Joe French
Joe French at Klaben Ford Lincoln

Joe French

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
1,070 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

30 yrs, 3 mos

Industry Experience

30 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,070 Reviews

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1070 Reviews of Joe French

May 27, 2026

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At this time I will keep coming back for the servicing of my truck as long as I feel I am being treated fairly and honestly, great job. The folks at Klaben are great. More

by brucechab
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Recommend Dealer
Yes

May 25, 2026

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I have never purchased a vehicle from this dealership. But their service on my 2009 Lincoln MKZ has always been excellent! The thoroughness in their work is phenomenal and they have been VERY trustworthy More

by Jtomei1954
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

May 23, 2026

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I am very well satisfied with dealer especially the personal such as Joe. When I cut my leg they were very helpful. More

by trdawg215
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Recommend Dealer
Yes

May 22, 2026

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My service appointment was started and completed in the timeframe expected. My Service Advisor was very professional and kept me informed of findings and expected completion time. More

by cherylpugh60
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Thurman Jr

May 20, 2026

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They were very thorough with my sunroof warranty repair and went over and above to ensure the vehicle repaired properly and even replaced the carpet to erase mildew oder. Further they furnished a loaner t More

by csprice2700
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Recommend Dealer
Yes

May 20, 2026

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Joe was easy to work with. An oil change scheduled well in advance should Not take two and a half hours however. More

by mruggio01
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Recommend Dealer
Yes
May 20, 2026

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback and kind words for Joe. It means a great deal to our organization and allows us to realize areas we are succeeding as well as ones we are failing or need to improve. After reading your comments it was obvious that we failed in providing the level of service experience you deserve and let you down in the process. No excuses. We fell short in meeting promise times / expectations set by ourselves and caused inconveniences as a result. We are better than this and clearly did not prove that on this recent visit. Might I have a few more moments of your time at your convenience to personally apologize, gain additional insight, and find a way you are comfortable with to make right a situation we obviously created? We share our guest’s feedback with our entire team and use it internally for coach, counselling, and celebration opportunities as we continue working to improve ourselves. Thank you again for your honest feedback and I look forward to speaking with you soon. Sean Bradford – sbradford@klaben.com – (216)337-1005

May 19, 2026

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Routine maintenance on our Escape with Joe. Perfect, as always! Fast and professional. We always choose Joe for our service appointments. If you need a service advisor for your Ford, call J More

by snaverill
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Recommend Dealer
Yes

May 19, 2026

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Always a pleasurable experience coming in for service! Joe French in Service is the best! More

by Ctmosko4
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Recommend Dealer
Yes

May 19, 2026

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Quick and thorough. Joe French explained everything and made the recommendation for the next service. More

by bmarshall7
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Recommend Dealer
Yes

May 19, 2026

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Very friendly and fast service. That is why I only go to Klaben in Kent. More

by cityracing247
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Recommend Dealer
Yes
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