Joe Kuckuk
Joe Kuckuk at Heiser Toyota

Joe Kuckuk | Page 38

Service Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.3
555 Reviews
4.3

555 Reviews

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555 Reviews of Joe Kuckuk

January 14, 2021

Dealership Rating
Employee Rating

I really appreciate the service team for picking up my car and taking care of me from start to finish great work. Thank you a More

by GLENNMICHELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Bob Arciszewski

Jan 14, 2021

Heiser Toyota responded

Dear Michelle, Thank you for the positive feedback! We are thrilled to hear that you had a 5-star experience with the Heiser team and enjoyed our complimentary pickup and delivery service. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 08, 2021

Dealership Rating
Employee Rating

Sale went pretty good. I think its ridiculous the cost Toyota charges for the trailer hitch ans especially the wire harness that cost over 200 dollars. When I brought in to get trailer hitch installed it More

by FOZZY70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed , Goran Filipovic, Tria Lee

Jan 14, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for your feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. If you have any additional questions or concerns, please feel free to reach out to our General Manager Pat Pomeranz by phone at 414-586-7104 or by email at ppomeranz@heiser.com. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

December 30, 2020

Dealership Rating
Employee Rating

I have 3 Toyota vehicles and have had them all serviced there. I have been using your service department for about 10 years. I may not bring all in future. I used to trust that I was only being recommende More

by HALFTIMECARDS
Recommend Dealer
No
Dec 30, 2020

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

December 29, 2020

Dealership Rating
Employee Rating

My interaction with Joe and Vincent is always great each time. These 2 are knowledgeable, friendly and thorough. I always look forward to working with them whenever I take my car in for service. More

by Heaven's Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

Dec 30, 2020

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 27, 2020

Dealership Rating
Employee Rating

No work was needed for my recall. It was free. Done No work was needed for my recall. It was free. Done done done a a a a a a a a a a a a More

by charles.werner
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Bob Arciszewski

Dec 28, 2020

Heiser Toyota responded

Dear Charles, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 23, 2020

Dealership Rating
Employee Rating

Always friendly and professional. Got me in and out quickly and provided a nice loner. The maintenance department is the reason I keep coming back to Heiser Toyota. More

by BOBLOKKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Bob Arciszewski

Dec 28, 2020

Heiser Toyota responded

Dear Bob, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 18, 2020

Dealership Rating
Employee Rating

Made appt for oil and emissions. Got there on time, told was after hours for emissions so had to come back for that another day. Swear must have put in the wrong oil as car has started knocking terribly wh More

by cecileq2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Vincent Lor , Bob Arciszewski, Unknown who worked with

Dec 23, 2020

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent directly by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

December 17, 2020

Dealership Rating
Employee Rating

Easy and friendly, just took longer than I expected. In fairness, they were pretty busy at the time. I would call in a pleasant experience overall though. More

by AUSTINMAAS28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Bob Arciszewski

Dec 18, 2020

Heiser Toyota responded

Dear Austin, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 17, 2020

Dealership Rating
Employee Rating

Glad there was no charge since oil leak was fixed < 1 year ago in a different part of the engine. Everyone very friendly and professional. More

by katiejcoogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Bob Arciszewski

Dec 18, 2020

Heiser Toyota responded

Dear Katie, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 14, 2020

Dealership Rating
Employee Rating

The work they did on my vehicle was done in an excellent and professional manner. And it was very, very helpful that they came and picked up my car for service and brought it back to me at home. What wonder More

by JOANNE.JENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Bob Arciszewski, Maureen Calmes, Kevin Garski

Dec 16, 2020

Heiser Toyota responded

Dear Joanne, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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