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Joe French

Overview Reviews (1083) Inventory (269)

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Joe French

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

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5.0

1,083 Reviews

Overview Reviews (1083) Inventory (269)

Dealership Experience

30 yrs, 5 mos

Industry Experience

30 yrs, 5 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,083 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1083 Reviews of Joe French

July 08, 2026

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Employee Rating

Joe is very professional and explained all the services performed on my vehicle in detail. Joe is a great guy who takes care of his customers. performed on my vehicle in detail. Joe is a great guy who takes care of his customers. More

by tkjohnson0802

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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July 07, 2026

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Had a great experience interacting with the service dept. Joe French is awesome to work with. Joe French is awesome to work with. More

by pekarski01

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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July 07, 2026

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Joe is an excellent professional. He kept me up-to-date on what was going on with my vehicle and gladly answered any and all questions I had and was very thorough in his explanations. He kept me up-to-date on what was going on with my vehicle and gladly answered any and all questions I had and was very thorough in his explanations. It was a pleasure working with Joe French. More

by Mr. T

Service Price Transparency

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Recommend Dealer

Yes

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Jul 10, 2026 -

Klaben Ford Lincoln responded

Mr. T Thank you for taking the time to share feedback regarding your most recent service visit. Your comments are both kind and constructive. We think Joe is great too and appreciate your kind words even in light of a less than perfect experience. The Klaben team values you as a service customer. I really appreciate the time you spent with me over the phone the other day. We are looking forward to exceeding your expectations on the next visit and are hopeful that we will earn that extra star. Please know the entire team takes the time to review your feedback and utilizes it to better the customer experience. Don’t hesitate to reach out to ANY department team member for any assistance in any department. Have a great weekend! Thank you! Aaron Heinlein C: 330.352.1925 aheinlein@klaben.com

July 07, 2026

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Employee Rating

When I saw the Maverick it had a stop sale because of a recall Tyler kept me updated and when we finally came in to do the paperwork as muck trouble as he and Jen from financing had with the system they ke recall Tyler kept me updated and when we finally came in to do the paperwork as muck trouble as he and Jen from financing had with the system they kept us laughing . These two are amazing as is the whole Klaben team are. Here is to years of service with them! More

by Carol Kellar

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Trade-in Experience

Purchase Time

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Recommend Dealer

Yes

Other Employees Tagged: Tyler Kline, Jennifer Bowen, Gavin Fano, Anthony Thurman Jr

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July 07, 2026

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Always a great job at Klaben Ford. They keep my Escape running great. Thanks Jo French for all you and your team do!! They keep my Escape running great. Thanks Jo French for all you and your team do!! More

by PATGYNN

Verified Customer

Recommend Dealer

Yes

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July 07, 2026

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Joe French and Klaben Ford has provided exceptional service with professionalism, timeliness, and with courtesy. Thank you for everything, Klaben! service with professionalism, timeliness, and with courtesy. Thank you for everything, Klaben! More

by R Klayko

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Recommend Dealer

Yes

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July 03, 2026

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Kim is an outstanding service associate. Kind, helpful and a great positive attitude. Klaben has top notch customer service, which is why we continue to go there for regular vehicle maintena Kind, helpful and a great positive attitude. Klaben has top notch customer service, which is why we continue to go there for regular vehicle maintenance. More

by Erin S.

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Kim Wolfram, Gavin Fano

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June 27, 2026

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I’ve been coming here for years. Everyone is friendly and I trust them. They know their cars! Everyone is friendly and I trust them. They know their cars! More

by Sharbear45

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Recommend Dealer

Yes

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June 27, 2026

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Quick reliable service friendly staff very efficient mechanics easy on line service and no waiting mechanics easy on line service and no waiting More

by Mausermartha

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Recommend Dealer

Yes

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June 24, 2026

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Employee Rating

Trust! I trust him and that's important these days. Joe French directs and helps me understand the things that needs to be done on my car and I value his I trust him and that's important these days. Joe French directs and helps me understand the things that needs to be done on my car and I value his opion and I trust him. I know if there is anything I need he will do his best to help me. More

by Deborah Cook

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Mona Crooks, Steve Perkins, Chris Fritz, Curt Conrad, Wayne Smith

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