Joe Kuckuk
Joe Kuckuk at Heiser Toyota

Joe Kuckuk | Page 36

Service Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.2
553 Reviews
4.2

553 Reviews

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553 Reviews of Joe Kuckuk

March 23, 2021

Dealership Rating
Employee Rating

I am disappointed with them as for my last 3 scheduled oil changes, I was looking at trucks and had no sales people even attempt to talk to me about an upgrade More

by shadowspawn269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Vincent Lor , Shane Albrecht, Bob Arciszewski, Jason Kent, Austin Klemstein, Kayla Schwager

Mar 31, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Pat Pomeranz by phone at 414-586-7104 or by email at ppomeranz@heiser.com so we can better understand what happened during your experience.

March 18, 2021

Dealership Rating
Employee Rating

The service representatives always do an amazing job with communication and the prices are fair but I often see when I am in negative comments from customers it is a shame you all are doing great keep up the More

by Goopygoop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Shane Albrecht, Bob Arciszewski, Jason Kent, Austin Klemstein, Kayla Schwager

Mar 25, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 15, 2021

Dealership Rating
Employee Rating

I was treated rudely which was unlike any other time I came in for service. I was told they were short staffed, but that is no reason to treat a customer poorly. More

by BrmBrm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Vincent Lor , Shane Albrecht, Bob Arciszewski, Jason Kent, Austin Klemstein, Kayla Schwager

Mar 16, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

February 21, 2021

Dealership Rating
Employee Rating

When I purchased my 2014 Toyota Avalon, the Saleman was phenomenal. I always get good service whenever I bring in my vehicles for service. The 1997 Toyota 4-Runner Limited that I still have was and in go More

by PUKU1250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Hicks III , Kevin Garski

Feb 25, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We're pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 17, 2021

Dealership Rating
Employee Rating

The service I receive is always above what I’ve expected. Shane made things a lot more acceptable with his word chose. Thank you much! More

by Clawanda07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Shane Albrecht, Bob Arciszewski, Austin Klemstein, Kayla Schwager

Feb 25, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We're pleased to see that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 17, 2021

Dealership Rating
Employee Rating

Fast and helpful service experience. Got me in and out of service quick. Got a nail in one tire and got it replaced with a new one. More

by Keng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

Feb 17, 2021

Heiser Toyota responded

Keng, thank you for your business and your high recommendation score. Our customers are our highest priority and I am pleased to hear we have exceeded your expectations. Have a great day!

February 17, 2021

Dealership Rating
Employee Rating

Joe Kuckuk in service should be given the appropriate praise for your dealership. He actually listens and resolves matters. Good employees are hard to find, do what you can to ensure his longevity. More

by INFO84
Recommend Dealer
Yes
Feb 17, 2021

Heiser Toyota responded

INFO84, thank you for your business and 4-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Joe. We have sent your feedback to the appropriate management team. We look forward to working with you again in the future. Have a great day!

February 16, 2021

Dealership Rating
Employee Rating

Friendly greeting and quick service. Nice area to sit and wait. Always good service. Some customer was trying to talk politics with me. I’m only mentioning this to get to 25 words. I think you should More

by cminkey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 16, 2021

Heiser Toyota responded

Cminkey1, thank you for your business and feedback. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future. Have a great day!

February 16, 2021

Dealership Rating
Employee Rating

I always come here for major work and they do a good job taking care of it. They provide great people to work with most of the time. More

by eddieestacio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shane Albrecht

Feb 17, 2021

Heiser Toyota responded

Eddieestacio, thank you for your continued business and feedback. We look forward to working with you in the future. Have a great day!

February 15, 2021

Dealership Rating
Employee Rating

I thought I needed a oil but I didn’t. But they rotated my tires. It was a short visit that went well. Thank you More

by CJJACOBSON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Bob Arciszewski, Don’t know her name but she was great.

Feb 25, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We're pleased to see that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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