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Joel Heater
Joel Heater at Shottenkirk Superstore

Joel Heater

Service Advisor

Shottenkirk Superstore

309 S Gear Ave
West Burlington, IA 52655

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4.4
18 Reviews
4.4

18 Reviews

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18 Reviews of Joel Heater

June 06, 2025

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Employee Rating

We had a good experience at this dealership. We had a oul change, tire rotation, cabin air filter change. Total time spent there was about 1 hour. More

by randywnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2025

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 05, 2025

Dealership Rating
Employee Rating

They take care of my automotive needs freindly accomodating and pleasant.give them a try More

by trickduke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Jun 06, 2025

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 05, 2025

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Employee Rating

Service was great! Joel kept me in the loop and does a good job. I had more than just an oil change today. More

by doug.mcpherson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Weir

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Jun 06, 2025

Shottenkirk Superstore responded

Doug, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Superstore. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 28, 2025

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Employee Rating

Service was performed in a timely manner and completed the things that I needed done. More

by tallerthanmyhair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 27, 2025

Dealership Rating
Employee Rating

Great service and friendly staff. Will return to have my service done again. Was very quick and done right. More

by cw110163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Jun 03, 2025

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 14, 2024

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Employee Rating

Every person you encounter the moment you step out of your vehicle, acknowledging, smiling and kind. More

by DAN.ANNE
Recommend Dealer
Yes

Other Employees Tagged: Troy Moretz, Joe Gates , Lucas Newlan

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Nov 15, 2024

Shottenkirk Superstore responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Superstore!

October 30, 2024

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Employee Rating

quick, polite, and timely, i'm done, no more to say today and yesterday and tomorrow More

by DKADKISSON018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Oct 31, 2024

Shottenkirk Superstore responded

Hi, thank you for sharing your experience with us. We appreciate your feedback!

October 25, 2024

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Employee Rating

Service was thorough and complete. Office staff were friendly and explained ever. Very pleased over all More

by TAJOHANNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Oct 28, 2024

Shottenkirk Superstore responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Superstore in the future!

October 22, 2024

Dealership Rating
Employee Rating

Matt kept me informed while I was waiting. I will never go anywhere else for service More

by TROYPATT99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Allen, Tanya Wilson, Matt Weir

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Oct 23, 2024

Shottenkirk Superstore responded

TROY, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Superstore. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 10, 2024

Dealership Rating
Employee Rating

II own 2 Kia’s and would not have them serviced anywhere else. Reliable staff and mostly fair pricing. More

by MOZ4647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 11, 2024

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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