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Joel Heater
Joel Heater at Shottenkirk Superstore

Joel Heater

Service Advisor

Shottenkirk Superstore

309 S Gear Ave
West Burlington, IA 52655

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4.7
33 Reviews
4.7

33 Reviews

Write a Review

33 Reviews of Joel Heater

February 10, 2026

Dealership Rating
Employee Rating

Friendly, quick and thorough service. I have been going here for years and they do good work. More

by karolisgaule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Brown, Mike Allen, Dave Savage, Tanya Wilson, Matt Weir, Derek Menke

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Feb 10, 2026

Shottenkirk Superstore responded

We appreciate your loyalty over the years and your kind words about our friendly, quick, and thorough service. Our technicians take pride in providing reliable care for your Kia Sorento. We look forward to having you back for your next maintenance.

February 09, 2026

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Employee Rating

Courteous, Efficient, and very informative. After inspecting critical areas service areas were identified and I was given the options available to address them. More

by Usaf1991elec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Feb 09, 2026

Shottenkirk Superstore responded

It’s great to hear our team provided courteous, efficient, and informative service during your Nissan Rogue inspection. We’re glad the evaluation highlighted key areas and that the options we offered were clear. Thank you for trusting us with your vehicle’s care.

January 20, 2026

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Employee Rating

My experience getting my vehicle worked on was very helpful, efficient and in a timely manner. More

by Macy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Troy Moretz, Mike Allen, Dave Savage, Tanya Wilson, Matt Weir, Cody Mason

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Jan 20, 2026

Shottenkirk Superstore responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Superstore! 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

December 17, 2025

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Employee Rating

Very friendly, professional and helpful staff. They were attentive to our requests and cared about our concerns. More

by jdbessine
Recommend Dealer
Yes

Other Employees Tagged: Ben Brooks, Joe Gates, Keith Foster

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Dec 17, 2025

Shottenkirk Superstore responded

Here at Shottenkirk Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

December 03, 2025

Dealership Rating
Employee Rating

Very nice and through . . Thanks for checking all other issues. I had both issues completed More

by Bzwags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Dec 03, 2025

Shottenkirk Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Superstore. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

November 30, 2025

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Employee Rating

My experience with having to have a new Engine put into our Kia Sorento was excellent! They made a bad situation much better! More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant, Adam

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Jan 08, 2026

Shottenkirk Superstore responded

Brian, thank you for choosing Shottenkirk Superstore. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

November 11, 2025

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Employee Rating

I've always had great service at shottenkirk in West burlington. They are caring helpful and prompt with their service More

by jcook4518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2025

Shottenkirk Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Superstore. We look forward to having you as one of our valued customers for many more years to come! 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

October 21, 2025

Dealership Rating
Employee Rating

Had good experience everything was taken care of as said. All done in timely manner More

by griffinharley51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2025

Shottenkirk Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Superstore. We look forward to having you as one of our valued customers for many more years to come! 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

August 14, 2025

Dealership Rating
Employee Rating

The selection and service here is top notch! Very attentive sales persons and the service center is fantastic. More

by stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson

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Aug 14, 2025

Shottenkirk Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

August 05, 2025

Dealership Rating
Employee Rating

Matt was really good to work with. He is friendly and easy to work with. More

by Robertmary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Aug 05, 2025

Shottenkirk Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Superstore. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

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