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Joe Shepard
826 Reviews
826 Reviews
Write a ReviewDealership Experience
12 yrs, 2 mos
Languages Spoken
English
826 Reviews of Joe Shepard
April 14, 2020
Easy process in leasing a Sedona and turning in existing leased vehicle. Explained all the features and options and made sure to walk through the financing process leased vehicle. Explained all the features and options and made sure to walk through the financing process More
by jbakes1
Verified CustomerOther Employees Tagged: Jared Kloempken, Larry Haywood , Nichole Medsker
April 04, 2020
Five star service every time. This is why I keep buying kia as well as my family. Michael Feinstein and his staff make you feel like family. kia as well as my family. Michael Feinstein and his staff make you feel like family. More
by VOYLESDEREK
Other Employees Tagged: Mike Feinstein , Crystal Cody
April 01, 2020
Great deal on 2020 Kia Forte Jared was able to get me a great price including 0% financing on a brand new Forte GT with the GT2 PKG. Kris handled all the paperwork along with joe Jared was able to get me a great price including 0% financing on a brand new Forte GT with the GT2 PKG. Kris handled all the paperwork along with joe in Finance doing a through and quick job in getting all the paperwork completed. This is my 2nd Kia purchase with this dealership and I highly recommend them to anyone looking to purchase a new Kia. More
by foodservice
Other Employees Tagged: Jared Kloempken , Kris Portnoy
March 26, 2020
Outstanding customer service in these unusual times Mike Cerva could not have been more patient or informative during the whole leasing process. Mike and the sales and finance teams went above and beyon Mike Cerva could not have been more patient or informative during the whole leasing process. Mike and the sales and finance teams went above and beyond to get the paperwork completed and our car delivered while accommodating our family's special COVID-19 restrictions. Very highly recommended. More
by Dave
Other Employees Tagged: Michael Wands, Mike Cerva
March 25, 2020
Great dealership. No baloney. Got me the car I wanted at a reasonable price and didn’t try to up sell or add unwanted stuff to up the price. No hidden fees or charges. Great experience. Larry and crystal we a reasonable price and didn’t try to up sell or add unwanted stuff to up the price. No hidden fees or charges. Great experience. Larry and crystal were awesome. More
by klickmpk
Other Employees Tagged: Larry Haywood, Michael Wands , Crystal Cody
March 25, 2020
I went for a oil change. Excellent service. Employees were helpful a I was in and out. I love this dealership. I've never had this type wonderful experience with other dealerships. were helpful a I was in and out. I love this dealership. I've never had this type wonderful experience with other dealerships. More
by reagan0219
Other Employees Tagged: Jared Kloempken, Larry Haywood , Liya Abraham, Maggie Derleth, Rachel Turner, Julia Wolz
March 24, 2020
Every one is courteous and always smiling. They walked me through each step, not just once but every time I visit. I couldn’t ask for better dealer! through each step, not just once but every time I visit. I couldn’t ask for better dealer! More
by msloan796292
Other Employees Tagged: Jared Kloempken , Cory Brandes, Nicci Pollard
March 16, 2020
Found the vehicle we wanted on the first test drive. Great visit - enjoyed working with Joe Shepard in fiance. Had a great time at his desk - he made the time fly by we were laughing and talking about o Great visit - enjoyed working with Joe Shepard in fiance. Had a great time at his desk - he made the time fly by we were laughing and talking about our kid stories. A+ to Joe. More
by wiley77
Other Employees Tagged: Michael Wands
March 14, 2020
Long wait, little communication from Kris, it was ok Found the car, went inside, started paper work and Kris leaves. We were wondering if he had forgotten we were there. He came back, finished up and le Found the car, went inside, started paper work and Kris leaves. We were wondering if he had forgotten we were there. He came back, finished up and left again. No small talk, didn't think he really wanted us to be there. After more waiting we met Joe. Joe was great, friendly, efficient. If you find a car there, sure take a look. Maybe find a salesman with a bit more enthusiasm that you are there. Overall it was fine, we got the car we wanted. More
by keats
Other Employees Tagged: Kris Portnoy
March 11, 2020
Worst dealership I’ve ever dealt with. I have tried for weeks to obtain the documents I need to file a gap claim. After about three weeks of back and forth I still have yet to receive the needed documents weeks to obtain the documents I need to file a gap claim. After about three weeks of back and forth I still have yet to receive the needed documents. Originally when I went into the dealership to speak with someone Kris, took my name down ... but as he was spelling it he didn’t do it correctly. I tried To correct him, and he replied “ I know I spelled It wrong but I know how to say it.” COMPLETELY disrespectful. I’ve called corporate 3x and STILL I’m dealing with this. I haven’t been contacted by the General Manager even after multiple complaints. This is a horrible place to go to if you want to be treated with respect, and ease. Also, I asked Jared about my car pass being cancelled he said it couldn’t be, I asked Online through the text an employee portal and Josh said it can be. Smh, the worst dealership customer service I’ve encountered by far. More
by Ally Dixon
Other Employees Tagged: Jared Kloempken, Mike Feinstein , Kris Portnoy
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