Joe French
Joe French at Klaben Ford Lincoln

Joe French | Page 9

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,088 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

30 yrs, 6 mos

Industry Experience

30 yrs, 6 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,088 Reviews

Write a Review

1088 Reviews of Joe French

January 08, 2026

Dealership Rating
Employee Rating

Kim is always very thorough and thoughtful making sure to explain everything and recommend the needed services. More

by jacobdejean
Service Price Transparency
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Recommend Dealer
Yes

January 06, 2026

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Had my car towed in for a diagnostics. I was sent a video of a thorough inspection. Unfortunately, I determined the cost to repair a 13 year old vehicle was more than I was willing to pay. More

by graymama1218
Service Communication
Recommend Dealer
Yes

January 05, 2026

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I had an appointment for an oil change. I was informed that my truck had an oil leak, coming from the valve covers. Joe French made arrangements for me to get a rental vehicle since my tr More

by MOONER93
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Recommend Dealer
Yes

January 01, 2026

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Courtesy and service is always there with a big smile. My service girl Kim will go out of her way to please everyone of her customers. More

by JBDEL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram , John Churpek

December 27, 2025

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The Klaben dealership really went the whole way for me when I had to replace my car after my accident with a deer. While they had the car I was interested in, they also were willing to work with while the More

by DRACO151
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Kline, Justin Fisher

December 27, 2025

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Great service, Joe got my car in and out quickly. Been coming to Klaben for 20 years. More

by jtmitchell15
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Recommend Dealer
Yes

December 22, 2025

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I am a long-time customer by choice. Quality services are provided by a great staff. Joe takes great care with my service needs. More

by Paul 3
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Recommend Dealer
Yes

December 19, 2025

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Have been a happy customer for many years. Mona in service has taken great care of me, my family, coworkers and friends for over a decade. My last experience was excellent as usual and what More

by Saxgod
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Tom Alcorn

December 18, 2025

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I’ve been a Klaben customer for close to 24 years and have always had great customer service. Joe and the entire team are top notch. More

by L
Recommend Dealer
Yes

December 09, 2025

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Joe French has been my service contact since I started bringing my Lincoln in for service at Klaben. It is nice to have continuity between visits. More

by DENNISCLEM
Service Price Transparency
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Recommend Dealer
Yes
Dec 19, 2025

Klaben Ford Lincoln responded

Dennis, Thank you for taking the time to provide a review of your recent experience at our service facility and for the positive comments left for Joe. We ask for this honest feedback because it tells us what our customers experience when they interact with members of the Klaben team. Thank you for your advocacy and loyalty over the years. A 4-star rating means we did well. It also means we could have done a better job in some way to provide the level of experience you deserve. Other times it is just a mistake in the rating left. Thank you for clarifying your overall scores and feelings about reviews in general. Your transparency is both appreciated and respected. We look forward to continuing our relationship and working hard to gain your 5 Star rating the future. Thank you again for your feedback. Joe, I, and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

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