John Brooks | Page 21

Khan is a great salesman! He went out of his way and got me the deal I wanted :) I was able to keep the same monthly car payment! His general manger, Warren Santos gave me 7 year/100,000 mile bumper to bump me the deal I wanted :) I was able to keep the same monthly car payment! His general manger, Warren Santos gave me 7 year/100,000 mile bumper to bumper warranty for my new car! And his finance manager, Maria Angulo gave me the best interest rate! I totally recommend Nissan of Elk Grove to anyone :) More

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We found just the car we wanted at Nissan Elk Grove. Our new Pathfinder has everything we need and more. Khanh Ho in Sales and John Brooks in Service were very friendly and knowledgeable. Even the Finance t new Pathfinder has everything we need and more. Khanh Ho in Sales and John Brooks in Service were very friendly and knowledgeable. Even the Finance team was helpful and not pushy. The young lady at the desk readily supplied me with a mask when I forgot mine and gave my dog a treat. We will enjoy keeping our new ride looking pretty with free carwashes. More

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Today was a great day I want to initially thank the Nissan staff service advisor Brooks and the front desk information desk young lady. Who direct me to finance manager Jambert Corpus, who took the tim Nissan staff service advisor Brooks and the front desk information desk young lady. Who direct me to finance manager Jambert Corpus, who took the time to provided me honest customer service. He had show me and we took a Nissan 2007 Frontier se crew cab for a test drive that I ended up buying. Thank you again Nissan staff and especially finance manager Corpus he is an asset to the Elk Grove Nissan dealership. James C Medellin owner. More

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It was a pleasure being served by the Nissan salesman in the finance Francisco and Brianna the vehicle is wonderful an item is missing the back cover the finance Francisco and Brianna the vehicle is wonderful an item is missing the back cover More

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I was absolutely satisfied with Lucy’s help she went above and beyond to help me at all times she had an answer to all my questions she’s verry knowledgeable And she doesn’t give up she gives it he above and beyond to help me at all times she had an answer to all my questions she’s verry knowledgeable And she doesn’t give up she gives it her all I will definitely come back for my daughters car and yes I definitely recommend any one looking for a car to go to Lucy Cortez At Elk Grove Nissan More

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This was by far the best car buying experience I’ve ever had. The sales person we worked with Jack was very friendly and knowledgeable. He answered all of my questions and got my into a new car at a price t had. The sales person we worked with Jack was very friendly and knowledgeable. He answered all of my questions and got my into a new car at a price that I can afford. More

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GreatI Khan made my experience very warm and personal. I appreciated the non aggressive approach. I was very comfortable w/Khan and dealership. Thank you so Khan made my experience very warm and personal. I appreciated the non aggressive approach. I was very comfortable w/Khan and dealership. Thank you so much. More

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Nissan EG and Ray This is the third time I have done business with Nissan of EG and won’t be the last. My lease ended and I purchased my vehicle. Jay assisted me wi This is the third time I have done business with Nissan of EG and won’t be the last. My lease ended and I purchased my vehicle. Jay assisted me with the sell and made it a simple process. Such a respectful, professional young man. After I purchased vehicle, Nissan had a few recalls taken care of. The maintenance dept was top notch...they hooked-up a rental and their service was legit. Thanks EG Nissan Scott Knerl Rancho Cordova More

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John Brooks Saved Me A thank you to "John Brooks" at Nissan of Elk Grove is definitely in order! A while ago I pulled up to my apartment rental office to quickly conduct s A thank you to "John Brooks" at Nissan of Elk Grove is definitely in order! A while ago I pulled up to my apartment rental office to quickly conduct some business. Technically it is a tow away zone, but everyone pulls up to the office, to run in and out of there. So I parked my 2010 Pathfinder on the curb just outside the office. When I got back in to my car, I could not get my shifter to get out of park! It was after 5pm, the office was closing and I was in a tow away zone! I panicked. Plus I was scared Nissan wouldnt answer the phone after 5pm like most businesses do. Being that I had no other option, I called Nissan and spoke to John Brooks. I explained to him my predicament and he put me at ease. He explained the procedure for getting my make and model out of gear and I was able to exit out of the tow away zone. I also found out that there are people who stay there hours later and man the phone. If it had not been for John, my vehicle would have been towed. And then I still would of had to fix my vehicle! I was greatly stressed, until John Brooks saved the day. Soon after that, I got the shifter fixed for free. That was because of my bumper to bumper warranty sold to me by Tommy Davis at Nissan Elk Grove, but thats another great story. I am very greatful to John Brooks for his timely, helpful, customer assistance, that got me out of a bad situation. Thank you very much John! The employees at Nissan have a pleasant reputation of excellence. More

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Bought a new Rogue SL last May; Nothing but Problems Bought a 2018 Nissan Rogue SL, May 2018.. Couldn't have been a month and for no reason vehicle made emergency stop, in middle of busy road.... Collus Bought a 2018 Nissan Rogue SL, May 2018.. Couldn't have been a month and for no reason vehicle made emergency stop, in middle of busy road.... Collusion, and other light on dash lit up.... Called Nissan Elk Grove and talked to Rick Rouso, he said drive it home and bring it back Monday or drive it to dealer… Told him didn't feel safe driving but he said he would not send out tow truck. (So much for free towing service within 25 miles). Bought vehicle back and Mr. Rouso drove it and it happened again... After 6 months, I am guessing the vehicle has been in shop a month plus...This electronic problem (SAFETY ISSUE) has been on going... Brought my Rogue back a few days ago (on recommendations of Nissan Consumer Affairs), A specialist looked at vehicle and said they could not duplicate problem, but they replaced a senor anyway (Strange? replace a part that isn't broken?) Navigation has been a problem too... (Freeze up) or displays inaccurate information. (Speed limit) Told Nissan Elk Grove about this and they said "We updated it, but speed limits can't be updated"? I have a 5 year old garmin that displays correct information... Why get a $800,00 built in Navigation that is inaccurate, when you can buy a garmin for under a 100 bucks that works better... The electronic issue is on going. Also, my Rogue has clocked up nearly 1200 miles back in forth to dealer and hundreds the dealership drove it while they had it. I don't recomment Nissan vehicle or Elk Grove Nissan; Problem on-going.... More

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