John Caruso
John Caruso at BMW of Westlake

John Caruso

Client Advisor

BMW of Westlake

24690 Sperry Dr
Westlake, OH 44145

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5.0
381 Reviews

Dealership Experience

25 yrs, 3 mos

Industry Experience

25 yrs, 3 mos

5.0

381 Reviews

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381 Reviews of John Caruso

October 19, 2025

Dealership Rating
Employee Rating

Wry easy lease turn in and new lease. Great customer service and knowledgable tech guy. More

by Andrea A.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 21, 2025

BMW of Westlake responded

Hello Andrea, thank you; we appreciate your feedback!

September 24, 2025

Dealership Rating
Employee Rating

Very grateful for the capable assistance with maintenance, as well as the excellent communication that was provided! More

by BillC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

Sep 28, 2025

BMW of Westlake responded

Hello Bill, thank you; we appreciate your feedback!

September 23, 2025

Dealership Rating
Employee Rating

Very professional. 2nd car I bought from Kelly. I drove from Detroit because Kelly was so great with my first purchase! More

by brett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 28, 2025

BMW of Westlake responded

Brett, we are so pleased you enjoyed your visit to BMW of Westlake!

September 16, 2025

Dealership Rating
Employee Rating

He such nice person to work with it and we happy to get the service from him thank you More

by dipu.8423
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jared Jeschelnig

Sep 18, 2025

BMW of Westlake responded

We're so happy we were able to help you out!

August 23, 2025

Dealership Rating
Employee Rating

Fabulous and easy process getting my new BMW. I highly recommend this dealership. This is my 4th BMW from them. Great deals and great customer service!! More

by Katherine V
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki, Ian Filo

Aug 26, 2025

BMW of Westlake responded

Hi Katherine, thank you so much for your positive comments about BMW of Westlake!

August 05, 2025

Dealership Rating
Employee Rating

John Caruso did a great job ordering my new M2 and shepherding me through the ordering process. I was pleased with the trade-in value the dealership offered me for the car I was replacing, a 2024 M2. More

by COLLIN71
Trade-in Experience
Recommend Dealer
Yes
Aug 05, 2025

BMW of Westlake responded

Thank you so much for your positive comments about John Caruso.

July 20, 2025

Dealership Rating
Employee Rating

First the people are great also place is nice and clean. Has a good selection. More

by rayabdulwali
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 22, 2025

BMW of Westlake responded

Thank you so much for the positive review!

June 23, 2025

Dealership Rating
Employee Rating

John Caruso is a great salesperson. Everything went smoothly and he gave me his personal cell phone number and said to call any time of the day if I had a question or problem!!! More

by JOSEPH CERMELJ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki

Jun 25, 2025

BMW of Westlake responded

Joseph, thank you so much for the positive review!

June 23, 2025

Dealership Rating
Employee Rating

John was great ? ? in providing answers to questions. No pressure in purchasing the vehicle. More

by joe19491950
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Jun 25, 2025

BMW of Westlake responded

Joe, we really appreciate your positive review!

June 04, 2025

Dealership Rating
Employee Rating

Super easy to deal with. Clear communication. Overall great John is a great guy to deal with. The finance manager is also great More

by MATTHEW.C.GEIGER
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Jun 08, 2025

BMW of Westlake responded

Matthew, thank you so much for the positive review!

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