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Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram
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Joe Hilliard | Page 22

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
811 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

31 yrs, 1 mo

Industry Experience

31 yrs, 1 mo

4.9

811 Reviews

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811 Reviews of Joe Hilliard

September 08, 2022

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Employee Rating

Always have gotten great service at Klaben, I’ve been dealing with Klaben for over 25 years. More

by J.PAVELICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Christopher Hamilton , John coco

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September 06, 2022

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Employee Rating

Service was good. The wait wasn't as long as it has been in the past More

by Linda Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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September 03, 2022

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The risen I came is the honest customer service truth what is wrong with your car! More

by jshamblin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Sep 07, 2022

Klaben Chrysler Jeep Dodge Ram responded

Mr. Shamblin, Thank you for taking the time to share your recent experience, We truly appreciate your positive marks and kind words. We ask for your feedback via multiple sources because we truly want to hear it. It's our best tool for determining how we're doing in terms of meeting, and hopefully exceeding our customers' expectations. It appeared that we missed an opportunity to deliver a truly exceptional "5-Star" experience. As such, I really appreciated the time you took to speak with me via phone. Your valued comments and additional insight are essential resources in our ongoing efforts to provide the outstanding experience that you and others expect and deserve from Klaben. Rest assured that we incorporate your feedback into counselling, coaching, training, and even process improvement. Thank you for your business, your time and your valued feedback. I and the entire Klaben Team remain at your service and are always available to address any questions or concerns you may have. James Arnold, Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

August 25, 2022

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Employee Rating

Jim did an excellent job of getting me into service an out of service on time and with no surprises thanks Matt More

by dj5555dj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Arnold, Matt King, Don

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August 24, 2022

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They had me in and out under an hour, it was great! The free car wash was much needed! More

by Achlad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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August 21, 2022

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It was very clean and neat. Very fast service also. Great job and thank you More

by Gusser027
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Shaw

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August 20, 2022

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This is my 3rd Jeep from Klaben in Kent. Everyone from Service to Sales to Management to Finance has been Excellent in the care and pride they took, to make sure that I was totally satisfied More

by WGEDEON
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Timothy Beane, Scott Abdon, Christine Klaben , John Coco III, Carl Esker, Gilbert Perrin, Nikki Ripley

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August 19, 2022

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Wonderful service, excellent service and a very respectful group of people to work with. Everything done on time More

by tldillinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Matt King

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August 15, 2022

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Service is much improved! The staff was exceptionally friendly and kind! I’ve been going to Klaben for many years, and this visit was like going to a new location! Much of the More

by dayz_sarah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Clayton Williams

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August 08, 2022

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The device department was very nice and helpful . I stay waiting for my car and they kept checking on the progress of my car More

by taylor140
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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