Joe Esquerra | Page 29

I have been to this dealership on several occasions and every time I have gone there I was properly taken care of, my car was properly serviced, and I left there I satisfied customer. The customer service every time I have gone there I was properly taken care of, my car was properly serviced, and I left there I satisfied customer. The customer service is outstanding and they really bend over backward too please their customers insofar as scheduling and the scope of work that they need to do this last time I was there for warranty work on a mirror and it was properly and properly taken care of. Joe Esquera my service writer took good care of the car and also went out of his way to have the car checked for any other problems that may arise. They were extraordinarily thorough and their mechanics are outstanding. I would recommend this dealership and it's service department to anyone. More

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Joe the service advisor was fantastic and kept me up to date on the progress of my service date on the progress of my service More

by sm24 Verified Customer Verified Customer

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First of all, want to make it clear that my rating is for the dealer and not for the service advisor! Sunroof issue 3 days after warranty expired, dealer refuse to cover, after a $3k work to replace sunroof the dealer and not for the service advisor! Sunroof issue 3 days after warranty expired, dealer refuse to cover, after a $3k work to replace sunroof got an awful wind noise due to poor install. Later a fuel pump issue that took over 3 wks to be repaired. Dealer does not provide loaners, and occasionally when they do it's basic cars through Enterprise. Service adviser Joe was always very professional and responsive. More

by Fernando Verified Customer Verified Customer

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Joe is the best service advisor, hands down. He is very reliable and efficient with getting things done…. He is very reliable and efficient with getting things done…. More

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Not happy with the service, told one price and it was more than $1400.00 more. Tried to charge me for things that weren’t done. more than $1400.00 more. Tried to charge me for things that weren’t done. More

by CHUCKVIPER1 Verified Customer Verified Customer

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Joe is the best service advisor hands down. Professional efficient and reliable to get things done on a timely fashion. Simply the best. I’ve owned Mercedes’ Jaguar and bmw Maserati beats all h Professional efficient and reliable to get things done on a timely fashion. Simply the best. I’ve owned Mercedes’ Jaguar and bmw Maserati beats all hands down. More

by wm2873 Verified Customer Verified Customer

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I called my service advisor Joe Esquerra at Fort Lauderdale Ferrari-Maserati-Alfa Romeo and set up an appointment for an oil change on my Alfa Giulia TI Sport. I know that the mechanics and the staf Lauderdale Ferrari-Maserati-Alfa Romeo and set up an appointment for an oil change on my Alfa Giulia TI Sport. I know that the mechanics and the staff are excellent and qualified and fully capable of doing the job properly. Changing the oil on my car is no easy task that can be handled by just anyone, there are a lot of steps and a mechanic needs to know what they're doing. The people at Fort Lauderdale Ferrari-Maserati-Alfa Romeo are outstanding and know what they're doing. We set up an appointment, I brought the car in, we also addressed some other minor issues, and everything was taken care of perfectly. The people at the dealership treated me well and my waiting time was minimal. Outstanding! More

by santorochristopher Verified Customer Verified Customer

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Amazing service department with top notch customer service , call back and taking care of any problems with my car !!! service , call back and taking care of any problems with my car !!! More

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Joe, my service advisor was fantastic to deal with. My vehicle was done in a timely fashion . The dealer definitely took care of my expectations. I would recommend Alfa Romeo of Fort Lauderdale to a My vehicle was done in a timely fashion . The dealer definitely took care of my expectations. I would recommend Alfa Romeo of Fort Lauderdale to anyone looking for a new vehicle. 5 stars across the board for sure!!!!!! More

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When sent for oil change they also discovered other issues and contacted with the Maserati and resolved all issues and contacted with the Maserati and resolved all More

by BAYSAL Verified Customer Verified Customer

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