Joey Malizia | Page 10

I Received better service at a pretty reasonable price than I had expected. All went well. than I had expected. All went well. More

by jmr5523 Verified Customer Verified Customer

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I was very happy with the service I received. There are two things I would change though. The first would be that when someone makes an appointment the service advisor also calls the person at w There are two things I would change though. The first would be that when someone makes an appointment the service advisor also calls the person at work if it’s during working hours. Phones are not permitted in my building and parking is really far away so it doesn’t make sense for me to keep walking back-and-forth to check my phone to see if my car is ready. The second thing I would change is that although I used the concierge service I brought the loaner car back to koons and picked mine up because it was easier for everyone. I still got charged a four dollars toll, which koons would’ve been charged if they had delivered my car to me, so I don’t think that was right that I had to pay that. Although it’s very small amount, it’s the principle of it. I really like this service center, and I’m treated very well here otherwise! More

by smithjulie272 Verified Customer Verified Customer

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very friendly, thorough and competent, came back and explained all delays and costs associated with repair of AC explained all delays and costs associated with repair of AC More

by AVONLADY21001 Verified Customer Verified Customer

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Larry Bond provided excellent service and the center was fine . I’m there a lot because the potholes have ruptured many tires on our car. fine . I’m there a lot because the potholes have ruptured many tires on our car. More

by Bryankbeverly Verified Customer Verified Customer

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The appointment started out well. Joey was pleasant and said he’d call me. Throughout the day I didn’t get a single phone call. I told him I’d bring the loaner back after 6pm. When I Joey was pleasant and said he’d call me. Throughout the day I didn’t get a single phone call. I told him I’d bring the loaner back after 6pm. When I got off work and came back to the dealer at 7pm. My car was completely unlocked and didn’t look like it had been washed. The guys inside didn’t know whether my car was finished. They asked me and I told them I have no idea as I hadn’t received any calls. One of the guys called Joey to determine if the car was done. They still seemed unsure but then told me about recommendations. I left frustrated because not only was my car unlocked and items could’ve been stolen but my car was not complete and I had no clue what else was needed. I called Joey Saturday morning an expressed my concern with customer service and lack of communication. He did not take accountability nor did he apologize for the lack of communication. He stated he would call today about the car washing. However, I have not received a call and it’s 6:35pm. More

by spokenwisdom01 Verified Customer Verified Customer

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The dealership was extremely clean and offered a drink or snack if need. The service writers were friendly and easy to deal with. Also a very relaxing atmosphere to be in while waiting on your vehicle. snack if need. The service writers were friendly and easy to deal with. Also a very relaxing atmosphere to be in while waiting on your vehicle. More

by blkco2066 Verified Customer Verified Customer

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Couldn't be happier with Joey as my service manager. Extremely pleased with his service. He is very knowledgeable, He is the BEST! Extremely pleased with his service. He is very knowledgeable, He is the BEST! More

by clgreen0501 Verified Customer Verified Customer

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The staff is always friendly and helpful and the dealership is clean and accommodating. They have been a pleasure to work with. dealership is clean and accommodating. They have been a pleasure to work with. More

by lauren.decker Verified Customer Verified Customer

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Larry is the man! He was very helpful and got me what I needed beyond my expectations He was very helpful and got me what I needed beyond my expectations More

by Robyn712 Verified Customer Verified Customer

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Very inviting and clean atmosphere, prompt service and attention to my requests and questions, overall an extremely pleasant experience. Would definitely recommend. attention to my requests and questions, overall an extremely pleasant experience. Would definitely recommend. More

by jsp9890 Verified Customer Verified Customer

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