definitely be purchasing my next BMW from BMW of Silver Spring and it's all thanks to the incredible customer service I have received from Joe Diss! More

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Awesome Experience Worked with Mr Ron Askew to make this purchase.He was very straight forward and polite and spent hours to make sure I was making the right decision. E Worked with Mr Ron Askew to make this purchase.He was very straight forward and polite and spent hours to make sure I was making the right decision. Even whenever I came in at the 11th hour, right before closing he stayed patiently, going as far as to handle the financial talk. I’d recommend this place to anyone and would definitely go back. It’s far beyond any other dealership you’ll find around here. I strongly suggest anyone interested in BMW must first visit Mr. Ron Askew. More

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Excellent Service Experience Regular service visit (oil change, etc.) was handled quickly while I waited. Employees I worked with (see below) were very professional, friendly and Regular service visit (oil change, etc.) was handled quickly while I waited. Employees I worked with (see below) were very professional, friendly and efficient -- exactly what I would expect from a BMW dealership (and I'm a long-time BMW owner). Enjoyed talking to Ron Ptak who is a car enthusiast as well as a dealership employee and appreciated the extra effort in finding the correct oil for my 1994 BMW. More

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Thank you for an outstanding service Rachel Rhea in the Service dpt, Joe and Ron in the management are doing an awesome job. They all go above and beyond to make sure that the quality of Rachel Rhea in the Service dpt, Joe and Ron in the management are doing an awesome job. They all go above and beyond to make sure that the quality of service is beyond reproach. I have been bringing my car here for the past 10 years and I’ve always been satisfied with the level of service and cleanliness . Thank you to Rachel Rhea my service advisor she has been doing a tremendous job. More

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Best car buying experience ever!! I drove from Winchester VA to buy a BMW. Will not go to any other BMW dealer. These folks are straight up, no gimmicks, no pressure - just personabl I drove from Winchester VA to buy a BMW. Will not go to any other BMW dealer. These folks are straight up, no gimmicks, no pressure - just personable, professional. and knowledgeable people. Came in to buy a certified pre-owned car and wound up with a new one - our choice after considering the options that the sales rep laid out for us at our request. There was never any pressure to buy a vehicle that day and that is such a relief. Our sales rep was Max Moyer - go see this guy if you want a knowledgeable, courteous, hard working person to help you decide on your next car. Max is terrific. Between he and Steve Gluck we got a very competitive deal in the car that best fit our needs. As for the service department, suffice it to say they must be good if I'm willing to drive 115 miles one way to get a car maintained and serviced. Bought an 2012 X5 from BMW Silver Spring 6 years ago when we lived in Laurel and all the service at this dealer was outstanding. After moving to VA, I tried other dealers and their service departments are well below the standards of this dealer. More

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