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Joe Kuckuk
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520 Reviews
520 Reviews
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520 Reviews of Joe Kuckuk
January 14, 2019
Evaluate front end issue after accident I brought my Camry to Heiser because I was having a problem with the front drivers side tire after being involved in a minor accident. I was so disapp I brought my Camry to Heiser because I was having a problem with the front drivers side tire after being involved in a minor accident. I was so disappointed in the service I received. After waiting nearly two hours a service advisor came out and told me I needed new struts. I just had them replaced the week prior, and I told them that when I checked in with the vehicle. He then made me go back to the service area so someone else could explain things to me. It seemed as though no one knew what the problem was and they were guessing. They didn't even bother to take the tire off to look at things and I was charged $89 plus tax! More
by bfalbo9014
Verified Customer
Helpful 
January 14, 2019
Great experience I was able to get in and out quickly with a loaner while they checked out my unit and they fixed it right away very good first experience with the dea I was able to get in and out quickly with a loaner while they checked out my unit and they fixed it right away very good first experience with the dealership! More
by ROBERTSON712
January 14, 2019
45,000 scheduled maintenance I really feel that when I get any kind of service at Heiser that they dont just hand me an impressive computer printout at the end of the appointment I really feel that when I get any kind of service at Heiser that they dont just hand me an impressive computer printout at the end of the appointment but they really did the work reflected on the printout. The checklist is also nice to keep for when you may want to re-sell your car, proving it was regularly maintained. More
by Susie C
Other Employees Tagged: Her Yang
May 16, 2018
Fast-Friendly-Service Upon arrival I was greeted within 30 seconds by a service rep )Joe Kuckuk) He confirmed my scheduled service and directed me into the bright, clean wa Upon arrival I was greeted within 30 seconds by a service rep )Joe Kuckuk) He confirmed my scheduled service and directed me into the bright, clean waiting room . Also the waiting room had snacks and beverages available along with very comfortable seating. Work was completed quickly and Joe explained the results of the inspection. Very pleased with the service appointment. More
by SAMIAM1075
May 07, 2018
Great overall experience . In and out in about one half hour. Never have to worry about the quality of their work. I have coming here for years. . In and out in about one half hour. Never have to worry about the quality of their work. I have coming here for years. More
by LCJC50
May 07, 2018
Broke my Coin Holder I dropped off my car for an oil change and they broke my coin holder on my dash. I'm not sure why they would be opening it. I just bought the car, I dropped off my car for an oil change and they broke my coin holder on my dash. I'm not sure why they would be opening it. I just bought the car, and everything was fine before I dropped it off, but when I got it back I noticed that it was broken. I confronted Joe about it but he keeps saying he didn't break it, but I know it wasn't broken before I dropped it off. More
by hmongyang93
May 04, 2018
Consistently The Best Always are ready to assist me when I arrive at dealer. Accurate time estimate for completion of the work. Always nice people to deal with, including t Always are ready to assist me when I arrive at dealer. Accurate time estimate for completion of the work. Always nice people to deal with, including the gals at the pay window. More
by JJGDPW1
May 03, 2018
Thorough Very complete services. Everyone is friendly and knowledgable. Nice waiting area with a variety of complimentary snacks and beverages. Service advisor Very complete services. Everyone is friendly and knowledgable. Nice waiting area with a variety of complimentary snacks and beverages. Service advisor took the time to explain what had been done and any problems that they found. More
by STUKE214
April 29, 2018
15000 mile service. got my vehicle in immediately as promised.. work was done in less time than expected. great waiting room experience. good popcorn. offered car wash w got my vehicle in immediately as promised.. work was done in less time than expected. great waiting room experience. good popcorn. offered car wash which was added bonus. More
by BARBSILLDORFF
April 28, 2018
Ok went to Bad Vehicle was in for three actions; four tire replacement, all wheel alignment, oil & filter change. Also used the carwash following the service work. Vehicle was in for three actions; four tire replacement, all wheel alignment, oil & filter change. Also used the carwash following the service work. Services were performed as expected, however, when we got home, noticed that one wheel cover was missing. When I called 'Joe' in Service, he scouted the shops but claimed that the cover was not there. I retrace the route from the pick-up point, around the dealership lot and all roads & turns on the way home. Found three wheel covers along the way, none for our vehicle. Joe quoted a price of ~$85 for a replacement; I feel that the loss was due to either oversight by or poor installation by one of your service techs and that Heiser should provide a replacement for free. Also, during my phone call back to Joe, I was put on hold multiple times and found it infuriating to listen yo MaryAnn's message about 'the new Heiser", how great your service is and how much you appreciate me as a customer. Very insulting! I would be the last to suggest that a phone caller has priority over a face-to-face customer, but once the caller is engaged, bouncing around from person to person and being put on hold time after time are not good customer service. More
by ROBERTA.WILSON
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