Manny Jaimes

Was in the market for a newer used vehicle to replace my 1997 Jeep Cherokee, was specifically looking for a Mazda 3 Hatchback. I stopped by Hiley on my way to Navy Federal and was met by Jeff at the door, asked what they had and told them exactly what I was looking for and he went back to the office an came back with a set of keys for a used 2008 MazdaSpeed3. I was hesitant at first because Mazdaspeeds are known as modification magnets. But Jeff said they don't usually take these in if they appear to have been modified. I looked it over test drove it and agreed to the sale (they worked with me on the price) on the grounds they rotate the tires and polish the oxidized headlights. We finished the paperwork and Idrove away with the car. When I got home I noticed 1)the headlights hadn't been polished and 2)the tires hadn't been rotated. I sent a few texts to Jeff who apologized and went and talked to service department and told me to come in on my next free day and they'd knock it out for me while I waited. So while they dropped the ball a bit they picked it back up for me and completed the agreed upon tasks. This is the only reason I dropped off one star from the quality of work rating. I would still recommend this place to folks and espeically Jeff who is very friendly and accomdating, but I do suggest they add another layer of checks to the car sales side to make sure that agreed upon items are taken care of before the customer drives away or at least setup a future scheduled visit for the items. My experince with their service department was excellent. They take care of you right away and return your car freshly washed and vacuumed when complete. Aaron was very helpful. We left the kiddo's diaper bag in the wife's car and he immediately gave me the loaner car so I could run to CVS to get diapers. I also dealt with their parts department for a few periodic maintenance items that needed to be taken care of on the car such as removing the K&N filter the previous owner had installed and replacing with an OEM filter and they were also quick and effecient. I plan on buying all my OEM parts from this dealer in the future.

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My late husband has always deal with mazda. So I thought I would just keep it in the family. Every car that he had was a mazda.

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