John Caruso
John Caruso at BMW of Westlake

John Caruso

Client Advisor

BMW of Westlake

24690 Sperry Dr
Westlake, OH 44145

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5.0
386 Reviews

Dealership Experience

25 yrs, 6 mos

Industry Experience

25 yrs, 6 mos

5.0

386 Reviews

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386 Reviews of John Caruso

January 29, 2026

Dealership Rating
Employee Rating

Everyone was very polite and helpful from ordering the car, to picking it up and showing me how to use all the features. More

by RENEE35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker

Jan 31, 2026

BMW of Westlake responded

Renee we're glad to hear you enjoyed your visit.

January 11, 2026

Dealership Rating
Employee Rating

Knowledgeable, friendly, patience, nice leasing experience. So you would like me to say 9 more words how about 13 More

by GALLUCCIJOE
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Jan 13, 2026

BMW of Westlake responded

We appreciate you taking the time to leave us this feedback.

January 06, 2026

Dealership Rating
Employee Rating

Wonderful! John is personable and knowledgeable He goes above and beyond with customer service. He was the only one who talked to us when we arrived and we're g More

by BECKY.HORVATH
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Jan 09, 2026

BMW of Westlake responded

Hi Becky, thank you so much for your positive comments about John!

January 01, 2026

Dealership Rating
Employee Rating

John was able to take care of all my questions and worked towards meeting my needs. Excellent service! More

by GMeza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Moon

Jan 03, 2026

BMW of Westlake responded

Thank you for your kind review; we are happy to pass along your comments to John.

November 26, 2025

Dealership Rating
Employee Rating

John and the dealership were very proactive by reaching out to me and letting me know about some great deals going on, and they made me the proverbial offer. I could not refuse. More

by craf8
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Nov 28, 2025

BMW of Westlake responded

We're happy to hear you had such a positive experience with John

October 19, 2025

Dealership Rating
Employee Rating

Wry easy lease turn in and new lease. Great customer service and knowledgable tech guy. More

by Andrea A.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 21, 2025

BMW of Westlake responded

Hello Andrea, thank you; we appreciate your feedback!

September 24, 2025

Dealership Rating
Employee Rating

Very grateful for the capable assistance with maintenance, as well as the excellent communication that was provided! More

by BillC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

Sep 28, 2025

BMW of Westlake responded

Hello Bill, thank you; we appreciate your feedback!

September 23, 2025

Dealership Rating
Employee Rating

Very professional. 2nd car I bought from Kelly. I drove from Detroit because Kelly was so great with my first purchase! More

by brett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 28, 2025

BMW of Westlake responded

Brett, we are so pleased you enjoyed your visit to BMW of Westlake!

September 16, 2025

Dealership Rating
Employee Rating

He such nice person to work with it and we happy to get the service from him thank you More

by dipu.8423
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jared Jeschelnig

Sep 18, 2025

BMW of Westlake responded

We're so happy we were able to help you out!

August 23, 2025

Dealership Rating
Employee Rating

Fabulous and easy process getting my new BMW. I highly recommend this dealership. This is my 4th BMW from them. Great deals and great customer service!! More

by Katherine V
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki, Ian Filo

Aug 26, 2025

BMW of Westlake responded

Hi Katherine, thank you so much for your positive comments about BMW of Westlake!

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