Carlos E. Belmonte

After doing most of the sale virtually I went to pick up the vehicle. The sales manager, Carlos, told me it was taking longer than expected because they were so kindly going to replace an air compressor for the vehicle. The sales manager, Carlos, told me it was taking longer than expected because they were so kindly going to replace an air compressor for me. As it turns out they never replaced the air compressor and were stalling to make mechanical repairs to avoid the sale falling through. It was a cam shaft problem. So they sent me out the door knowing there was a problem with the motor. I reached out to the used car sales manager as well as the executive sales manager, neither of which responded. Like I said, bad business. Take your money elsewhere More

Helpful 0

Report | Print

Teresa Mayon’s assistance was the reason I purchased a Mazda SUV on 8/19/2023 (Sat). She was very professional and helpul in the SUV purchase process. She gave me just what I wanted and for that I am more Mazda SUV on 8/19/2023 (Sat). She was very professional and helpul in the SUV purchase process. She gave me just what I wanted and for that I am more than grateful! More

Helpful 0

Report | Print

They where great to work with. Easy to deal with from out of town. Highly recommend this dealership Easy to deal with from out of town. Highly recommend this dealership More

Helpful 0

Report | Print

i bought MY Mazda 2.5 years ago and had done a lot of research before using dealerrater.com to decide on that dealership AND which salesperson to use - i didn't even know y ou could do that! Carlos research before using dealerrater.com to decide on that dealership AND which salesperson to use - i didn't even know y ou could do that! Carlos Belmonte was amazing at providing all the answers i needed and helping make sure the entire process when smoothly. by the time i was done with all the financing, the dealership had been closed for about an hour. yet there was Carlos to congratulate me on the sale and go through all the details of the car. NOW 30 months later, my wife needed a new car. i had no questions in my mind where we'd go and who we'd deal with - Carlos at Hiley Mazda of Arlington. my wife got to see first hand his care, expertise, salesmanship of listening and meeting the needs. fantastic! and my wife loves her car. my next vehicle will be bought from Carlos and Hiley Mazda. i highly recommend both the salesman and the dealer. you cannot go wrong with either choice. amazing people!! More

Helpful 0

Report | Print

Hiley treats you like family. I have been part of the Hiley treats you like family. I have been part of the famy for 29 years. Carlos worked with us to make the process easy. Thanks. Hiley treats you like family. I have been part of the famy for 29 years. Carlos worked with us to make the process easy. Thanks. More

Helpful 0

Report | Print

Best Car Buying Experience Ever i did a lot of homework pre-visit to Hiley. i had scoured all sorts of websites, reading reviews, checking pricing, looking at list after list. when i did a lot of homework pre-visit to Hiley. i had scoured all sorts of websites, reading reviews, checking pricing, looking at list after list. when i finally had decided to make the move i contacted four different dealerships. i knew what i wanted in a vehicle and found the one i wanted online. before i even went in to buy i stopped in to Hiley just to ask questions. when i got there, Carlos met me at the door and introduced himself by his first name. i already knew his last name from coming here to DealerRater.com. he seemed surprised that i knew his last name. we talked for a bit. Carlos was patient, understanding, helpful, and gave me his business card. i knew the next time i saw him it would be to buy my car. i showed up today with everything i could need. you could say i was a committed buyer with just a need to fill out the paperwork. i mentioned to him that salesmen generally do everything they can to make sure the sale goes through as painlessly and smooth as possible. my goal was to provide that same courtesy for the dealership. Carlos took the time to answer even more questions, did the test drive (which was the first REAL test drive i've taken with a dealership). usually it's a one square mile around a block and then back into the parking lot. we got the car out on the highway and Carlos wanted me to really get a feel for the car and you don't get that just driving around a block. i was there working with finance (Sarah did an awesome job as well) long after the dealership closed. Carlos waited patiently and then after congratulating me, spent another 15 minutes just going over all the "how-to's" of the car. fantastic service and a fantastic day. i'm SO SO SO happy. thank you Carlos and thank you Hiley!! More

Helpful 0

Report | Print

Great experience! I highly recommend this Mazda dealership for buying a new or used car. Greg, Carlos, and Eleven made everything really easy for me to find my dream ca I highly recommend this Mazda dealership for buying a new or used car. Greg, Carlos, and Eleven made everything really easy for me to find my dream car and for the price I wanted. They were very knowledgeable, honest, and very patient with me. More

Helpful 0

Report | Print

Easy experience Our salesperson (Charlotte ?) was helpful and kind. She understood what we were asking for and helped us find what we were looking for. There was no Our salesperson (Charlotte ?) was helpful and kind. She understood what we were asking for and helped us find what we were looking for. There was no need for negotiating at any point which was the biggest pro. More

Helpful 0

Report | Print

Customer friendly I am so amazed with the experience here at Hiley Mazda of Arlington. As a first time buyer, I was a bit nervous, but from the moment I entered Charlot I am so amazed with the experience here at Hiley Mazda of Arlington. As a first time buyer, I was a bit nervous, but from the moment I entered Charlotte Reed took care of me. She made the experience less nerve wrecking (she was super nice and went out of her way to help me walk out of there with a Mazda CX-5) Overall, Hiley Mazda has the friendliest sale associates! Definitely recommend others looking into buying a Mazda product. More

Helpful 0

Report | Print

Friendly atmosphere. No games or gimmics Have bought many new cars in my 80 years of life Carlos is the only salesman that ever spent time making sure that I understood all the equipment suc Have bought many new cars in my 80 years of life Carlos is the only salesman that ever spent time making sure that I understood all the equipment such as the GPS, radio, how to make calls using voice commands etc. This time was spent after the sale where I usually get a handshake and a request to references. I was very pleased with the the professional and honesty provided by Carlos. The entire experience was a pleasant one, including the input from the sales managers who worked to make the trade-in and overall price work for us. More

Helpful 0

Report | Print