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Joe Valente
Joe Valente at Honda of Kenosha

Joe Valente | Page 90

Service Advisor

Honda of Kenosha

12180 77th Street
Bristol, WI 53104

Contact Me
4.7
1,226 Reviews

I started in the industry because I have always been fascinated by cars and racing. I also love meeting new people and getting to know my customers personally. I love my dogs and cats(I have 3 of each) and my horse. The best part of my job is helping customers have a great Honda ownership experience! Stop on by! I'd love to meet you!

Dealership Experience

11 yrs, 7 mos

Industry Experience

36 yrs, 10 mos

Specialties & Trainings

sales training

engine rebuilding

View more specialties & trainings
4.7

1,226 Reviews

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1226 Reviews of Joe Valente

June 06, 2022

Dealership Rating
Employee Rating

My service advisor was a pleasure to deal with. Let me know up front that there would be no charge for my oil change so I went ahead and had the brake fluid changed. More

by Superbowles69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 07, 2022

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 05, 2022

Dealership Rating
Employee Rating

This is our second Pilot and Joe Valente continues to excel in the way that he coordinates the service for our vehicle. I would gladly recommend Joe to any and all! More

by JMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 06, 2022

Honda of Kenosha responded

Thank you for the kind words for Joe and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

June 04, 2022

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Employee Rating

Very unhappy with the service. Did not complete the service requested and provided no solution. More

by jeff.nielsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jun 06, 2022

Honda of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Jeff, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jun 06, 2022

jeff.nielsen responded

I was recently in Honda of Kenosha - a place where I purchased the vehicle in 2016 and have had service completed solely since the beginning. I worked with the service advisor Joe Valente and have for a while. I requested a simple oil change and tire rotation. Other services were recommended and completed as well - totaling over $700. However, they were unable to complete the tire rotation due to the fact that the technician could not get one of the wheel locks off. This has been an ongoing issues for several years and have often found myself with a loaner vehicle because they couldn't figure it out in a timely manner. This time, Joe told me they were having issues again, provided a loaner vehicle, said they would order different wheel locks and to come back the next day. The following day I received a phone call from Joe saying the new wheel locks didn't fit and they could not complete the simple service request. Shouldn't that have been spec'd out prior to ordering? When I asked what I could do about it, he offered no other option. Simply stating "I don't know what to tell you." Unacceptable as a Service Advisor. They left the cracked wheel lock tool in my cup holder and I was left with no answer or solution. For Honda of Kenosha to ultimately tell me they now can't do a simple service when they sold me the vehicle in the first place is ridiculous and absolutely unacceptable. Very disappointed.

June 01, 2022

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Employee Rating

Honda of Kenosha service is committed to giving each person and their Honda the best care, yet are not over aggressive. Joe V was very friendly, as is everyone. If I do encounter an issue, they do wh More

by EDNSHARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 02, 2022

Honda of Kenosha responded

Thank you for taking the time to leave us this fantastic five-star review. We are very happy to hear that Joe provided you with such a positive experience. We sincerely value your business and look forward to your next visit.

May 28, 2022

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Employee Rating

Appreciated being able to get our car in quickly and repairs were done in a timely manner More

by jshorlick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 31, 2022

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 26, 2022

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Employee Rating

Joe is great. Service was exceptional and completed ahead of schedule. Thanks for the excellent service More

by gakocial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 31, 2022

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joe and our team, and we look forward to working with you again!

May 25, 2022

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Employee Rating

Work was done on time. Joe was very thorough when going over the paper work and inspection report. More

by fcook53142
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 26, 2022

Honda of Kenosha responded

Thank you for your very kind review. Joe and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Kenosha.

May 24, 2022

Dealership Rating
Employee Rating

Accomidating with rental car, kept up with the progress of my unusual issue. Mycars issue was not resolved but they kept on trying to find out what was wrong. More

by whatsupk2
Customer Service
Recommend Dealer
Yes
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May 26, 2022

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear Joe and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 19, 2022

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Employee Rating

Great service and very timely. I really appreciate the top notch service. Good Job Honda if Kenosha! More

by c.a.bruno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 20, 2022

Honda of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honda of Kenosha. Please don't hesitate to reach out if you need anything else.

May 19, 2022

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Employee Rating

Consistently very good service. Always great job on repairs. The car is always returned when promised. More

by dstace
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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May 20, 2022

Honda of Kenosha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Kenosha.

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