Joe Esposito
Joe Esposito at Glen Toyota

Joe Esposito | Page 4

Pre-Owned Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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77 Reviews

Industry Experience

17 yrs, 2 mos

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rated

77 Reviews

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77 Reviews of Joe Esposito

February 16, 2022

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Employee Rating

THANK YOU FOR YOUR OUTSTANDING service to my Camry. VERY good service. THANK YOU ALL. More

by managerruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 22, 2022

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

October 04, 2021

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Employee Rating

Everyone there is always nice and friendly they make sure u are comfortable relax they do the beast to take care u More

by hjurassiara
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Finn, Jorge Prado , Jennifer Ayuso

Oct 07, 2021

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

September 17, 2021

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Employee Rating

Joe Esposito. Mike Finn, and Neil are second to none when it comes to customer service and satisfaction! I wouldn’t go anywhere else! More

by Tbirds0511
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Finn, Jason Forkins , Neil Dimaso

Sep 20, 2021

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 07, 2021

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Employee Rating

Great customer service from Nicholas, Richard and Joseph during my appointment for my Toyota Camry. Always pleased with the quality of work performed by the car tepair technicians. More

by amcopello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Jennings, Nick Lahr

Aug 07, 2021

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 04, 2021

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Employee Rating

The service representatives ignored my presence and were rude when i tried to make contact in order to get help.. The sales manager and sales person would not return calls and were dishonest and disrespectf More

by DNNSILVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bruce Rosales, Freddy Padilla , Richard Jennings

Aug 04, 2021

Glen Toyota responded

Thanks for your feedback. I would love to discuss this. If I am correct we did handle all your issues and even took the vehicle ack and off the road. I also know Joe was with you all along the way. I do apoligize that you had an awkward experience. Additionally you tagged 3 service advisors, really? These reviews follow them for their career and there is no way you were with each of them or that all three could have been attempting to assist you. Thanks for your feedback, we utilize all of our feedback to better serve you in the future. Rob D GM

Aug 04, 2021

DNNSILVER responded

Maybe you should reach out to me.

Aug 04, 2021

DNNSILVER responded

Further, the vehicle was taken back without talking to me first and I am sure it was done out of vengeance. I was not told anything about the status of the vehicle after waiting for an answer. My goodness, I still had the loaner car! I was told numerous times that Joe would reach out to me, but that never happened. The main issue here is communication. The status of the vehicle was never communicated. When the sales person finally answered my call, he told me that they were taking the vehicle back. He also told me that I shouldn't talk to anyone but him. What is that about? So, I was left to believe there was something major wrong with the vehicle. However, that seems not to be the case because the vehicle has been listed for sale again on your website. You need to understand that when making a big purchase the buyer should be confident that they are making a good decision. All questions and concerns should be addressed respectfully and timely. It may be about the money to you; however, this goes beyond that for me. I was treated so unfairly by you, your sales person and service reps. Nevertheless, this is your first time reaching out and I'm sure it's more so for the image of the company rather than the treatment of a customer.

August 01, 2021

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Employee Rating

Muy profesionales y amables explican muy bien donde están los problemas y soluciones por cual usamos el servicio de glen toyota gracias y sigan asi More

by raulmoralesmejia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2021

Glen Toyota responded

¡Gracias! Nos sentimos honrados por sus increíbles comentarios y apreciamos su negocio. Nuestro personal está presionando para proporcionar una experiencia positiva y segura para todos nuestros clientes durante estos tiempos difíciles. ¡Esperamos verlos en el futuro! ¡Mantenerse a salvo! Rob D GM

June 11, 2021

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Employee Rating

Glen Toyota helped my grandson purchase a 2021 Toyota Camray with lots of help from the salesman and management department. He lives out of state and they were very helpful in getting documentation for h More

by MIMI.32
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Baran , Jayson Mota-Herrera

Jun 22, 2021

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 25, 2021

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Employee Rating

I liked the process . Everything went snoothly.The I liked the process . Everything went snoothly. The salesman was excellent and without pressure but very effective. The finance dept was excellent as More

by BARAHEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Finn , Jennifer Ayuso, Rich Morales

Apr 27, 2021

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

March 28, 2021

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Employee Rating

ANOTHER GREAT EXPERIENCE! We have been dealing with Tom distefano for many,many years now. Service dept is equally Awesome! Jason does a great job there making sure the customer is cared for. More

by Coach-Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 31, 2021

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

March 11, 2021

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Employee Rating

Amazing sales and service department. Highly recommended. Everyone made me feel like I was family. Tended to mu family's needs and budget. Awesome crew. Thank you very much More

by Osama Zeidan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, Genaro Rosario

Mar 23, 2021

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

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