No one came outside to attend me when I pulled up.
I had to go get a service technician to get service.
I had to go get a service technician to get service.
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by loraine1203
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for sharing your experience with us. We understand your frustration regarding the lack of immediate assistance during your visit to Sierra Chevrolet. Your feedback is valuable, and we strive to improve our service to ensure all customers feel acknowledged and attended to promptly. If you have any further concerns or require assistance, please feel free to contact us directly. We look forward to the opportunity to better serve you in the future.
Sincerely, The Sierra Chevrolet Team
Jeremy is a great service advisor.
I would highly recommend him. He is always helping us out
I would highly recommend him. He is always helping us out
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by ANGELOPARKER
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your wonderful review! We're thrilled to hear that Jeremy has been a great service advisor for you at Sierra Chevrolet. Your recommendation means a lot to us. We look forward to helping you again in the future!
Sincerely, The Sierra Chevrolet Team
Joe in the service department was very knowledgeable
about what my truck needed. He kept me informed And updated me on the status of The work that was being done to my truck. Overall, everything was a p
about what my truck needed. He kept me informed And updated me on the status of The work that was being done to my truck. Overall, everything was a pleasant experience
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by MOMFORLIFE97
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your wonderful review! We’re thrilled to hear that Joe provided you with knowledgeable service and kept you updated on your truck's status. At Sierra Chevrolet, we strive to ensure every experience is pleasant, and it’s great to know we met your expectations. We hope to see you again soon!
Sincerely, The Sierra Chevrolet Team
Joe always makes sure I am taken care of and everything
is running smooth on my car. Thank you!
Grisel
is running smooth on my car. Thank you!
Grisel
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by LYLYPILLY84
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2024 -
Sierra Chevrolet of Monrovia responded
We're thrilled to hear that Joe has been taking great care of you and your car. At Sierra Chevrolet, we strive to ensure everything runs smoothly for our customers. We appreciate your kind words and hope to see you again soon!
Sincerely, The Sierra Chevrolet Team
The service person didn't tell me his name or give me the
paperwork when I dropped it off and he said he would call me when it was done. I had to call and check to see if my car was done, Joe helped me find
paperwork when I dropped it off and he said he would call me when it was done. I had to call and check to see if my car was done, Joe helped me find my car and who helped me.
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by Frankie
Service Price Transparency
Other Employees Tagged:
Shawn Suchanek
Aug 08, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for sharing your experience with us. We understand how important communication is and appreciate your feedback regarding the service you received at Sierra Chevrolet. It's good to hear that Joe was able to assist you in finding your car. If you have further concerns or suggestions, please feel free to reach out directly. We value your input as we strive to improve our service.
Sincerely, The Sierra Chevrolet Team
All the staff were very nice and well trained.
My appointment went very smoothly, no waiting to check in and repair work was done on time like promised.
My appointment went very smoothly, no waiting to check in and repair work was done on time like promised.
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by SHOMIYANOHARA
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your wonderful feedback! We’re thrilled to hear that your appointment at Sierra Chevrolet went smoothly and that our team provided excellent service. Your kind words about our staff and their professionalism are greatly appreciated. We look forward to welcoming you back for your next visit!
Sincerely, The Sierra Chevrolet Team
Great service as always did a good job and was done
within a reasonable time
within a reasonable time
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by david.bainter
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your wonderful review, David! We're thrilled to hear that you received great service and that your visit was completed in a timely manner. At Sierra Chevrolet, we strive to provide the best experience for our customers. We look forward to seeing you again soon!
Sincerely, The Sierra Chevrolet Team
Very great service consultant.
Clear responses and directions. Easy to communicate and provide options let the customer to choose.
Clear responses and directions. Easy to communicate and provide options let the customer to choose.
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by WILLIAMSWQIAN
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your feedback! We're glad to hear that you had a positive experience with our service consultant at Sierra Chevrolet. Clear communication and providing options are important to us, and it's great to know you felt supported in your choices. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again!
Sincerely, The Sierra Chevrolet Team
The service was great but hard to find the drop off
location due to construction
location due to construction
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by bruingator
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for taking the time to share your feedback about your recent visit to Sierra Chevrolet, we appreciate your 5-star review. We understand that the construction made locating the drop-off area challenging. Your feedback is valuable to us, and we will work on improving the clarity of our drop-off location. We hope to see you again soon for an even better experience!
Sincerely, The Sierra Chevrolet Team
Service Tech Joe J.
was professional about taking care of my 2015 Suburban ,got me in an out ,so greatfull , ur still taking service appointments , with all construction
was professional about taking care of my 2015 Suburban ,got me in an out ,so greatfull , ur still taking service appointments , with all construction going on.thank you service dept.
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by MARKRAYCALDERON25
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you, Mark, for sharing your positive experience with us at Sierra Chevrolet! We appreciate your kind words about Service Tech Joe J. and our service department. We're thrilled to hear that Joe took great care of your 2015 Suburban efficiently. We look forward to seeing you again for your next service appointment. Drive safely!
Sincerely, The Sierra Chevrolet Team
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