John Barfield | Page 3

Good sales people, slow transaction We bought a used car from the dealership and had a great experience with our sales team (John Barfield). He was very diligent in answering all of my q We bought a used car from the dealership and had a great experience with our sales team (John Barfield). He was very diligent in answering all of my questions and making sure i knew everything i needed to know about the vehicle before i purchased it. To complicate matters, i was 1500 miles away so i really relied on his assistance. The finance manager (Quinn Rosenstein) was super helpful, and in more than one way was able to save me additional money on the purchase and warranty. The issue i had was this: it took 6 hours to complete the transaction. I found this to be very frustrating. We had pre-negotiated the price of the vehicle and arranged financing all before traveling the 1500 miles to get the vehicle. I do not understand why it took 6 hours to go from review of the vehicle to closing of the transaction. The car was sold and finance arranged before we arrived.. This should have been no more than a 1 hour, or 2 hour max deal. We spent copias amounts of time waiting for the "next phase", hours and hours between talking to sales rep (Alex as John was off when we arrived) to getting to finance department. We arrived at 11:30am and left just after 5:00PM and were only offered popcorn to eat while we waited. I would suggest bringing something to do while you wait. I strongly suggest that they revamp the process. . Very frustrating. More

Helpful 0

Report | Print

New Car Everything from the first call for information to signing the papers. It was a smooth experience. Everyone was very helpful and patient with all of my Everything from the first call for information to signing the papers. It was a smooth experience. Everyone was very helpful and patient with all of my questions. More

Helpful 0

Report | Print

Awesome experience Robert was Awesome he made the whole buying experience simple and easy. The finance department explained everything in simple terms that I could under Robert was Awesome he made the whole buying experience simple and easy. The finance department explained everything in simple terms that I could understand to make an informed decision. More

Helpful 0

Report | Print

Great Service Stopped in to get a used Toyota 86, they did an excellent job working with me on getting a deal close to what I was looking for in my budget, Stopped in to get a used Toyota 86, they did an excellent job working with me on getting a deal close to what I was looking for in my budget, More

Helpful 0

Report | Print

Thank you so much! I love my Toyota Corolla!!! We were given great customer service from John. Everyone was so helpful. I appreciate everything. Love the popcorn :) given great customer service from John. Everyone was so helpful. I appreciate everything. Love the popcorn :) More

Helpful 0

Report | Print

What a great experience! Went in and told John what I wanted and he found even a better deal and color of CHR! Thanks for everything! wanted and he found even a better deal and color of CHR! Thanks for everything! More

Helpful 0

Report | Print

Amazing service with John Barfield Thank you so much! Was given one of the best customer experiences from John, found me a better deal for the car that I wanted in the same color. The e Thank you so much! Was given one of the best customer experiences from John, found me a better deal for the car that I wanted in the same color. The entire team here also were very friendly and helpful. More

Helpful 0

Report | Print

Internet Sale Received several promotion flyers after recent BK that we could be approved. Applied online and got a call that night. Sales worked the deal all week. Received several promotion flyers after recent BK that we could be approved. Applied online and got a call that night. Sales worked the deal all week. Easy process and just had to show up and sign the papers and it was a done deal. Love our new truck and great deal! More

Helpful 0

Report | Print

They say & know their vehicles They told me I’d be done in 2 hrs. I was done in 2 1/2hrs. The salesman knew everything about the vehicle. My whole experience was great They told me I’d be done in 2 hrs. I was done in 2 1/2hrs. The salesman knew everything about the vehicle. My whole experience was great More

Helpful 0

Report | Print

Old school sleazy used car dealer Be careful if you shop here. Here are a few of the sleazy tactics they tried with me: price bait and switch. You’ll think you should be able to see th Be careful if you shop here. Here are a few of the sleazy tactics they tried with me: price bait and switch. You’ll think you should be able to see this coming but they won’t spring it on you until you’re locked in the ‘secure’ paperwork room. And once you arrive at a deal and begin signing paperwork they throw an inflated price at you as one of the last papers to sign. You’ve already signed a lot of paperwork by that point and they are counting on you to give in after wearing you down for five hours. They will tell you your used vehicle has a clean CarFax report and then apologize that they made a mistake and pulled the wrong CarFax. Your vehicle has been in a few accidents, honest mistake, but it’s in great shape, please forgive us. They will tell you that you have to purchase keyfob insurance. Or they will explain later that some hidden fees you found were in fact for keyfob insurance. They will tell you that you have to purchase paint and dent insurance. And other types of insurance. They will actually lie to you and tell you these insurances are mandatory. Do not sign anything until you have all the paperwork in front of you and you have fully reviewed every aspect of every page and are satisfied that all the math is correct and agreed to. I am not kidding you, they know this game better than you and they practice every day. The finance manager will get you every way an old school greasy salesman can get you. Then, the General Manager will respond to yet another one-Star review by apologizing that you feel you were mistreated. Check out their one star reviews, over 170 on google alone. Two stars on yelp. Etcetera etcetera. They trick unsuspecting buyers every day and you buy a car maybe once every five years. Classic old school cynical tactics, tricks. Don’t go there unless you’re a scholar studying how used car salesmen manipulate people like carnival marks. Their service department are polite and helpful. More

Helpful 2

Report | Print