John Carnivele | Page 7

I see there are a number of positive reviews regarding this dealership, our experience was quite different. I don’t ever take the time to write reviews, but in regards to this business, I feel it is impor this dealership, our experience was quite different. I don’t ever take the time to write reviews, but in regards to this business, I feel it is important to warn others. The reality is that these sales people are pretending to be your best friend as they are trying to get the money out of your pocket, we all know that. What truly matters, is how they behave after they have your money and there is a problem. We purchased a used vehicle from them that had a couple of issues that we noticed when we arrived that they told us they would resolve when we got home. They assured us that they are good guys, and they will make things right. Just get it in the shop when we get back and they will take care of it. We take it to the shop, at the dealership we were told the check engine light was illuminated because of a crimped wire. Actually, It was a transmission light illuminated by an actual error. Either the service department is incompetent or they lied to get this car that needs four to five thousand dollars of work off their lot. The mechanics are shocked that this Toyota was purchased at a Toyota dealership and has this level of issues that should have been corrected before offered for sale. They are supposed to have a checklist, they don’t use it, or this car wouldn’t have been sold to us. If they got fleeced it shouldn’t be my responsibility to pay for it, it is theirs. This is their profession that they do daily and have a full staff to inspect vehicles and identify issues with their purchases or trades. If they make a bad deal then it is on them to rectify, as they should have a high standard for the Toyota brand. Even if that means they lose money in the process, that’s the business they are in. I know a used car will have some minor issues or blemishes, but four to five thousand dollars? They didn’t call me once, not to offer assistance or how they could rectify the situation, but they sure did text me asking me to write a good review. They left everything up to me to act as the middleman between them and the mechanic. At this point, the car had all these issues and they were not going to do what was right. We would have to make the trek back to return it. Fortunately for us, we caught the issues, this car will be unfixed and pawned off on some other unfortunate person, that’s why they didn’t fix the issues when we discovered them. To add insult to this whole deal, we had to fight to get them to reimburse us for the diagnostic work that they told us to do when we got back home. We were told “That it was my car” & “You shouldn’t have driven the car off the lot.” I took that to mean that we shouldn’t have accepted the promises they were making were truthful, that’s pretty telling of how this dealership operates. Their warranty on used vehicles reflects how little they stand behind the vehicles on their lot. Congratulations to all those that have had a good experience. But by reading the past reviews, it seems they do this fairly regularly, a small enough amount to not cause them too many negative reviews. Simply pass off a deal they got soaked on to a couple unsuspecting customers that trust the Toyota name. What do a couple bad reviews matter when they can ratio them out with the positive reviews that they beg for. Hopefully your experience will be good, but for some of you, it definitely will not be. A lot of the negative reviews are followed up with words about their high standards, these are just words to try and make these reviews sound better, that they care, that they take them seriously. Read them, the same names keep popping up, the same situations, time and time again; it’s a pattern that they have no desire to change. It’s how this dealership runs and the state of their facility shows their lack of concern with making actual improvements for their customers. This is who they are and they are fine with that. Good Luck, you will need it if you decide to do business with them. More

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By FAR the BEST dealership I have ever worked with. Every person there was kind and knowledgeable. I LOVE my Toyota Rav4 hybrid and they gave me a GREAT deal!!! John (the GM) and Ceasar (sales) were AWESOME! person there was kind and knowledgeable. I LOVE my Toyota Rav4 hybrid and they gave me a GREAT deal!!! John (the GM) and Ceasar (sales) were AWESOME!!! Thank you!!! I 100% will refer people there and get any automobiles there as well!! More

by Nichole Verified Customer Verified Customer

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They were able to get the car we wanted. A new red 2021 They were able to get the car we wanted. A new red 2021 Highlander that we bought with the great help of Manny Thnaibat. A fine gentleman--Thanks They were able to get the car we wanted. A new red 2021 Highlander that we bought with the great help of Manny Thnaibat. A fine gentleman--Thanks More

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We go well out of our way to visit Oak Lawn Toyota instead of much closer Toyota dealerships because of the excellent service, and we trust them. instead of much closer Toyota dealerships because of the excellent service, and we trust them. More

by TGRULA Verified Customer Verified Customer

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I love Bob Spee, John Carnavelli, Jason Stoit, Ronnie Colosimo and Oak Lawn Toyota! Great price! Great Service! Trustworthy! Fun guys to work with! A+! Colosimo and Oak Lawn Toyota! Great price! Great Service! Trustworthy! Fun guys to work with! A+! More

by jrusslaw Verified Customer Verified Customer

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We purchased a remote start as a Christmas gift for our son. I worked with Louis and made sure we would be set to have installed on Monday, December 28th as he does not live here but he bought his car ther son. I worked with Louis and made sure we would be set to have installed on Monday, December 28th as he does not live here but he bought his car there. He was so surprised and happy with this Christmas gift as he always gives us such thoughtful gifts. I had paid for it months before and we called the Saturday prior to confirm and also add an oil change. The Service Team said they could not do both in one day so we decided the car start would be installed on Monday and the oil change Tuesday. My son took off work. Tuesday afternoon we go pick up the car and after 40 minutes he comes out. I am so excited for him when he tells me that they never installed the remote start. They forgot. The car was there for two days with multiple calls to confirm. My son had to get back home and I was left standing in the parking lot feeling so bad for my son. I had to go in and wait for a refund of over $500 that I still don’t have. To say we were disappointed would be an understatement. We have purchased cars there before and were proud when our son bought his there. We have no gift for our son and his reply was, “it’s the thought that counts” I wish Oak Lawn Toyota would have thought to do what they said they would and wonder how they looked at that car for two days and gave it no thought. Heartbreaking! More

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Everyone at OakLawn toyota goes above and beyond to make you feel like family. A wonderful place to buy your vehicle, The staff is awesome and the service was very friendly and helpful you feel like family. A wonderful place to buy your vehicle, The staff is awesome and the service was very friendly and helpful More

by Jsl919597 Verified Customer Verified Customer

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I been with the dealership since 2002. I have purchase two Toyota Camry’s. Never been disappointed with service I received. Toyota provides excellent service upon every visit over the years. I even have r two Toyota Camry’s. Never been disappointed with service I received. Toyota provides excellent service upon every visit over the years. I even have recommended others to the dealership. More

by Bostickbabs Verified Customer Verified Customer

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I have been buying cars from OLT since the late 70s and always go back for their servicing. Best dealer in the south west suburbs. always go back for their servicing. Best dealer in the south west suburbs. More

by BOB.ALLISON3539 Verified Customer Verified Customer

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Cannot remember all the names that Serviced my visit. Great Customer and car service Will definitely refer to my friends and family. Thank you so very much Great Customer and car service Will definitely refer to my friends and family. Thank you so very much More

by Mary.jones Verified Customer Verified Customer

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