John Bowler | Page 9

NEVER PURCHASE A VEHICLE FROM THIS DEALERSHIP Let's start with the process and the BS just to lease the vehicle was not very pleasant, very frustrating and not friendly. Let's start by saying the Let's start with the process and the BS just to lease the vehicle was not very pleasant, very frustrating and not friendly. Let's start by saying the sales guy rushed me to get it done (which is fine that's what sales people do) but my mom was signing for the lease so I asked if he can come out to the car and have my mom sign the paperwork (because she is on oxygen and was not feeling well that day) and the response from the sales guy (John) was "that is not our normal practice we don't usually do business that way, very unaccommodating. Then 2 weeks later I get a call from the dealership (Damon the manager) saying they had an audit and they realized they gave me the incorrect vehicle my vehicle that I purchased is still on the lot. So I checked my paperwork against the VIN # and sure enough it did not match. So back to the dealership I go and get my "new" vehicle. When picking it up I realize there was no pinstripe on the vehicle that I had on my original vehicle, so they did say they will put it on for me at no charge (shockingly). After driving the new vehicle for a few days I realize there is no inspection sticker on the vehicle, so I call them several times/days before I get someone on the phone and back to the dealership I go again. They put the pinstripe on and put the inspection sticker on and did offer my a loaner, which was expected. Now 2 week later the check engine light goes on. I call to bring the vehicle in that has 40 miles on it and tell them this is an inconvenience for me to go back and fourth and have someone follow me and pick me up then to have someone drive me the next day to pick it up, I do work all day, I need a loaner. The service department said ok the next available we have is next week. l originally said ok then thought about it and called back and said this vehicle is brand new why can't I just bring it buy and you can check it out maybe it just needs to be reset. Well the sales guy John calls me on three way with the manager Michael and says "I did not purchase the loaner package" which I was never offered and they will not give me a loaner, I said the vehicle is 2 weeks old the check engine light should not be coming on. I asked the sales guy when did you offer me the loaner package because you never did, his response was oh the finance guy should have offered it to you, guess what he did not. Then the manager Michael had the nerve to say I am lucky they did not charge me the mileage I put on the original vehicle (the one that they gave me by mistake), what nerve, they made the mistake and think I am going to pay for the mileage, I don't think so, how about paying me for my inconvenience. He also said I was lucky they put the pinstripe on, really I purchased the vehicle with the pinstripe. I am waiting for a call back from the manager now, I am sure it will take forever just like when I called to let them know I was driving around with no inspection sticker. I am so so disappointed with this dealership I have never seen anything like this before in my life and this is certainly not the first vehicle I have leased. After the buying experience I decided not to write a review I would just let it slide, after the incorrect vehicle was given to me I again decided not to write a review, after noticing there was no inspection sticker on my vehicle I again decided not to write a review, but after the conversation I just had with John the sales guy and Michael the manager, they have some nerve and treating a customer the way they did, shame on you. Damon was the manager that called me with the information about giving me the wrong vehicle, he was pleasant. Oh and is it normal and professional for after I send the review the manager to call me and ask me if I posted the review (obviously it was me, but then again this must happen often he had to ask) and is it professional for him to tell me to take my business elsewhere, I don't think so. I'm confused, they did all wrong and I am the bad guy. Very very poor business. More

by ginatulz8 Verified Customer Verified Customer

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Worst dealership ever Came here looking to trade in my vehicle they said they not interested this is not how you talk to customers what can you say bad dealership Came here looking to trade in my vehicle they said they not interested this is not how you talk to customers what can you say bad dealership More

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Great Service Great service and very helpful it was a smooth process. I will definitely recommend this dealer to a family or friend to vist if looking for a new veh Great service and very helpful it was a smooth process. I will definitely recommend this dealer to a family or friend to vist if looking for a new vehicle More

by cristo0805 Verified Customer Verified Customer

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Excellent team I feeling I know every body for years and they respond any questions and they make the best I am happy with my new Jeep team I feeling I know every body for years and they respond any questions and they make the best I am happy with my new Jeep More

by lindos17 Verified Customer Verified Customer

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Neighborhood dealer John B was professional, patient and knowledgeable. I felt comfortable as soon as we walked in. Not pushy or aggressive. He took plenty of time to John B was professional, patient and knowledgeable. I felt comfortable as soon as we walked in. Not pushy or aggressive. He took plenty of time to deliver the vehicle as well. More

by randibtwin Verified Customer Verified Customer

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Very helpful I had a very good experience at DeCozen with all the people I encountered. I came in with a budget and the salesman John and Mike worked with me to ma I had a very good experience at DeCozen with all the people I encountered. I came in with a budget and the salesman John and Mike worked with me to make sure I was getting the best vehicle within my budget. I appreciated that John offered to let me leave and think about the deal rather than pressuring me to get the car right away. They emphasized that they wanted me to be happy with the car and I am pleased with the service i was provided. I even had to go back to have some of my paperwork corrected and when I went in without an appointment, Carmine helped quickly and had it corrected without issue. I would definitely recommend this dealership to others More

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Great pepole, and great servises and so friendly i like it there. And i am thinking that i will be back affter 2 years from now. Because is greatdealshep. pepole, and great servises and so friendly i like it there. And i am thinking that i will be back affter 2 years from now. Because is greatdealshep. Best Regards To You All. Thanks. More

by sonkolamin6 Verified Customer Verified Customer

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Smooth and professional experience I was very pleased with my overall purchasing experience from test drive through delivery. My salesman John Bowler was extremely professional and work I was very pleased with my overall purchasing experience from test drive through delivery. My salesman John Bowler was extremely professional and worked very hard to get me in the vehicle I wanted with a deal that worked for me. The atmosphere was much more relaxed than some of the larger dealerships on major highways. Also the manager Mike and finance professional Joe were a pleasure to work with. Thanks again DeCozen! More

by frank f Verified Customer Verified Customer

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Professional Service Everyone at DeCozen Chrysler Jeep was extremely helpful, kind, and supportive during the entire process! I would highly recommend them on your next ca Everyone at DeCozen Chrysler Jeep was extremely helpful, kind, and supportive during the entire process! I would highly recommend them on your next car buying decision. More

by hdsprint Verified Customer Verified Customer

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Non Service I am receiving emails and phone calls stating that I have had service performed on my new vehicle. I have not had any services performed or even visit I am receiving emails and phone calls stating that I have had service performed on my new vehicle. I have not had any services performed or even visited the dealership. When I request information regarding "their service records" for my vehicle I do not receive a response. THERE WAS NO VISIT!!!!! More

by rcurraniii Verified Customer Verified Customer

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