Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram

Joe Hilliard | Page 60

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
4.9
1,003 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

32 yrs, 3 mos

Industry Experience

32 yrs, 3 mos

4.9

1,003 Reviews

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1003 Reviews of Joe Hilliard

October 21, 2020

Dealership Rating
Employee Rating

A lil unhappy same issue for the past 2 1/2 years, unable to figure out what’s the issue. Joe is absolutely amazing with everything More

by LUNYEEASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2020

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with a review of your experience at our service facility. Your positive marks and comment regarding Joe Hilliard are greatly appreciated. He is a true asset to the organization. I do want to apologize for an issue that seems to keep lingering and causing you continued aggravation and frustration. Our goal is to always address and correct issues on a customer's vehicle and we seem to have failed in that endeavor with you. I welcome the opportunity to revisit your concern and insure that we have done everything possible to correct it. Please reach out to me at your convenience and Joe and I will coordinate a time that makes sense and use every available resource to meet your expectations. Again, I thank you for your review and hope to hear from you soon. Todd Bamm, tbamm@klaben.com, 330-673-3139 ext 407.

Nov 03, 2020

Klaben Chrysler Jeep Dodge Ram responded

Thank you once again for your feedback and remarks surrounding your experience at our service facility. More importantly, I thank you for the opportunity to speak with you in person and for allowing us the opportunity to address the issue you were experiencing. Your willingness to test drive your vehicle with me before and after this visit was extremely valuable and appreciated and was a major contributor in allowing us to correct the concern. If you have any further issues, please don't hesitate to let myself or Joe Hilliard know. We appreciate you and your business and we remain at your service. Todd Bamm, tbamm@klaben.com, 330-673-3139 ext 407.

October 13, 2020

Dealership Rating
Employee Rating

I have been with Klaben since mid 80s. Have received excellent service all these years. Also have received excellent customer feeling when buying a new car. More

by Don S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Jacobs, Brian Franklin

October 06, 2020

Dealership Rating
Employee Rating

Had an awesome experience working with John Coco. He helped me get into the exact kind of car I wanted for the exact price I had in mind. This is a very professional and efficient dealership. Ask for More

by paulbriangallagher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Coco III, Kim Devlin

October 02, 2020

Dealership Rating
Employee Rating

John really bent over backwards to ensure that I received the vehicle I really wanted within my budget. He is a true professional! Thanks John! More

by paulbriangallagher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Beane, John Coco III, Kim Devlin

October 01, 2020

Dealership Rating
Employee Rating

I had a wonderful experience and have been a long time customer at Klaben. Sales and Service are excellent. Felt safe with their COVID-19 protocol. More

by mleonatti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 24, 2020

Dealership Rating
Employee Rating

This dealership has the best sales & service around. Keeps me coming back. Joe is the best service advisor. Keeps me informed. Keep up the good work. More

by Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 22, 2020

Dealership Rating
Employee Rating

Amazing, friendly, helpful, had a great experience and they took great care of my jeep. Joe was so informative and made the appointment go quick and smoooth. More

by jessicagoblue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 21, 2020

Dealership Rating
Employee Rating

Very professional and courtesy every time we come in. Everyone is easy to work with in sales and service and has made our all around experience great. More

by Mritchey80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Jacobs , Kim Devlin, Justin Stinnett

September 11, 2020

Dealership Rating
Employee Rating

Joe is always clear, concise, and understanding when issues with our car arise. I wish the MaxLife coverage were clearer to me so I could stop bothering Joe to ask questions on coverage that I should More

by DCROFT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 11, 2020

Dealership Rating
Employee Rating

I had a great experience when I got my first car I decided to come back. Justin helped me make the best choice, the entire process was easy and fun. The staff and atmosphere make everything comfortabl More

by BriWise22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen, Brian Franklin

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