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John Albono
1,054 Reviews
1,054 Reviews
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1054 Reviews of John Albono
October 16, 2022
Every time I come in I’m always greeted with a warm welcome. The service is always on point extremely friendly environment I don’t mind the wait if there is ever one . welcome. The service is always on point extremely friendly environment I don’t mind the wait if there is ever one . More
by nick_klarich2
Verified Customer
October 14, 2022
The Nissan vehicle was purchased with the thought that Lokey is Lokey (Nissan, Volkswagen, Subaru). However, the Nissan vehicle was purchased on Volkswagen paperwork. The first service for an oil change r Lokey is Lokey (Nissan, Volkswagen, Subaru). However, the Nissan vehicle was purchased on Volkswagen paperwork. The first service for an oil change resulted in a number of items needing attention. The Nissan service staff was disinterested in solving any problems and said I needed to “take that up with the people next door” (Volkswagen). Volkswagen staff claimed it wasn’t possible for those items to need attention and that the service technician simply looked at the mileage. The Volkswagen sales manager was kind enough to attempt to resolve the issue. During the second visit, the Nissan service manager replaced items for “customer peace of mind” which I still don’t have. Who knows whether the technician who provided the service was correct with his diagnostic or if the initial service documented was completed? Additionally, my vehicle was sitting in the service bay area. When I approached the service staff to inquire what the status was, he pompously sat with his crossed arms and merely stated "I have no idea." He made no attempt to assist me which left me going back to Volkswagen to get assistance from the sales manager. I received a courtesy call from Nissan to discuss the service and stated I was not satisfied due to the problems experienced. The caller stated that Nissan service technicians know more about Nissans than the Volkswagen service department or sales manager and I should not have gone to them. I contacted Nissan Corporate Office and was told that my issue was outside of the scope of Nissan as Lokey is an independent dealership. The Volkswagen sales manager was to contact me weeks ago and has not. It’s been a continuous runaround. The vehicle was purchased from Lokey with the belief that it was a preowned certified vehicle. The salesman believed it was and stated so and the sales manager discussed the 160-plus certification process which justified the additional costs. It is not a certified preowned vehicle because it was sold on Volkswagen paperwork. I’m disappointed and very much regret purchasing the vehicle from Lokey. Rather than experiencing happiness, and feeling content and confident with my vehicle purchase and Lokey service, dealing with Lokey has sullied the experience. More
by Unhappy Armada
October 09, 2022
I always have an excellent experience every time I go, they are very good in explaining exactly what I need and I always get everything done on the time. Also it’s very easy to schedule an appointment. they are very good in explaining exactly what I need and I always get everything done on the time. Also it’s very easy to schedule an appointment. More
by agransaull
September 24, 2022
Great service. Very attentive. Cate cleaned after. Clean dealership. Friendly staff .. coffee. Snacks. Nice waiting area. Very attentive. Cate cleaned after. Clean dealership. Friendly staff .. coffee. Snacks. Nice waiting area. More
by ladygailerin
Other Employees Tagged: Tim McCoy, Anthony Nicholas, Chuck Schnitker, Kevin Massey
September 23, 2022
My ven serviso lo mejor en el aris por eso nocavoo el serviso wie istrde tienes serviso wie istrde tienes More
by KKNAJARIAN
Other Employees Tagged: Tim McCoy, Anthony Nicholas, Chuck Schnitker, Kevin Massey
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