Joey Malizia
Joey Malizia at Koons Volvo Cars White Marsh

Joey Malizia | Page 10

Service Advisor

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

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4.8
109 Reviews
4.8

109 Reviews

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109 Reviews of Joey Malizia

May 05, 2026

Dealership Rating
Employee Rating

Very disappointing experience this time. I have a luxury interior and exterior package I have purchased and I sent these attachments over however, I was told I did not purchase it and the fi More

by Sarvesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 08, 2026

Koons Volvo Cars White Marsh responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please reach out us directly if you'd be willing to discuss this matter in more detail. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 04, 2026

Dealership Rating
Employee Rating

There was confusion about when my vehicle would be ready, but the service team stepped up and got my vehicle back to me when I needed it. I appreciate the extra effort. More

by simplystacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2026

Koons Volvo Cars White Marsh responded

We apologize for the confusion about your Volvo’s return timing. Joey and our service team are glad they could get your vehicle back to you when you needed it. Thank you for appreciating the extra effort.

April 30, 2026

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Employee Rating

It was an easy pleasant experience this week to have my Volvo serviced. This was the first time I have waited for service, rather than dropping off the car, and it was quick and painless. More

by pgvizz
Recommend Dealer
Yes
Apr 30, 2026

Koons Volvo Cars White Marsh responded

We’re glad your Volvo XC40 service visit was fast and painless while you waited. Joey will be happy to hear your feedback. Thanks again for letting us take care of you.

April 29, 2026

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Employee Rating

Always fast, efficient, friendly, thorough etc. .. My car is always run through the carwash at time of pick up for that little extra touch. Looking forward to future business transactions w/ Koons More

by baltimore3308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond , Dan Moore

Apr 29, 2026

Koons Volvo Cars White Marsh responded

Your review made our day! We appreciate your kind words about our fast, efficient, and friendly service along with the extra carwash touch. It’s wonderful knowing your Volvo S60 leaves looking its best, and we look forward to your next visit.

April 27, 2026

Dealership Rating
Employee Rating

Larry was very knowledgeable and such a pleasure to work with. I will definitely be back as needed. Thank you Volvo at White Marsh More

by dqaron06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Koons Volvo Cars White Marsh responded

Hearing that Larry’s expertise made your visit enjoyable is wonderful. We’re glad your Volvo XC90 service went smoothly and look forward to helping you again.

May 25, 2026

Koons Volvo Cars White Marsh responded

Hi, thank you for taking the time to rate us! You really made our day today.

April 27, 2026

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Employee Rating

Very professional, nice experience. Job was finished ahead of schedule. Service department was top shelf More

by chrisjnichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen , Dan Moore

Apr 27, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear our service team provided a professional experience and completed your Volvo XC60 service ahead of schedule. We appreciate you highlighting the efficiency of our department. Thank you for trusting us with your Volvo.

April 27, 2026

Dealership Rating
Employee Rating

The service was good and the car feels great. The cost is high but it was clear what was would be done and how much the cost for each item. Being able to choose is a positive. More

by jkantonides
Recommend Dealer
Yes
Apr 27, 2026

Koons Volvo Cars White Marsh responded

We appreciate the chance to service your Volvo S60. Joey and the team are glad the breakdown of options and costs helped you choose what suited you best. It’s wonderful to hear your car feels great after our work.

April 26, 2026

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Employee Rating

Michael Dorsey and the rest of the Koons team made the experience quick and easy. More

by dreger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Dorsey

Apr 26, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience. Michael and our team are happy to hear the process was quick and easy. We look forward to helping you again.

April 24, 2026

Dealership Rating
Employee Rating

Joey went over and beyond what he had to do everyone one I met was courteous More

by Cookie2814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

Apr 24, 2026

Koons Volvo Cars White Marsh responded

We appreciate you highlighting the extra effort Joey put in and the courtesy of everyone you met during your Volvo XC90 service. Thank you for the 5-star rating. We look forward to assisting you again.

April 20, 2026

Dealership Rating
Employee Rating

Time to do a regular service took a long time - had my car the entire day. More

by katherinelpackett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2026

Koons Volvo Cars White Marsh responded

Thank you for bringing this to our attention, Katherine, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Apr 24, 2026

Koons Volvo Cars White Marsh responded

Hi Katherine, thank you for sharing your experience with us. I apologize for the long wait during your regular service; we strive for reliability and quality in our work, and I understand how frustrating it can be to have your car for an entire day. We appreciate your feedback and will work on improving our service times to ensure a more guest-centric experience in the future. We hope to see you again soon!

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