Joe Prno | Page 2

They Always takes good care of me when I’m in for service. Staff is nice and helpful. service. Staff is nice and helpful. More

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Amazing service! Friendly and professional staff! Beautiful facility and showroom! Fair pricing and my car was cleaned after service. Beautiful facility and showroom! Fair pricing and my car was cleaned after service. More

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The staff was very friendly, they listened to all my needs and took care of everything in a timely manner. I was offered a loaner vehicle to use, which I thought was great. Very satisfied with the servi needs and took care of everything in a timely manner. I was offered a loaner vehicle to use, which I thought was great. Very satisfied with the service. More

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Service here is always a great and seem less experience! Always completed in a timely manner. Always completed in a timely manner. More

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Sales , and Service Departments are Excellent. I personally purchased my last 4 vehicles from Bettenhausen , and will purchase my 5th also !! Nick Pattenaude in sales is the best , Ashley in Service personally purchased my last 4 vehicles from Bettenhausen , and will purchase my 5th also !! Nick Pattenaude in sales is the best , Ashley in Service along with Danny V are also the very best ! More

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The staff at Bettenhausen is the best. From the salespeople to the porters, everyone is friendly and helpful. Jamie is an awesome salesperson and she treats her customers like family. There is no salespeople to the porters, everyone is friendly and helpful. Jamie is an awesome salesperson and she treats her customers like family. There is no haggling over prices and they truly put the customer first. I do all my car purchasing at Bettenhausen. More

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Very clean facility, polite and knowledgeable personnel. Very friendly atmosphere. Very timely in their repairs- I was kept appraised of the status of my vehicle. Very friendly atmosphere. Very timely in their repairs- I was kept appraised of the status of my vehicle. More

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Great service!!! Rocky and his service crew are the best!!! Would not take my vehicle any where but Bettenhausen. Great polite family atmosphere there always. best!!! Would not take my vehicle any where but Bettenhausen. Great polite family atmosphere there always. More

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I was having difficulty with the 12 In touch screen on my 2020 ,RAM 2 service writers and finally the head of service after spending almost a year dealing with the main office finally procured a proper worki 2020 ,RAM 2 service writers and finally the head of service after spending almost a year dealing with the main office finally procured a proper working radio, touch screen and associated part . No fault of the dealer . fault of somebody farther up the chain in corporate . More

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Minor issue turns to huge headache Only 1 word required for this review: Fraud. Sorry for the novel, but details are important. I have contacted the Attorney General in Illinois t Only 1 word required for this review: Fraud. Sorry for the novel, but details are important. I have contacted the Attorney General in Illinois to notify them and get a complaint on record. If this happened to me I’m sure it has happened to other people as well. There is no way Bettenhausen can spin it, so they have to eat it and acknowledge they attempted to steal my money. Ask them about it. If you intend to do business with these people, print a copy of this and Ask Krystal or Joe Prno the Service Manager. In a nutshell I brought my 2017 Jeep Wrangler in for a very MINOR issue. The light inside the cupholder stopped working. After diagnosis I was told the issue wasn’t covered under warranty - only about $20 parts and labor to fix. They claim the “bulb” was burned out. I agreed and was relieved it wasn’t going to be a drawn out process. When I picked up the Jeep I noticed the issue wasn’t fixed, so I inquired with Krystal (Service Advisor) .. she promptly called up a mechanic to take a look. In my presence the mechanic opened/disassembled the center console and pulled out the cupholder, which has the light assembly attached to it. It wasn’t connected to anything and the mechanic said “oh he just didn’t plug it back in”. While he looked for the other end of the wire harness, I asked to inspect it and realized it was a LED assembly and not just a bulb. I asked what part they replaced and they had no explanation... because the “bulb” they claim to have replaced doesn’t even exist on the vehicle. So what was the BS charge for? He couldn’t find the other end of the cable and said it must have fallen further into the console and needed to pull the entire thing out. After several minutes of embarrassment and over exaggerated apologizing, I was promised a refund and they kept the vehicle for more diagnosis. The next day I called for a status and I was told “it’s all done and ready for pickup”.... except they closed 3 minutes prior to me calling and despite me being in one of their loaner cars 3 blocks away the employee told me I would have to wait until Monday. Monday I stopped there after work and got the run-around about the refund. After getting the refund I asked what was wrong with the Jeep and the Manager told me the LED connector was bad and needed to be replaced. He then fumbled through some paperwork and told me it wasn’t fixed yet and they were waiting on a special order part. The part should be in today, but I already notified them to return it because I don’t want them working on my vehicle any more. Do yourself a favor and take your business elsewhere. Totally unacceptable dishonest business practices from Bettenhausen. The dishonesty and incompetence is contagious and starts at the top and trickles itself to the staff. More

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