Joe Mercado Jr
Joe Mercado Jr at Toyota of Scranton
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Joe Mercado Jr | Page 5

Sales Professional

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.9
235 Reviews

I specialize in a superior new car buying experience, i’ve been with Toyota for 5 years and I can bring peace of mind to your buying experience with my product knowledge and steamlined and experience I will bring peace of mind to your buying process.

Dealership Experience

10 yrs, 10 mos

Industry Experience

10 yrs, 10 mos

4.9

235 Reviews

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235 Reviews of Joe Mercado Jr

July 26, 2022

Dealership Rating
Employee Rating

We will definitely go there again and buy another car from them. We had a very enjoyable experience More

by dalevong
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti

Jul 27, 2022

Toyota of Scranton responded

dalevong, Thank you for taking the time to share your feedback on your recent sales experience. Congratulations on your new vehicle. Enjoy for many miles to come. We are dedicated at providing our guests with the best experience. We are thrilled you had an outstanding experience. We value you as our customer and appreciate your business. Enjoy your vehicle. Thanks again, Mary Jo Preno Vice President of Guest Experience

July 21, 2022

Dealership Rating
Employee Rating

Frank, my sales associate, was very nice, helpful, and polite. The place was clean. I recently had a visit due to the mark I had in my car when I picked it up that I couldn't find but finally found and so More

by FRIENDCEEJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: james Brown , Michael Reilly, Chris Wagner

Jul 22, 2022

Toyota of Scranton responded

FRIENDCEEJ, Thank you for taking the time to share your thoughts regarding your recent SALES experience. Thank you for commenting on the performance of our sales team, especially Frank and James. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 20, 2022

Dealership Rating
Employee Rating

Purchased my car on 6/13/2022, I noticed that the tint on driver side passenger window had been scraped by a razor when window sticker was removed. Contacted dealer within the hour and was told it would be r More

by slickjoeym
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marco Valenti

July 19, 2022

Dealership Rating
Employee Rating

Excellent personized service! ! Joe, George and the rest of the team continue to make my buying/leasing experience easy! This is the type of service that continues to bring us ba More

by kellyatro
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Zepherin

Jul 20, 2022

Toyota of Scranton responded

Thanks kellyatro, Thank you for taking the time to share your thoughts regarding your recent SALES experience. We are delighted you enjoy working with our entire sales team. Thanks for your loyalty. It is such a compliment to our team. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 18, 2022

Dealership Rating
Employee Rating

I had a great experience at Toyota. Everyone was so helpful and excellent at their job. I would recommend Toyota of Scranton to anyone. More

by HEIDI_HAGENBAUGH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 18, 2022

Toyota of Scranton responded

HEIDI_HAGENBAUGH, Thank you for taking the time to share your thoughts regarding your recent sales experience with Joe, Jr. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 15, 2022

Dealership Rating
Employee Rating

John in service awesome very helpful I give him 5 stars he deserves a raise More

by JOHNJMURRAY44
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti

Jul 15, 2022

Toyota of Scranton responded

Hi John, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 12, 2022

Dealership Rating
Employee Rating

Fantastic service very flexible and helpful would definitely recommend to anyone looking to purchase a vehicle More

by ERICHAZEN75
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Zepherin

Jul 13, 2022

Toyota of Scranton responded

ERICHAZEN75, Thank you for taking the time to share your thoughts regarding your recent sales experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 08, 2022

Dealership Rating
Employee Rating

Excellent customer service and great food , very clean , and the bathrooms are very clean I love it More

by ALBANYT88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2022

Toyota of Scranton responded

Hello ALBANYT88, Thank you for taking the time to provide feedback on your recent sales experience with Joe, Jr. We are thrilled you had such a smooth transaction. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 30, 2022

Dealership Rating
Employee Rating

Everytime I go to Toyota for maintenance they are quick and friendly… That’s why this is my 5th Toyota since 2006 More

by GINRUMMY7
Customer Service
Recommend Dealer
Yes
Jun 30, 2022

Toyota of Scranton responded

Hello GINRUMMY7, Thank you for taking the time to provide feedback on your recent service visit to our dealership. We are thrilled you are so pleased with our team. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 28, 2022

Dealership Rating
Employee Rating

Great personnel so professional and give you all the attention they can bringing to you More

by JAHIR3015
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cali

Jun 28, 2022

Toyota of Scranton responded

JAHIR3015, Thank you for taking the time to provide feedback on your recent sales visit to our dealership. We are thrilled you are so pleased with our team. Thanks for letting us know. Enjoy your new vehicle. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

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