John Bernard
John Bernard at Acton Toyota of Littleton

John Bernard | Page 9

Showroom Sales

Acton Toyota of Littleton

221 Great Road
Littleton, MA 01460

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161 Reviews

Showroom Sales john.bernard@actontoyota.com 978-431-5838 John grew up in Leominster and now resides in Groton, MA. He's been in the car business for 7 years. He previously worked for Ron Bouchard's Auto Stores in Fitchburg and Colonial Cheverolet in Acton before joining Acton Toyota 2 years ago. You may have seen him over the years at Gould's Clothing in Acton, MA where he worked for 23 years. John is Toyota Certified at the Expert level. He drives a 1998 Toyota 4Runner with 164,000 miles. John is proud to call himself a former U.S. MARINE. He enjoys time with his family, traveling to Brazil with his lovely wife, Fatima, and playing golf whenever he can. John is always here for your automotive needs.

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161 Reviews

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161 Reviews of John Bernard

June 18, 2015

Dealership Rating

My car buying experience Recently bought 2012 Rav4/////// John Bernard provided us with all the nuances of the new model with patience and understanding. Great price highly r More

by john1247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 30, 2014

Dealership Rating

Happy Customer I wanted to share my positive experience that I encountered with John Bernard, a sales associate at Acton Toyota of Littleton MA. His knowledge of the More

by ringelmark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 22, 2014

Dealership Rating

New car experience Both salesman went above and beyond our expectations during the buying experience. Randal took over for John due to a family emergency. Everything wa More

by drsrag19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randall Hobson

February 09, 2014

Dealership Rating

Great customer service with a very friendly and personable staff. Beautiful facility with café and fitness center for customers waiting for service. Nice incentives for military buyers. More

by JoleenWestberg
Customer Service
Friendliness
Price
Recommend Dealer
Yes

October 05, 2013

Dealership Rating

This is a great dealership. John Bernard was great to deal with. Came in on his night off to do the car delivery with my daughter for her first new car. Our family has bought 6 new cars here in the las More

by dalawson1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 01, 2013

Dealership Rating

I wasn't going to buy another Toyota, but the staff and dealership alone convinced me to go that route! Ultimately, the dealership alone swung my vote to buy a Highlander- and not because they were tel More

by Highlander13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Acton Toyota Service Department

May 22, 2013

Dealership Rating

This was my third time working with John Bernard and he never fails to go above and beyond to help me get into the car that I want. John never tries to sell you into anything that you don't want. I have More

by curato2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 01, 2013

Dealership Rating

This is the third time I have dealt with John and Acton Toyota, he works hard trying to get the best deal and I never feel pushed into buying something I don't want. Thanks again John. More

by drknightson
Customer Service
Friendliness
Price
Recommend Dealer
Yes

May 01, 2013

Dealership Rating

I can admit I made a mistake on my frustrated review of Acton Toyota. I thought the only car that was right for me was a Camry and I wanted and it when the deal went south, I took some vented emotion o More

by chins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Acton Toyota Service Department , Scott Bristol

May 01, 2013

Acton Toyota of Littleton responded

Acton Toyota of Littleton wrote on 5/1/2013 12:18:13 PM: Sarkis, I am disappointed to learn of your experience. Your salespersons was involved with another customer when you arrived and our receptionist failed to alert a manager to provide immediate assistance. Please accept our apologies for the inconvenience. I understand that your work schedule made it difficult for you to come to the dealership to have your trade in appraised. In light of that, we held the vehicle you were interested in for over 10 days without a deposit or a Purchase & Sale Agreement. During that time several calls were placed to you in an effort to accomodate your busy schedule. When you were unable to return to the dealership to actually purchase the vehicle it was released for sale. If we can be of any assistance in your pursuit of a new vehicle, please let us know and we will do everything possible to make it convenient to your work schedule and be considerate of your time. Mike Hills, General Manager

May 04, 2013

Acton Toyota of Littleton responded

Acton Toyota of Littleton wrote on 5/1/2013 5:14:17 PM: To the contrary, our preference would have been to sell you a vehicle as well as the other customer. We gained 1 customer but lost another customer. Our business has been built and has been very successful by always trying to do the right thing for every customer. I, along with other members of management, have apologized for the fact that you waited 45 minutes for your salesperson. We even held the vehicle 11 days for you without a deposit before releasing it to another customer. Name calling is not constructive. Bill is a wonderful person not deserving of your characterization. Once again, please know that we would be happy to assist you further and even bring a vehicle to your home or office in light of your busy schedule. Mike Hills, General Manager

February 02, 2013

Dealership Rating

My 2008 Highlander has been serviced by Acton Toyota for the past three plus years and eighty thousand miles. So I know this dealership is the best at service. My wife and I were just looking a few mont More

by Robert H French
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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