Joe Fernandes
Joe Fernandes at Cadillac of Norwood

Joe Fernandes

Service Manager

Cadillac of Norwood

700 Providence Highway - Route 1
Norwood, MA 02062

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4.8
21 Reviews
4.8

21 Reviews

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21 Reviews of Joe Fernandes

September 19, 2025

Dealership Rating
Employee Rating

George is an excellent asset to Cadillac Norwood he is always very helpful and extremely courageous More

by KMCK92
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2025

Cadillac of Norwood responded

Thank you for your thoughtful review! George is truly an outstanding member of our team here at Cadillac Norwood, and we're fortunate to have him. His helpfulness and dedication to our customers never go unnoticed. We'll be sure to share your feedback with him - it will mean a lot. We appreciate your continued support and look forward to seeing you again!

September 15, 2025

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Employee Rating

Scheduled to work we took the car in as soon as I arrived and started working on it right away and completed the car and less time than they actually told me it would take excellent job More

by wje3
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2025

Cadillac of Norwood responded

Thank you for sharing your experience! We’re glad to hear that we were able to start work on your car promptly and finish even ahead of schedule. Providing efficient and excellent service is our priority, and it’s great to know we hit the mark. We appreciate your trust in Cadillac of Norwood and look forward to helping you again!

September 13, 2025

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The service department at Norwood Cadillac is second to none! Jeff and George are stellar and always raise the bar with customer service. More

by ANNIE8
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Recommend Dealer
Yes
Sep 22, 2025

Cadillac of Norwood responded

Thank you for your fantastic feedback! We’re proud to hear that Jeff and George continue to raise the bar with their outstanding customer service. The service department at Cadillac of Norwood strives to be second to none, and it’s wonderful to know our efforts are making a difference. We appreciate your support and look forward to serving you again soon!

September 10, 2025

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Exceptional service from the moment I walked into the service department. Paul Treseler the service advisor is friendly, knowledgeable, and courteous. More

by HADGE811
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2025

Cadillac of Norwood responded

Thank you for your kind words! We’re glad Paul Treseler provided you with friendly, knowledgeable, and courteous service from the moment you arrived. Our team at Cadillac of Norwood strives to deliver exceptional experiences every time, and your feedback means a lot to us. We look forward to serving you again!

September 04, 2025

Dealership Rating
Employee Rating

I came from Matria and ran him to Norwood Cadillac first of all because you have the selection of cars like no one has and Frank the salesman was awesome and the service department is far ahead of everybody More

by jjcfish
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Treseler, Jeff Donovan

Sep 22, 2025

Cadillac of Norwood responded

Thank you for choosing Cadillac of Norwood and for your kind words! We're more than happy to hear that our wide selection and exceptional service, especially from Frank and our service department, keep you coming all the way from Scituate. We truly appreciate your loyalty and look forward to continuing to provide you with the best experience possible!

August 27, 2025

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Employee Rating

Excellent customer service. The ding guy was great! Mike X and the team at C of N are awesome. More

by BWASHBURNE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Treseler

Aug 28, 2025

Cadillac of Norwood responded

Happy to hear you had an excellent experience with our team. Mike X and everyone at Cadillac of Norwood. We truly appreciate your feedback - and we'll be sure to let the ding guy know he made a great impression too! If there's anything else we can do for you, we're always here to help. Enjoy the ride!

August 16, 2025

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Employee Rating

Cadillac of Norwood is wonderful! They go above and beyond customer service! George is awesome! More

by MBRISELLI
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Recommend Dealer
Yes

August 14, 2025

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Easy to get appointments and have your vehicle serviced. The staff is friendly and courteous More

by HEFFEENLACASA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: George Touma, Paul Treseler

Sep 03, 2025

Cadillac of Norwood responded

Thank you for your wonderful feedback! We're glad to hear that scheduling service was easy and that our staff made you feel welcome with their friendly and courteous approach. Providing a smooth, stress-free experience is always our priority. We appreciate your continued trust and look forward to seeing you again!

August 07, 2025

Dealership Rating
Employee Rating

Paul is great! Car is back to normal. Highly recommend. Will return for next service. Thanks again. More

by kpp1833
Recommend Dealer
Yes
Aug 13, 2025

Cadillac of Norwood responded

Thank you so much for the kind words! We're happy to hear your car is back to normal and that Paul provided great service. We truly appreciate your recommendation and look forward to seeing you at your next visit. Thanks again for choosing us!

July 31, 2025

Dealership Rating
Employee Rating

Paul as usual was outstanding. Accommodating, polite and courteous. Keeps you informed of that status of your vehicle More

by EGERVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Touma, Paul Treseler

Aug 13, 2025

Cadillac of Norwood responded

Thank you for your continued trust in Paul! We’re happy to hear he was accommodating, polite, and kept you well-informed throughout the process. Your feedback means a lot to us, and we look forward to assisting you again!

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